Tim Hortons Responds

Who Rolled up my rim???? Has anyone ever got a cup filled with coffee drank it then discovered someone in the store has already rolled up the rim? I mean stuck there dirty fingers in the cup or perhaps used the teeth to check for a winner. Lots of that going on out there in the eastern ontario franchises.

To whom it may concern, I was very disappointed today with the service that i received at tim hortons, it was very early in the morning approximately 6:15am while i usually take my coffe & bran muffin to go while before i run off to work, however today i was very disappointed in the service that i received from an employee. First off i usually go through the drive thru and no cars were in front of me, no one was responding through the speaker booth while i was waiting for someone to say something, so i got tired of waiting and said “” Hello “” then a little voice said Can i take your order ? very rudely so then i asked for my order and while i was driving up to the window i heard a comment which i do not want to tell you as i found it very offensive and i know that word is slang as i am old enough to understand what it means as i have heard this name before. I had my friend with me in my car and she also said to me did i just hear what i think she said and we said ” looks like ” so then as i approached the window the person serving me at that time looked at me with a scowl on her face as if i had been disturbing her chit chat with the other 2 people beside her, very unprofessional as this may sound i received my order without a Thank You, which i always received great service at this location ( jane st/ alliance )JANE PARK PLAZA, to my amazement i even had the common courtesy of thanking this person for upsetting me and heard not one thank you at all. I have never had a problem with this store i have always had great service and very pleasant people serving however i feel that as a customer i should be treated with respect even though you may not be having a great night or day for that matter. I was very disappointed and felt that i know i can go to other coffee shops however i really enjoy tim hortons as a whole, today i felt unsure of my self and this doesnt look good for other customers or other people to know . I just thought i would make this comment as i’m not sure of who to contact but i just feel that this person should be spoken to as i feel this person may have been treating other customers the same way which is not right. P.S. The next time this person decides to make a comment like that she should turn down the speaker on her headset so atleat no one can hear her dont you think ? Yours Truly very disappointed, L. Rodney

Alexis, the company searches all coffee producers for our “special” blend. It’s then sent to our “roasters” for processing. Please contact TDL perhaps for some help on your project.

I was given a BIG TIM for christmas .. I am a horton’s junkie and I buy at least 5 cups a day, this morning i hop in the car with my big tim and head off to Timmy’s. The big tim to fill is $5.79 plus tax ..so it’s $6.50, i asked for my roll up the rim’s and they inform me i get only one. If i was to spend $6.50 on coffee in normal cups, i would have 4 medium roll up the rims, the people behind the counter were very rude and the only explaination i got from them when i asked was they had to watch a video, that does not help me understand why you would treat any customer like that. I work in the service indusrty, and I thought “the customer was always right..” I would like to know why i am not getting the roll up the rims with my big tim …. is it not 6 med coffees in that mug ??? please give me more information thank you …kim (guelph)

I keep hearing over and over that the SUV’s that can be won are only one year leases! I’ve even been told that by an employee at Tim Horton’s. I had heard this during the last three roll up the rim contests. What is the truth?

well i just have 1 thing , the drive throu should all be express , no food items at all. its a piss off too get behind someone with a food order and u wait 10 mins for them too get it. and they only do it when its busy and lined up to the doors inside.also they should be aloud too make u pull up and they take your order out to you when you have a big order.if they cant get your order at the window in 2 mins or less pull up and wait til they take it too u , for the drivers take your food oders and go inside so the rest of us can get our coffee and go .

If any one out there wants to read the truth about this company check out: www.timhortonsfranchise.com and see what they do to franchisees. This is quite disturbing and I will not be going to tim’s again. A great read.

I work for Tim Hortons and seem to have repeated problems with my pay - check you paycheque carefully people they short people all the time

In addition to reading this website, I also read the court decision on this case. Although the situation was unfortunate, the store owners must bear responsibility for much of the problems that they had. As far as the class action suit, one franchisee is trying to certify on behalf of other franchisees, who have not had an opportunity to opt out at this point. Things are not always as cut and dried as this family would have you believe.

i am confused. i have spent at least an hour reading just the first page of these and i just want to know : A) if i am 14 and wanting a job, is timmy’s a good starter job or is it as stressful as everyone is saying, B) what is the starter pay and C) do you think a 14 year old can survive at a job like timmy’s whithout dying of stressfulness disease

Once again the Ruk rocks by connecting the quester with the source

I am In grade 9 and 14 years old a bunch of my friends are applying for jobs at tim hortons because they now people that work there, i don’t know anyone there but i would love to get a little part time job there. Is this possible? thanks

I got this letter from Bette Yager today thought i would share what she had to say to me. and what i had to say back. i think your attitude sucks. they should fire you right away. i have had many businesses in my life time and if i had someone with an attitude like yours working for me you would have been fired before you started. if this is who is working in timmies hope you have a good life washing floors for a living. you deserve it. you are very crude and rude and are very disrespectful of the customers like me who do pay your wages. if we didnt buy your products you wouldnt have a job.maybe you dont deserve one. so when you cash your next check think of how you got it. and my reply……. Thank you for your email. Yes my attitude does suck, however i am not at work am I. I am glad that you have had many businesses in your life time. however if you did i just don’t understand why you are freeking about because they ran out of something, was your buisness sucessfull, do you still have it? have you ever tried to order something and it not be avaialbe, i guess not, maybe you just didn’t have enough customers to sell out of something, You see when ppl buy something from your company, it runs out, when it is popular lots of ppl buy it and then no one can order it. I don’t wash floors for a living, you really don’t spend as much time in timmies as you say, or you would know that no one there washes floors for a living, we wash the floors becasue that is part of your job, like you as a mother, as a mom you just don’t wash floors and bitch about things that you have no control over, it is part of your job, just as it is mine. You don’t pay my wages, you partly do, and since when has paying someones wages give you the right to get angry at someone, going back to your buiness, which i am assuming that you don’t have anymore, if a customer cam in and was looking for something and you didn’t have it, did that give that person the right to go bashing your good name all over the town, go online and rant about how you didn’t have “so and so”, have you ever gotten a rain cheque from a store before, Have you ever gone into a store and they be out of something? have you ever gone to the owner and gotten mad at them? Do you know how i got my cheque, from hearing ppl like you for 8 hours a day 6 days a week, yell at me beccause we are falsely advertising soup, becasue we are out of one type of donut, because the person in front of you had a 300 donut and muffin order, you say you spend so much money there, which means you spend a fair amound of time there. have you ever listened to the cusomters freekout on staff? Have you? in your job now, how many times a day do you get called a bitch, or a cunt, tell me how many, does your husband hit you, call you names, are you in a abusive relationship. I am not askig to be rude, if you are then yoiu know how timmies ppl feel, if you don’t do a google search on it. Having to put up with the name calling, putting up with customers, yelling, throwing things at you, and still having to smile at them, and thank them and tell them to have a good day. knowing everyday something will happen, you go home tired, and crying. Oh why don’t you just leave you say, as you i have children, timmies pays medical and dental, i am not married i don’t have a boyfrined, i am doing this alone, i work, i am not some welfare mom. I don’t have the job of a life time, yes i wash floors, i have also worked at walmart, zellers, hard labour jobs, and cooked your food in resturants. I like ppl when they are nice. how many times a day does someone complain to you. is it the gas stations fault the gas is so high. no it is not the timmies girl fault that the soup was so popular the we sold out. it is not our fault that we can’t order any donuts. BTW i work in BC and there was a problem getting those donuts. You need to relax, did you ask when they would be back or just run home and start finding a place online to bitch too. Next time you go in try treating them with respect, yes we don’t make money but we are not there making beer money lady, we ahve family and children that need to eat, we all can’t have the opportunity to have our own buisness like you did. Just remember that we are not robots. and if you still think i am a bitch for wrigting this just remember timmies will not close its doors becasuse you don’t come in. there are other locations to serve you, there are other companies to get your food and coffee from, i suggest you go there from now on.

Lorraine, It is nice to see someone out there who is agreeing with me, Betty was soo pissed off at me that she emailed me to tell me she is sending this letter i wrote to her to TImmies head office to get me fired. LOL what a loser.

Crash, ever since that, lol,thing with the broccoli soup,I laugh when I’m serving that soup.Told my workers about it and they had a good laugh also.If that is the worst that ever happened to Betty well I feel so sorry that she doesn’t have a life.But I do promise that from now on we will never run out of products because it upsets so many people.Good luck with head office!!!they are fantastic at damage control.LOL..What we do at home is none of their bussiness.What are they gonna do confiscate your puter.OMG.I didn’t know we had to kiss AS_ at home also.Get a life people stop complaining about soups and concentrate on the big picture.

I work at Tim’s and we are not allowed to keep our tips. We must place them in the till when the customer leaves. The other night half our shift did not show up. We all have to pick up the slack. Customers constantly abuse us. We are now fired immediatly if we discuss wages with each other or even talk about what other places are paying. I make 8.05 and after 5 months had to beg for $8.25. I was supposed to be on my second wage increase by now. Most are to intimidated to ask. Like some posters the bathrooms are sometimes covered in feces. I was thinking of the time I put in cleaning it up and the wage I am paid by the hour. Imagine looking at the most digisting thing you have ever seen covered in feces and told I will give you a dollar to clean that. What would you say? I made $1 basically to clean that up. How am I supposed to feel about myself after that? Let alone feel good enough to meet you and smile as you customers remind me more that it is my palce to serve you. That anyone no matter if they are on welfare walk through that door and can treat us in any manner over any litle thing, and we must take it or lose our jobs. We have to do this. I have worked 16 hrs days. From 7-11 and back to work at 7 and the customers come at the drive through as fast as you can greet them.(In my location) We can hear everything they are saying about us. I watch grown people throw tantrums and curse us out because we don’t have a certain kind of donut.(one that is sold at a competitors). I have seen it all on a daily basis. People acting in the most dramatic ways over tiny things. I have had business men 3 times last week hold me up while I was trying to quickly clean up the tables tease me and basically call me a loser and degrade me for the meanial work I am doing.(thanks for the talk guys, why not offer me a better job instead of letting me know that my job sucks and embarassing me in front of a store fill of custonmers.) Then I rush back to the till and pour the coffee for the person taking the orders. I move as fast as I can and by the time I look up I see I am 2-3 orders behind. Then the coffee is running low, creamer is out, the garbage is full, someone spilt something, the tabels are messy again, the bathroom has feces all over it, your head is spinning your moving so fast and trying to think of som many things at once. Then some customer comes up to you and wabts a double cup or to complain abiout something someone else did, or for sugar packets that are in front of their face etc…. Not to mention dealing with your stressed out coworkers and keeping your supervisors happy as well. I am not even describing all I have to do and I have to do it at a fast pace and keep it up for 8 hrs. Somewhere int here trucks show up to delivert hings and I ahve to go do that. Meanwhile no tables are cleaned etc. All my other dutires are backed up. It gets so much better when people call in sick. Then you have to pick up the slack and work short staffed. Hiow about you customers acknowledge the job we are doing? Recognize us. Say hello. If we are not saying it is because we are so stressed out and worried about something. Say thank you. It goes both ways. Recognize we exist also. Spazzing out on us only makes it harder on us. Then we have to face the next person and a lineup that is even more impatient from your rant. I havee been freaked out on by customers for not cleaning. I have been feaked out on because my cleaning around them intruded upon their privacy or grossed them out. Daily I run into the bathroom to clean some sort of disater and simply press the lebver on the toilet and flush it. Every cigarette but thrown on the ground by the drive through or in front of the store, peice of gum etc has to be picked up. While we are doing that customers are waiting longer in line, or the tabels are not being cleaned etc. I could go on and on. I especially enjoy the woman who comes in every morning at the same time knowing the store will be busy and comments to the other people in line about how stupid we are and mocks us. We listen to this as we serve the other customers, and try to block it out and concentrate on what the order being taken. After this day in day out I don’t go home I don’t have a home. I cannot afford even an apartment on my salary let alone a home. I eat at Tims with my discount. I have my extra change of clothes I keep at Tims and my uniform. Most people either live at home, have a spuse with a better job or work TWO FULL TIME jobs just to get by. I am lucky, I have a trade and ticket. As soon as I can save enough for a vehicle to get me to the outskirts of my city where all the shops are I’ll be making good money again. Terrible public transportation and no one who will hire you in my trade if you don’t have own transportaion is a tough hill to climb if you don’t know anyone in a new city. I will not look at fast food workers (especially in such busy places as Tim Hortons) the same again.

Okay, as of right now, I work at Tim Horton’s which is sharing space with a Noco and Charlie the Butcher’s. We get several regular customers and they’re the best. However, the irregular ones (the ones that come in about once or twice a month), are complete assholes. The area where my work is is filled with upperclass snooty jerks. The irregulars always give us attitude and, yes, we can refuse service, but some of us don’t seem to know that. While we’re trying hard to perfect their order (as our manager demands of us), they stand there and complain. “Why is our coffee taking too long? I thought Tim Horton’s always cared about their customers.” Then they look at me and say, “Ugh, are you the only one here?” This was said at night, around 8:30, 9:00 or so. Yes, I was the only one for the moment, because the other employee was taking out the trash. No matter how much I want to jump over the counter, strangle the people and throw their lifeless bodies into the middle of oncoming traffic, I simply smile and say, “Have a nice night.” Then they give me attitude about the service I gave them. Also, one of our supervisors is leaving (her last day is Friday) and this lady (we call her the Sweet N Low lady, as she always comes in with her own packet of Sweet N Low, as we don’t supply it) is a regular. She loves all of us, except for said supervisor. The lady asked the supervisor to stir in the Sweet N Low (Not a hard task, is it?) with her coffee. The supervisor threw the Sweet N Low back at her, thrusted the coffee at her and said, “Stir it yourself!” Thankfully, the supervisor is leaving.

I am a Tim Horton’s regular customer, and I visit most of them in lower mainland in Vancouver, but the one located in Richmond, on No.3 road, doesnt have any proper customer service knowledge, they respond properly as if they didnt have any education or training at all, and most of all, they dont seem to have any common sense. The manager at the location is same, so its obvious where the staff at the location are getting their bad attitudes from. Will never visit there again.

Hi I was just wondering is there any documentation any where that says employees can not go outside for a smoke or anywhere for that matter, during their 15 minute break? I find it highly disturbing that a company can dictate to an employee what they can or cannot do during their break? Of course that is within reason (i.e.- drug use or drinking). Thanks to alll for any information you can provide?

I work at tim hortons and also had many questions on breaks but the law sayse you are allowed to 30 unpaid braks (or 2 15 minutes) and during those break you are allowed to do as you wish. exept as you said drug use or drinking excluding cigerettes. Most of the employees at my location go for a smoke durring there breaks anyways so i don’t see why you couldn’t. I also found this canadian goverment site that can tell many stuff about your breaks. http://www.labour.gov.on.ca/english/es/factsheets/fs_hours.html

$1.28 for a coffee? Please people, quitcherbitchin! Mr. Joyce, please just change your cup/lid supplier, as my wife is gettin really ticked with all the coffee stains. Thats all I have to say about that…for the rest, all you Timmy’s employees, just keep a stiff upper lip and a smile on, and I’ll keep-on-a-tippin you.

we haven’t had chocolate chip bagels in years, I have accually never even had one. Try looking at www.timhortons.com they might be able to tell you where you can find some.

Hello not only today but consistantly the tim hortons near kanata has horible service! every time i go i ask for a chocolate chip muffin and it isnt too much to ask but every time i come to this tim hortons all the chocolate chip muffins are burned!!! i sugest you use the recipe/oven time the same as everyone else! but i love tim hortons i will not be going back to that certain one though i was dissapointed:(

OMFG! i work at timmy’s ok, let me just tell u something: if u dont get ur cofee in 20 secf, im just so sorry. We are probably understaffed, and overtired. And poor service comes from a poor customer. We can hear every single thing that goes on , So Shut up, we all try our best, and if u didnt get butter on your effin bagel, go butter the damn thing yourself, were sorry thers 9 tousand other sandwiches were trying to make, so that u guys arent mad we take so long. Were not slow, were just busy. The longest u ever probably have to wait at the drive thru is like 1 min. If u dont have that kind of patience than dont even bother coming. UGH , and if u order a bunch of stuff, dont complai that were trying to get it as fast as we freaking can. Just come in if u have to many coffes.

Thank you Jane

I worked at tim hortons for about 9 months.. and quit 2 days ago. They wanted me to watch the training videos for roll up the rim, during my break. I thought this was outrageous, because it would diminish the point of a break. Everyone was underpayed, they tried taking a half an hour off my paychecks when I baked, because I would take both my breaks at once as time management was hard in our busy store.. (usually the last half hour of my shift). “I don’t want to see you guys acting like teenagers out there” was what the owner said every day. All our staff is teenagers!! Sorry it’s hard to take our job seriously.. but its a flippin coffee shop! the reason I quit was because someone came in and left a hell of a mess on 3 tables, and they obviously did it on purpose (salt and pepper packs, napkins etc.) and i told them they’re not welcome back in the store. MY supervisor gave me full permission to do it.. my next shift I got yelled at for it, and was tired of their bullshit and walked out. Now i’m waiting for my paycheck.. does anyone know how long they can hold it for?

FYI… staff at Tim Horton’s are told to onlygive one roll up cup with the Big Tim. It is reinforced by training materials from head office. If you have a problem with the rules, instead of taking it out on the minimum wage counter girl, why not e-mail or phone TDL and ask about the rule??? Just a suggestion as they make the rules.

I work at tim hortons too and to the people who are surprised that tim horton workers cant get your orders right sometimes, etc–dont be. We get paid minimum wage and we are poorly managed. If you actually think someone that only gets paid 8$ an hour cares about ur stupid coffee, you’re living in a fantasy world. Not to say that i personally dont care, becuz as an employee, i am one of the rare few who does care, but must dont. Most workers are under educated high school drop outs. In reality, how can you expect someone with such low intelligence to perform such a simple task as getting ur coffee? Im not saying that they are all unintelligent, but some are. I am just giving you reasons as to why the service is so poor. Another reason the service is so poor is becuz these workers are put under huge amounts of pressure to get your order within a small amount of time. Do you not realize that they are human beings? It’s impossible for them to get everything right all the time. They’re not perfect and they are ALLOWED to make mistakes. It’s sad how often I see a customer forget that, and chew out an employee who is trying their best to please them. I also have to say that Tim hortons are poorly managed and undertrained. ive worked there for 7 months now and still have not been trained on Deli and drive thru coffee making. The managers where i work are vendictive and put me on different shifts without even notifying or asking me if i’m able to do it, when i gave them a list of days i can and cant work, due to school schedule. i dont know, its sad anyway, which means its time to look for a new job.

I think you have to be 15 to work anywhere.

RE: JAYNA yeah i know, i was just bitchy that day :) but from what i hear, a lot of them are pretty bad. just depends i guess.

I’ve been working at Tim Hortons for 3 years now, and I have customer service skills to put all of you whiny employees to shame.

I didn’t give you any “I’m so much better than you” crap, you psycho. Though probably on my off days, I am better than you. Sorry. PS Get a clue? Okayyyyy.

Hi my name is amanda and i was recently employed with tim hortons, iv worked at 2 other locations as well so i am familiar with the work place and how things run.I just recently moved to delhi ont, with my fiance and 6 children and wanted to get a job seeming as i had been out of work for a few years due to having children and wanted to get back out in the work place. So i applyed to the tim hortons just down the street from me i thought perfect i can walk dont have to worry bout getting a ride and i had a babysitter lined up, so i get a phone call asking to come for a first interview it went great i got asked to come back for a second. So i get the job i was excited ya i know its only timies but its a job i feel better about my self cause im contributing to the house hold and the girls seem great good to work with. Then after only 4 shifts of working i get fired!!! wanna know why… listen to this the girl who i had the second interview with said it was because a few of the girls had a gutt instinct i wasnt gonna work out!! yup thats right that’s why i got fired can u believe it. I dont understand how i could have been so mistreated when i always greeted customers with a smile and took there order’s as fast as i could and had great conversations with some, i even had a gentleman that new me from a whole in the wall say how i was gonna do great!! and gave a nice tip. Please tell me this is not how tim hortons does buisness because that is not how u should be doing buisness with employees.I am still shocked today about this and have e mailed tim hortons about this and still no response i sure hope writing this gives me a response cause i am gonna be contacting the local news about this and let everyone know about how great tim hortons really is!! something needs to be done about this so it doesn’t happen to someone else.

RE: HINA The paycheques are issued every two weeks. And for the pay, it depends on how much work experience you have and based on what the employer wants to pay you. I’m pretty sure you could wear your scarf under your hat and visor, BUT I’M not 100%, you might want to ask the manager about that. I hope my answers were a bit helpful.

does anyone know where and when the first Tim Hortons was started. What was the first donut they made, and how much were they selling for?

Ned- ask at your local store if they are throwing out the posters after they are removed… unless someone has already requested them they usually do and will give them away if you want one. If they don’t have anymore, ask for a # for the local marketing dept… they usually keep a bunch of ole promo stuff.

I think that is kind of a stupid reason to get fired for. Timbits do cost $.16 but that doesn’t make it a huge deal. They could’ve asked her to pay the 16 cents and gone on with their day but firing her for it? It doesn’t make sense especially if she had worked there for 3 yrs, that was stupid..she was just trying to be nice.

I can’t believe all the people complaining about their employment at Tim Horton’s. What were you people thinking when you applied for the job? Did you think that you were just going to stand there and make coffee and not hussle, did you think that you were hired for your looks, did you think that you were going to get paid $20.00 an hour? No at your interview you were told what your starting wage would be, you excepted the job. But I know what a lot of you were thinking..”oh ya how hard could it be to pour coffee” Yes I know it can be busy, yes I know that you do get grumpy customers at times. But guess what that’s why your there. Sure you have management saying “If there’s time to lean, there’s time to clean” You aren’t to be leaning, you are to be working. The reason you aren’t to leave Tim Hortons when your on a break is because you are being paid for your break. If your not being paid for your break they can not say “you can not leave”. I do work for a tim hortons as a storefront employee and have been there for a number of years and I love my job. Our management team are wonderful, they have a motto that they go by and that is TREAT EVERYONE WITH COMMAN CURTESEY, DIGNITY AND RESPECT. It’s posted in our staff room as well as they have it posted in their office. Sure sometimes there are customers that come in and are jerks, our management team has always told us if anyone ever treats us disrespectful or swear at us to come and get them and they will have them leave. The management tell us not to deal with the customer as we don’t get paid to deal with them, and that’s why they are there. We have tim points program in place where you can easily earn tim points, you earn tim points for things like showing up to work, recomending a friend, picking up shifts, getting good always fresh marks. An employee can easily earn 400 - 500 tim points a year and each tim point is valued at $1.00 and you can buy really cool things like gift cards for walmart, the bay, canadian tire, movie passes. That’s like a bonus, you don’t get that at other restaurants, you also get medical, dental, life insurance after 3 months as well as your first pay raise based on performance. So yea sure you do work hard but that’s what were there for. So put more of your energy into your job and less ranting about customers, wages and your management team. And furthermore if your that unhappy there…get another job.

Ive been working for Tim Hortos for almost 3 years as a part time job. I am a supervisor, im young, only 17 years old, going to high school, but ive worked hard to get whare im at. and really i totally agree with Kathy. your being payed to work. but like i tell my employees, if its not busy, i dont care if you chat up a storm to your frined and clean and stock up your station. To be honest is everyone just stopped bitching about the wages and hoiw terrible the management was, and just did there jobs, then heres how it would go..the supervisor would be happy, then the manager would be happy, then the general manager, then the owner.. happy owner=increase in wages.. its not that hard, trust me im very well payed for my age at tim hortons, they arnt cheap, but guess what? i busted my back, and worked my heart out to get whare im at.. i didnt just get put up to my postion, and like i said im the youngest out of the 5 tim hortons that my owner owns. and ive been praised for my work, do you think the managemnet is stupid? they know if you work hard, they know who the slackers are, they know whos strong and whos weak, if you think you get and to reply to Hina, yes your friend will be able to wahre the scarf, because its in his or her religion belifes correct? to whare the hijabb? Your friend should be allowed to whare the scarff

Well, yesterday our local Tim’s would not hand out steeped tea. The reason they gave, the city has changed its water supply. Give me a break. Winnipeg has always gotten its water supply from Shoal Lake and still does. THere is nothing that I can find occuring overnight in the media to substantuate this excuse. What gives? I had purchased a tea just the day before. And if the steeping machine, or whatever you call it, cannot safely brew the tea, wouldn’t the coffee makers indeed be in for the same fate, as they are brewed by the same process and water as well? I want a quick answer to this one please. Sadly addicted to the tea, and a share holder!

Joanne If you wish to contact Tim Hortons’ head office, you can do so through their website. This message board is not affiliated in any way with Tim Hortons.

complaint: I just visited the tim hortons location in coldbrook, nova scotia. I ordered two chillis and 2 large coffees. the same order I had on thursday in new minas nova scotia. 5 miles apart. new minas took the price of the bun .89 off, because we didn’t want it. just now coldbrook took it off alright, but charged the same amount. I said to the manager of the store. ” if I came and ordered two rolls I would be charged .89 each, and she said yes, but, she wasn’t going to take off the .89 even though i didn’t want it. so, I brought them home in a bag. I will not go there again, as the manager was not pleasant and her reasoning was in sane. the new minas location, didn’t think twice about not charging us for something we didn’t want. I think this is extremely unfair, a real rip off, and if there is another person I can send my complaint to, please let me know. thanks

To the poster above, You expect well trained employees at the drive thru. How do you expect them to get that way? It is unfortunate that service was not up to standard. I suspect that you probably were not your usual pleasant self either. Drive-thru can be very complicated and intimidating for a new employee, but everyone has to learn, since it is such an important aspect of our business.

Yes, I am a high school student in Nunavut, and i was just wondering how i can contact some one about fundraising. I have been accepted to participate in an extrodinary expedition, and need sponsership. That would be greatly appreciated

I don’t understand whats going on with the stirring coffee? According to the training video, the art of coffee, it clearly says to stir if there is sugar or sweetners. and no matter how busy it gets, the coffee is ALWAYS stirred at my store. Im sure if you write out a complaint for the complaint box, the manager will take care of it. oh and for bagels, the video says to put the cream cheese on one side unless specifically requested but i dont listen to that stupid rule and i spread on both sides. For not talking to you in drive thru, we have a 25 sec. policy AND a 5 sec. policy for answering the beep in the speaker and often, its only one person to hand out the stuff, take the money, give the change AND at the same time take someone elses order in less than 25 seconds!!! ONE more thing, im a teenager and i dont skip work or spend my money on beer or cigaretts. i save my money to get a liscense and to get a degree so i can get a better job in the futur. i sometimes come in early about 10 or 15 mins just to relieve the day shift workers so they can go home earlier.

The facts of the situation are thus; The Staffing of the majority of Tim Horton’s businesses is inadequate to the task: 1) In Numbers of Warm bodies to serve the customers 2) In terms of experience, an ever increasing number of staff hired at my location have yet to enter high school or ever to have a previous job. 3) Quality,the desperation of the company for employees forces it to hire almost anyone regardless of past employment. The Management of the majority of Tim Horton’s Businesses is inadequate: 1) In terms of securing adequate staff of sufficient quality 2) In terms of securing sufficient supplies of product to satisfy customer base 3) In terms of creating an atmosphere where employees will want to work towards achieving the afore mentioned standards. The Marketing of the franchise is also inadequate to the task: 1) In terms of brand identity Tim Horton’s is failing to “be good ” at any one role; is it fast food? , is it a atmosphere centric cafe? Is it a restaurant? Put simply the brand is trying to do too many things. The franchise needs a return to or a relaunching under the banner of freshly prepared [ not freshly reheated] locally relevant goods . The franchise needs to establish a professional atmosphere where the employees are paid competitively [ in competition with REAL restaurants, not fast food joints which is only hurting the customer base]and disciplined appropriately to deliver smooth efficient service. Smooth meaning not break neck fast [aka current over stressed service times] but also not snail slow.With customers satisfied the pressure on employees will slacken, and with the removal of the fast food abomination, “stupid” customer’s will go elsewhere.

BITCH’BITCH’BITCH that is oll i read come on people life is way to short

ricky forgot as long as you try but thats ok mistakes are made but he is right lets oll work with each other SHIT its a coffee people

to everyone complaining about the service at Tim Hortons: what do you expect of people that work for minimum wage (or close to it), standing for 7-8 hours, while co-workers and customers are rude to them all day long? i recently worked at one for a few shifts, and let me just tell you, the working conditions are absolutely HORRIBLE— although i know it may differ from location to location, generally they seem to hire anyone they can, pay low wages, treat them badly, while still expecting above-and-beyond customer service. i also should mention, the Tim Hortons location i was at has still not paid me my wages in 3 weeks.

I currently work at a Tim Hortons and am being paid Minimum wage, get treated like shit by customers everyday and get ordered around constantly. It’s one thing to have to put up with management and supervisors ordering you around but I will most definitely be rude to ANY customer who treats me like shit. Do on to others as you would have do on to you. Honestly, you can’t expect to treat the Timmys employee like shit and have them smile back at you with a “oh thank you!!!” or “Have a nice evening!”. The majority of the customers that come into Tim Hortons don’t even know what it’s like to have to put up with other peoples shit all day long and do it for only MINIMUM WAGE! I can’t stress that enough. We’re not gonna nod and smile if you’re treating us like shit for minimum wage. A lot of you wouldn’t even smile and nod for $20 or $30 an hour. The way I see it, until you’ve worked for a place like Tim Hortons for MORE than 3 months, hell maybe even longer than that, and FULL TIME might I add, you have NO RIGHT whatsoever to bitch. Take your god damn coffee and shut up. Oh and another little tip for customers. Don’t use our names like you know us. Nothing makes you look like a bigger moron than when you read our names off our nametags and go “Hello *what ever the employees name is* I’d like a..” People seem to think it’s witty or smart, but you look like a complete moron doing it AND it just makes the employee serving you irritated and makes them more inclined to treat you like the asshole you are. Honestly, get a life people and stop bitching about employees that are paid enough to deal with your bullshit. And I never thought I’d DEFEND Tim Hortons about this but I saw a couple people bitching about the brewed tea costing more than bagged tea. Ok, SOME people actually like it and don’t mind paying an extra 50 cents for it. What’s the point of bitching about the price though if you say it tastes like shit and would never have it again? What does it matter?? Your bagged tea is still the same as your coffees. But either way, you come off as idiotic cheapskate. If you can’t afford an extra 50 cents for the tea you CLAIM you don’t like so much, then what the hell are you doing spending like $5 or more a day on coffee or tea?? Definitely will be glad when my last 2 weeks are up.

tim hortons has become just another fast food restaurant with poor service and processed and packaged foods.i get a chill up my spine when they advertise fresh or homemade products,what could they be speaking of the frozen doughnuts,soup,bagels all factory and mass produced and beverages that were unique in a fountain format now bottled in plastic.it also might be a good time to check with tdl and find out who there cold meats supplier is!!!!!!!!!!!!!!!!!!!!!!!!!!

Hi, I work at the Tim Hortons in Napanee by the 401 and I have to say that I really like my job. The customers are great and don’t mind waiting a few seconds if I have to brew a fresh pot, or if I have to grab something from the back. The managers, owner, and all of the supervisors are really great too. Like many people on here, i don’t understand what all of the complaining is about. I mean, the job just IS what it IS. there is nothing exceptionally difficult about it and so i don’t understand the whining about the pay, you DO have to WORK, and you are not being paid to stand around. The customers, for the most part, are fairly patient and the staff all have great attitudes. While it is not the most stressful job I have had, I do agree that yes, at times it can be a little stressful when you have a line out the door, but you can only do what you can do…. keep serving coffee. Clean the stations and the store when the customers have dispersed, be generally polite and smile, get paid and go home. I mean, really, what is the big deal? As for irritable customers, who cares? so they are irritable, so what? Really, I LOVE the grouchy ones. They get up to my till, make a scene about this or that, and then the person who was standing behind them SEES what a moron that guy was, and gives me an extra tip….

About Tim Hortons: Has anyone thought about where Tim Hortons coffee comes from and how they get it? Tim Hortons says they are all about coffee, and like to help the individuals in economically unstable communities in Central and South America. They also say that they “provide schools, places of worship, and fields for children to play soccer on” in these economically devastated communities. But, Tim Hortons does not have any proof that they are doing these good things in these countries. There isn’t any documentation on their web site, or in their stores. Tim Hortons’ reasoning for this is that they do not want to advertise all the good things they are doing, “to sell more coffee and donuts”. I think it is strange that Tim Hortons advertises for the good things in Canada and the United States (i.e. Tim Hortons Children Fund) but not the good things they are doing in Central and South America. If you are curious to find out their reasoning behind this, give them a call toll free at: 1-888-601-1616

Ok Well i work at Tim hortons and it is horrible .you are treated horrible and you get no benifits, paid minimun wage and such long shifts that makeyou want to die. Sometimes when you work eight hours you don’t even recive a break.In addition I am fourteen and they have made me work a ten hour shift.They are a horrible bisness ( don;t know how to spell it) i hope no one makes the mistake of working their like i did.

I would like to complain about the Tim Hortons at Aimco and Dixie rd. in Mississauga ON. I spent a Half hour waiting at the drive through at this facility in order to get a soup and a coffee. What I would like to know is why it takes so long at this location as this is not the first time that the drive through line takes too much time. I find the employees far too slow and time is of the essence for alot of us.

Annonymous Oct 8th…What you’re talking about is a generalization about Tim Horton’s. I’ve worked at 3 different establishments and been under 2 different owners. The first location I was employed at was just as you said, but the second and third are fantastic places to work at. #2 and #3 are owned by the same person. They know how to keep employees happy and give outstanding customer service. The way you should have worded your comment was “I work at Tim Horton’s and the owner is horrible” or “the place I work at is horrible.” When you make general statements about the corporation, you are being highly inaccurate. Never has anyone I know been asked to work without a break. That’s actually illegal. Nor has anyone been asked to work beyond 8hrs without agreeing to it. I see that your spelling needs some improvement as well. Perhaps if it’s wearing you down at 14, you should consider focusing on school and leaving the establishment that hired you. I’m sorry that your experience has been so negative.

What is the starting rate at Tim Horton’s?