Aeroplan.com Down

Peter Rukavina

At this writing, Aeroplan.com, the website of Air Canada’s frequent flyer program, has been down for more than 24 hours, with the message:

Sorry — Due to a technical issue, our web site is currently unavailable. Please accept our apologies for any inconvenience this may cause you. Be sure to come back later and try again. Thank you for your patience.

Ellen Roseman from the Toronto Star has some of the details on the outage.

If you call Aeroplan at 800-361-5373 you get a recorded message telling you that the website and the cell centre are both down, so at this point you can’t make Aeroplan bookings at all.

Aeroplan
Air Canada

Comments

Submitted by Peter Rukavina on

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On Sunday, 48 hours in to the outage, the Aeroplan website has been updated:


Following a routine maintenance procedure, we experienced a system failure. Due to this technical issue, our web site is currently unavailable. We are working to restore the system as quickly as possible.


If you require urgent assistance, please communicate with our contact centre at 1-800-361-5373 or at (514) 395-0300.


Please accept our apologies for any inconvenience this may cause you. Please come back later and try again.

Submitted by Peter Rukavina on

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Seems like the outage extends beyond Aeroplan.com. Air Canada’s main bookings website has this message today:


NOTICE: aircanada.com member sign in is temporarily unavailable. Customers may continue to make regular bookings on aircanada.com by continuing as a guest on the Review Flight Details page.

Submitted by Gwen Christie on

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Unfriendly sites…can’t get total airmiles … can’t always post Tropicana numbers … can’t enter contest… and when did anyone ever find a site where case matters … time to get into the modern world, Aeroplan.

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