Rob’s online course The Customer Revolution has a long thread of discussion in response to an assignment about the CARI pool and its failure to perform as hoped.
Ironically, if you search Google for “cari pool”, the first search result leads you to the selfsame discussion.
I stumbled across this when looking for the CARI website. Suggestion for CARI: ditch the meaningless name, and call yourself the “Charlottetown Swimming Pool” and set up a website at www.pool.pe.ca.
Oliver and I have been swimming at CARI every Wednesday since Christmas. When we go, during the supper hour, we usually have the pool to ourselves. It truly is a great resource, something that the “customer perception” of which does, indeed, demand study. Perhaps part of the challenge is that Islanders don’t know quite what to do in a leisure swimming pool, especially without kids. Float around?
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