Tim Hortons Responds

I have a question regarding tim hortons.

when you purchase your coffee ,they stir

your coffee with a spoon. sits in water all day or even if water is changed once

every hour can this be bacterial causing.

note. someone has a cold or sore throat brings in there plastic cup ask for coffee.that spoon is used once again?

need I say more.

To whom it may concern,

I was very disappointed today with the service that i received at tim hortons, it was very early in the morning approximately 6:15am while i usually take my coffe & bran muffin to go while before i run off to work, however today i was very disappointed in the service that i received from an employee.

First off i usually go through the drive thru and no cars were in front of me, no one was responding through the speaker booth while i was waiting for someone to say something, so i got tired of waiting and said "" Hello "" then a little voice said Can i take your order ? very rudely so then i asked for my order and while i was driving up to the window i heard a comment which i do not want to tell you as i found it very offensive and i know that word is slang as i am old enough to understand what it means as i have heard this name before.

I had my friend with me in my car and she also said to me did i just hear what i think she said and we said " looks like " so then as i approached the window the person serving me at that time looked at me with a scowl on her face as if i had been disturbing her chit chat with the other 2 people beside her, very unprofessional as this may sound i received my order without a Thank You, which i always received great service at this location ( jane st/ alliance )JANE PARK PLAZA, to my amazement i even had the common courtesy of thanking this person for upsetting me and heard not one thank you at all.

I have never had a problem with this store i have always had great service and very pleasant people serving however i feel that as a customer i should be treated with respect even though you may not be having a great night or day for that matter.

I was very disappointed and felt that i know i can go to other coffee shops however i really enjoy tim hortons as a whole, today i felt unsure of my self and this doesnt look good for other customers or other people to know . I just thought i would make this comment as i'm not sure of who to contact but i just feel that this person should be spoken to as i feel this person may have been treating other customers the same way which is not right.

P.S. The next time this person decides to make a comment like that she should turn down the speaker on her headset so atleat no one can hear her dont you think ?

Yours Truly very disappointed,

L. Rodney

Kevin,

In response to your stirring the coffee question ...

The spoon is kept in a cup with ice and is cleaned regulary throughout the day. This spoon is not used (or should not be used, as stated in the training) for travel mugs, as the staff member is to use a disposable straw to sir the coffee for travel mug refills.

Hope that helps :-)

Okay I have a question... Where the hell do they get their coffee? Where are the beans from I am doing a school project and I need to know who their suppliers are. If anyone can help me that would be excellent.

Alexis

Alexis, the company searches all coffee producers for our "special" blend. It's then sent to our "roasters" for processing. Please contact TDL perhaps for some help on your project.

I won a muffin on the roll up the rim contest and I was very disappointed with it. It was very dry and seemed stale. I have eaten a lot of Tim Horton's muffins and the last 2 that I have had - at 2 different locations - have not tasted fresh. I have always been a really big Tim's fan and I still love the coffee but I won't be buying any more muffins for a while.

Ruth

i bought a 60 once thermas from tim,s. it comes with 6 cup,6creams sugar. i filled it this moring i was told that i would not be getting roll up the rim cups. i work early mornings & then an other job,so i realy need my coffee.what i do not understand is that ibought one promtion & laiter in an other one they say that you do not get everything that goes with the other.i work with 7 other people we havebought 120 coffees to date,we are thinking of going somewhere else for are coffee needs.

Re stale muffins:

I don't know about the muffins, but Tims have recently moved to baking their donuts in Brantford Ont, and shipping them frozen to local stores (you may have noticed the large freezers installed a few months ago at some of the locations), where they are heated up (re-baked?) and served. This could be the reason for the lack of freshness for some of their products.

I was given a BIG TIM for christmas .. I am a horton's junkie and I buy at least 5 cups a day, this morning i hop in the car with my big tim and head off to Timmy's. The big tim to fill is $5.79 plus tax ..so it's $6.50, i asked for my roll up the rim's and they inform me i get only one. If i was to spend $6.50 on coffee in normal cups, i would have 4 medium roll up the rims, the people behind the counter were very rude and the only explaination i got from them when i asked was they had to watch a video, that does not help me understand why you would treat any customer like that. I work in the service indusrty, and I thought "the customer was always right.." I would like to know why i am not getting the roll up the rims with my big tim .... is it not 6 med coffees in that mug ??? please give me more information thank you ...kim (guelph)

I'm trying to confirm or dispel a story that someone rolled up their rim and it said "Please Play Again" (big surprise, eh?). They then continued to roll up the rim around the whole cup. When they rolled up the rim on the back of the cup it showed they had one a car.

This sounds like a silly legend to me. Can anyone confirm or dispel this for me please?

Thanks.

-= Kevin =-

I just heard from a friend whose friend won a truck. When he went to claim it, he found out that it wasn't a truck he'd won but a one year lease on a truck. He's now going after Tim Horton's for false advertising.

I keep hearing over and over that the SUV's that can be won are only one year leases! I've even been told that by an employee at Tim Horton's. I had heard this during the last three roll up the rim contests. What is the truth?

No, it is not true regarding one year leases. See our website regarding contest rules. http://www.timhortons.com/english/images/2004EngRules&Reg.pdf

Once again the Ruk rocks by connecting the quester with the source

My wife and I both work with kids and thought it would be great to find out how to get some of Tim Horton's posters that have youngsters in hockey sweaters and refers to something about fun having nothing to do with the score. any ideas?

FYI... staff at Tim Horton's are told to onlygive one roll up cup with the Big Tim. It is reinforced by training materials from head office. If you have a problem with the rules, instead of taking it out on the minimum wage counter girl, why not e-mail or phone TDL and ask about the rule??? Just a suggestion as they make the rules.

Ned- ask at your local store if they are throwing out the posters after they are removed... unless someone has already requested them they usually do and will give them away if you want one. If they don't have anymore, ask for a # for the local marketing dept... they usually keep a bunch of ole promo stuff.

Yes, I am a high school student in Nunavut, and i was just wondering how i can contact some one about fundraising. I have been accepted to participate in an extrodinary expedition, and need sponsership. That would be greatly appreciated

About Tim Hortons:

Has anyone thought about where Tim Hortons coffee comes from and how they get it? Tim Hortons says they are all about coffee, and like to help the individuals in economically unstable communities in Central and South America. They also say that they "provide schools, places of worship, and fields for children to play soccer on" in these economically devastated communities. But, Tim Hortons does not have any proof that they are doing these good things in these countries. There isn't any documentation on their web site, or in their stores. Tim Hortons' reasoning for this is that they do not want to advertise all the good things they are doing, "to sell more coffee and donuts". I think it is strange that Tim Hortons advertises for the good things in Canada and the United States (i.e. Tim Hortons Children Fund) but not the good things they are doing in Central and South America.

If you are curious to find out their reasoning behind this, give them a call toll free at: 1-888-601-1616

hi

i have a couple of things to say about the roll up the rim contest.i was one of the lucky winners in this years contest,i won a bike back in march,here it is may 20,2004 and i still have not recieved my prize as of this date.now the way i see it is that if i won it then i should have gotten it by now,i was also instructed to send my winning tab to the us and i live in cananda,so i not only have not got the bike but i also had so spend $11.60 to submit it ,come to find out i only had to send it to NB and i live in NS would have cost me 57 cents.so just to let people now and the owners of tim hortons that when the next contest comes around i will no longer be playing,what is the sence of playing if you end up with all the hassel and still no prise

Hi, I was an employee or Tim Hortons for 7 years, I was the supervisor then baker then Assistant Manager, I did it all. In December my doctor took me off work for a month. After the month was over I attempted to return to work only to be told that they didn't want me back. That my being sick for a month was unprofessional. Shortly after that I was then banned from the building. I am asking someone to explain to me how this is right. I will never let my future children or even my childrens children ever work at Tim Hortons becuse I would never want this to happen to them.

I am the lowest lever worker at tim horons and i have been for about a year now, it is NOT a good working enviroment, the staffing sucks an the management is really poor. they have me working split shifts every day, i work a four hour shift and go back five hours later to do another two hour shift, this way they get out of the breaks that they are required to give to us every 5 hours. Most of the employees there are single mothers with kids trying desperatly to keep a job, and if you screw up you do get fired quite quickly. plus the training is all done on CDs and is not hands on most of the time you get thrown out onto the floor. I am quitting this job because i cant handle the management and it's "open door" policies which include it getting slammed in your face when you ask for better hours or anhything else

oh yeah, if you do see a female worker there, please do tip generously, i know quite a few that are struggling to get by and they need all the help they can get, tim horton does not pay nearly enough money.

I also am a roll up the rim contest winner. Also a lovely mountain bike. And , yes, I also have not received my prize. I also had to send my application via registered mail $$$$$!!! I really hope Tim Hortons is aware of the huge public backlash that the McDonalds corp had after the public found out that the Monopoly contest winnings were rigged. I also find it strange that the only comment timmies has on the lease scandal is "..check our full contest rules." Typical suit response.

I have a question,Tim Horton's on Wellington in London Ontario near Grand ave,ask's if you want your ice capachino with white milk,chocolate milk or cream,their doing that hopeing for you to say milk where it cost less for them to make, they should offer less price if you accept milk.there good but very expensive,alot of people don't know and will say chocolate milk,they taste watery with milk,as my wife brought one home not knowing with chocolate milk.felt like throwing it down the sink but there too expensive.

I am currently a manager at a Tim Hortons in Windsor Ont. In response to, "Wesley", Tim Hortons is an excellent working enviroment. Maybe not at the one you worked for, but me and my staff get along great and we get all of our work down to TDL standards. About the 2 hour shifts, you should be happy that you work for 2hrs and get paid for 4. That is the Law in Canada. Please see the Labor Law of Canada for further details.If i treat my staff with Respect, i will get Respect.

About the car scandal...When you win a SUV, Car or Truck in the Roll Up the Rim contest, you Own it. It is yours. The only restriction (that has anythign to do with one year) is that you are not allowed to sell your won vehicle within one year. You should receive your Shwin Bike within 2 months of winning. I had 3 winners, all receiving their bikes at the end of May. If you have not recieved your bike, you should call your local District Manager, or set up an opointment with the Owner.

Question about the calorie count in the Ice Caps. Not all of the stores ask you if you want it with milk, cream or the chocolate milk. Thanks for any answers to my question.

My son is an employee at one of the amherstburg branches of Tim Horton's.I am well aware the same franchisee owns all the branches in AMHERSTUBRG.It is beyond comptempt that any employee anywhere could be treated in this manner.An eight hour shift and two ten minute breaks.IF YOU HAVE TIME TO LEAN YOU HAVE TIME TO CLEAN.The pop machine has been taken out and if you need a cold drink you buy one. That was followed by the sheer nonsence you stand behind the customer and order what you want for your break.YOU TAKE THE CLOCK WITH YOU AS TIME IS TICKING.

My son is his first three months closed the store at eleven and was back at six.That is against the law.We were called night and day when people didn't show up for a shift. You need to come back in and empty the truck as your job is pending on it.

My whole house last week was woken at five in the morning by the same manageress or her daugther.My son was suppose to work at five pm not am ,but not a word of apology.

I will take this to the big leagues and go to head office where they will hear the kids today are your customers of tomorrow.

You can't treat them like rubbish.

I,m A Assistant Mgr for A Tim Hortons in the columbus,Ohio area. The Franchise owner is a fucking corporate twit. He has 3 stores already that he can not run. They gave him his 4th a few weeks ago in a different city and they are building a forth for him. He does not care about his employees only his select few. My General Mgr is never at the store to handle anything but he tells us he is here for you.When he is there he is causing nothing but ill will in the store. Leaving notes that are nothing but harrassing to his management staff and his employees. Another thing is that he is changing times cards so as to alter the time that employees have worked. This is highly illegal and I've got the copies of the time card records to prove this. It has been going on for over a year. The trouble is I think the General Manager is to stupid to realize that the computer system saves all records. Also if a employee no matter who they are requests a day, he will take away 2 days or just take them off the schedule. Money is always coming up missing from deposits after it leaves the store and the staff and supervisors are blamed when it is clearly happening when the owner or his wife picks it up. The harrassment is to the point that the staff and Management is in a low point. There is so much that can be said but if you go to corporate it is turned around on you or it gets turned on you to where you are the one that is doing this. Tim Hortons has a recruitment and retainment program but they clearly do not read what they write.

I would like to know why Tim Hortons has decided to now brew tea..What was wrong with the tea bags??? If it aint' broke why fix it..??? I think this is just their way of making more money... and if that is the case then why not charge for the different sizes.. I cannot believe that I am paying an extra .50c for someone to brew me a cup of tea.. So much for freshness..

Thanks

Yes Nancy Steckly.

I will second your comments about the brewed tea.

For one it sucks; It taste terrible and I will not spend 50 cents more for this new idea.

In my books they just lost a customer.

Thanks

Yeah, that brewed tea is really disgusting. I no longer go to Timmys and I was a regular customer(at least twice a day). Also I didn;t know hot water cost so much...is that the reason for the outrageous increase of 50 percent. Tim Hortons is all about how to put more money into their pockets and that's the reason for the brewed tea. I know they have lost sales down here in Windsor, Ontario.. anyone I have talked to about the brewed tea and price increase have said they would not return to Tim Hortons....so in the end they lose....

i went to tim hortons yesterday with my 8 month old daughter( i needed to heat up her bottle). i bought my regular coffee and was very diappointed to find a fly in my coffee. i took it back and told the server, she never even poured out the rest of the coffee, that was left in the pot. i thought somebody would even say sorry, but no. i asked for the manager and "she just left". never again will i drink tim hortons coffee.

hello I stopped at tim hortons on renfrew ont. to get a bagel and craem cheese . were the girl was taking the bagels from off the counter flies were crawling all over them when i suggested covering them she said it was a busy time off day. what has that got to do with the flies.would covering them not protect them .also we stop at different times at tim hortons and i have yet to see a clean washroom . the next time i go and they are dirty i am going to call the board of health. could you please answer this email and say what you plan on doing about these concerns thank you .

I plan to purchase a Tim Hortons (franchise) and I need to know the stuff that does not appear in the promotional brochures.

Is there anything I should be aware of?

Do the franchise owners really make as much money as everybody thinks they do?

I do alot of traveling and drink alot of coffee also buy lunch at Tim hortons.I was very disappointmented at the tim hortons in Vineland.It is so dirty you can't even see through the glass counter and the flies are taking over.I can't believe the manager does not see this.Hope someone will look into this as its the only one in vineland, we have to drive to beamsville to get our coffee.

Has anyone checked out the tim hortons in vineland and when shall we see it cleaned up?

Hello,

Can some1 tell me how old you have to be to work at Tim Hortons? If some1 could plzz tell me that,thats would be awesome

THANX :-)

I would like a reply

hi, we have several tim hortons locations in town but the one thing that bothers me is do they all have to have no manners to work there? the people in these places never say thankyou, and the drive thru is just horrible, they have dropped coffee down the side of my car, they hand you your coffee and never even speak, when you go in to get coffee it is like an all day event, then they have the nerve to put a sign on the door that says they can not take debt due to keeping up there fast service! service can be faster at a steak take out, i would like to see people with manners work here, thanks for listening,

I work for Tim Hortons as assistant manager. I will say that I work there for a job. I am not there because I love it or all that bull ....!!!! I do my job well I like to think, but I am so sick of the constant abuse a lot of the staff has to take. It is so busy all day long, they make min wage and work like dogs. As assistant manager I am to make them "work Harder". I find it very hard to be forcefull on min wage workers. Sometimes I wish I could tell them to take a half hr break and relax. I wish I could make it more of a fun environment for my staff -but I got to follow Timmys rules. I find it to be a very sad place to work for all those poor min wage workers. And then the owners come in and look around and leave again. Like to see them get out there and be serving customers for 8hrs straight a day with a "timed to the second" break. The work like dogs and they cannot even make it on the wage -slave labour. I do not support how timmys treats any of there employees even though I do it for a pay check! Once I am done school I will never work for timmys again. And not to mention the poor people have to wear those most terrible uniforms -gee, can't they come up with something a little more in style.

Frusterated!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I have a question. I live in Bathurst NB, I've had coffee from as far as Northern Ontario and up to NS. I've never realy had any complaints about service or quality. I travel towards South Tetagouch every day and this Tim's makes the worst coffee. On an average I get 1 good coffee's out of 10. Now I could go to almost any other Tim's in Bathurst NB and get a good one,but then I would have to go out of my way I don't know if their employee's drink their own coffee but if they do they must have no taste bud's. I think all the problem is that they don't hold down the suger button on the automatic dispencer long enough. If someone in the area that own's one read's this could you pass it on,

P.S Their is a building with over 100 employee's and most of them that go their would have the same complaint. I'm not fussy I just want a good 3/3

Thanks, Happy Holiday's To All

I was wondering about you wonderful advertising campaign for Tim Horton’s 40th anniversary mug. Instead of spending all the money on radio and TV ads, maybe you should have actually had some mugs ordered. All I keep hearing from the stores are that they are backordered and the next truck will be in on Sunday.

Good job

hi there.... my husband purchased me a Limited Edition coffee canister, on Dec. 26, 2004.....why was the price slashed out with a black marker?it ws originally $10.49, but a black marker now says $12.49 ??? Just a mark up for Christmas????? this is ridiculous..

julie k.

I was wondering do you hire the slowest people on earth to serve your products? It seems everytime I go into tim hortons at Fiesta mall I have to wait at least 10-15 minutes for service.. This doesn't seem quite right! Maybe I should take my business to a competitor who knows how to address this situation and make changes ...

Hi, I am a Supervisor for Tim Hortons in Alberta, and our store just opened and we are extremely busy. We get a lot of Rig boys who want their lunchs and what-not. Believe me, our paychecks are not the best. As the volume of customers gets higher, we are expected to keep up with it, with no more hiring going on, well i finally took 5whole days off( not holidays) because I felt as if I was burning out. Well I think customers and employers should realize just how hard the staff are working, and show a little appreciation towards the girls (and boys) behind the damn counter!!!

Hi, I am a Supervisor for Tim Hortons in Alberta, and our store just opened and we are extremely busy. We get a lot of Rig boys who want their lunchs and what-not. Believe me, our paychecks are not the best. As the volume of customers gets higher, we are expected to keep up with it, with no more hiring going on, well i finally took 5whole days off because I felt as if I was burning out. Well I think customers and employers should realize just how hard the staff are working, and show a little appreciation towards the girls (and boys) behind the damn counter!!!

I'm a supervisor at a Tim Hortons store in a thirsty town in Ontario,and I find it embarassing to work with all but a few of my co-workers. Unfortunately the rest of the thirty or so employees(including management) are completely incompetent. Manners are non-existent. They do not request the total for an order, but instead they demand it.They do not acknowledge the customer politely,but harp at the customer for their order.If a customer is not previously aware of current promotions,or is being dictated to the staff treats them as if they were retarded. Our customers have come to expect substandard service accompanied by rude behaviour and frequently expired product.Of course as a supervisor, customers hold me accountable(which I understand)although I am unable to correct matters since the management behaviour is not that different from that of the regular employees. I was excited to learn about the high level of Tim Hortons standards when I was hired a couple of years ago, however at this store it is more often than not a requirement to NOT follow standards. It is very disappointing to know that regardless of how well a person may adhere to the strict standards, all that will be recognized is how inconvenient it is for them to do so. Our district manager frequents our location almost monthly and I find that even his evaluations are oblivious to the reality of what is really occurring. Uniforms are incomplete, jewellery is beyond what is permissable, hair is usually not contained properly in a hair net, hand washing is almost a miracle,time and temperature logs are rarely recorded(although he gave us a good mark for our freezer log which is clearly a month behind),and the managers and employees argue with customers freely. The drive-thru is more of a social life than an express service. I would find it relieving to have one shift where the managers would help by following the rules and not being poor examples themselves. Gossip about employees,co-managers,or owners with customers and other employees is ridiculous. Yelling at customers is so wrong I can\'t convey it. It is extremely disappointing that a store with such potential is managed so poorly that customers and businesses have created their own \"pet names\" for our particular store and the people within. Customer comments are disposed of rather than considered.Hiring responsible adults for this location has become nearly impossible due to the reputation of this store. Only students apply now because of their classmates.(The job is now playtime)I feel that going to work is now more similar to kindergarten. After much consideration of the managers, supervisor,students, and full time staff that I work with there is no hope.

It would have been wonderful to work for a corporation with competent management and honest policies rather than being degraded on a daily basis by working with these deplorable people that cannot be helped.

Too bad I enjoy this industry!

i visited the Tim Hortons store in port hope ontairo off of the 401 on ontario street at the shell station at least twice a day for months and have complained about thier never having tea bags and i find that the steeped tea taste like coffee and is always cold the staff do not understand the diffrence between tea coffee milk or cream for example i asked for a triple triple with milk tea bag in and i get a cup of cold water and cream in it or they just give us tea with nothin in it and they never have donuts

I'm sick of paying and saying thank you to the person serving me and not getting any response at all. At least grunt... if this is because your job is bad... GET A NEW ONE. They have a high trun over rate to start with. If it gets worst they'll have to take a look at the staff problems.

Hello, I was just wondering if there is any way I might purchase some of the 40th Ann. mugs. I won a Tim Horton's gift basket from a local radio station with one mug in it. After seeing the mug I would like to have a few more for a set of them. I have checked the local stores and they all say there aren't any more. Thank you in advance for any help you may be able to give me. Sandy

I work at a Tim hortons in Prince Rupert. I was sad to check this site and see all the negetive comments. I believe that even one person CAN make a difference. In my store I enjoy going to work. Teamwork is promoted. I am in the midst of a medical process where I had to take off 2 weeks and then work scaled down shifts. I felt and feel very supported not only by my co-workers, but also by management, and the owners. If we are overwelmingly busy the owners have no problem coming out of the office to work beside us!There is an open door policy that I am very comfortable with. Yes, we work very hard there. We are a very busy restaurant. I see respect shown to each other and to the customers. Infact we were required to sign a contract to place the customer and our attitudes to the customer in the proper pespective. Customer comes first. They are why we have our jobs. I take pride in my work and my work place. I am proud to be a part of Tim Hortons and a positive part of each persons day as they walk in our store each day several times a day! I can only hope that the people that work in these places where they are not happy will take the proper steps to have their complaints heard not just whine about it. DO SOMETHING> there are numbers if you check the C.D.'s and or the complaint harrassment policy posted in your stores that you can call and reach head office. I read this page and if I and never beeen to a Tim Hortons I never would, thus missing out on a possible wonderful experience. Tim Hortons took a chance on me after I had been out of the work force for awhile as a mother. I, for one am grateful. I have dreams that are coming true today as a result of my interactions and my working at Tim Hortons in Prince Rupert B.C.!!!!!!!!!!!!!!Keep up the great work guys! We get what we put in.Thank-you Devin and Laura for providing such a wonderful place for me to work! Thank-you to the customers who took the time to post your comments positive or negetive. Thanks to You we now know where there can be improvements.

i am vary disapointed with one spasific tim hortons on the corner of strosberg and fisher halmen in Kitchener I have been at hundreds of hortons but this one takes the cake i am in here at least twice a week to get gas and a coffee for the past 3 years now! the people that work hear in the morning and they are all the same for these years seem to have an atatude there is not one time that i am in there that they are polite they are ither giving some costomer or student a hard time evan myself from mouthing off when i ask for my cup to be full ir asking for an extra sugar but what realy ticked me off was two days ago i drove up to the drive through window to ask for a coffee and there was no one inside or in line outside but clearly 3 workers standing inside talking the same workers as always you seem to recognise these faces after you have been rude to so many times....as i aproched the window a the lady pointed her finger to the drive through specer at the other end of the lot and turned away to continue her conversation i taped my horn she again pointed her finger and turned away i sat there for a moment asking my wife what is wrong with these people every time i come here ? then the lady saw i was still there aproched the window opened it and yelled at me SIR THIS IS A DRIVE THROUGH YOU HAVE TO GO TO THE SPECER TO ORDER... WELL THAT JUST FLOORED ME WHEN THERE WAS ABSOLUTLY NO ONE THERE IN LINE... THAT I NEED DRIVE TO THE END OF THE LOT AND BACK AGAIN TO MAKE HERE HAPPY... WHAT KIND OF PEOPLE WORK AT THIS HORTONS SHOP WHAT EVER HAPENED TO THE COSTOMER IS ALWAYS RIGHT? I WILL NOW NEVER GO THERE AGAIN

THESE PEOPLE NEED A WAKE UP CALL FROM A TIM HORTONS EXECUTIVE! PARDON MY SPELLING!

I would just like to say I too usually recieve good service at the location by my residence. I have heard as to your commercials and such that everything is baked daily, thus fresh. On my drive to work I thought I would stop by and get a coffee and boston cream donut, my favourite. I get everything and am on my way to work, eating my donut. The donut tastes a little weird, bitter, I take another bite and it's even more bitter. I look at the donut and it seems fine, inside is ok, the underside however had patches of green mold, which I'm assuming is the bitterness I was tasting. I had time so I turn around and go back to this location, donut with 2 bites in hand. To my dismay I present the employees with the donut I purchased 15 minutes ago, and they say that I didn't get it there I must have had it in my car for a few days(mind you even though I was driving I walk into the gasbar to get my coffee's because I have a friend that works at the gasbar I chit chat with). So I was only there 15 minutes ago, had bought my moldy donut face to face, and this is the service I get. I had really expected more and hope things like this are corrected.

I can't believe that people on here, who actually work at Tim Horton's have the thought that they count. You work at Tim Horton's, you aren't allowed an opinion, your only opinion is "Is that all sir?" and think whether or not I'm done ordering. As for everyone else here, I too dislike Tim Horton's. The only time I ever use a Tim Horton's is to take a shit, I don't flush, and I sometime's use the urinal, except twice when I used the sink, but I had the runny shits thought that would be easier. I bet that this post will remain here for at least 30 days before the "Timmy's Tech Guy" swoops in on his 486 and deletes this post.

Am I the only one who thinks the Tim Horton's commercial with the older lady admonishing the two young business yuppies about proper lunch is disgusting? I hope Hortons did not pay a lot for the workup of this ad. I am boycotting till they remove the commercial. Surely they can do better.

Oh my goodness,,do you mean to say that they are charging a higher price for a larger cup of tea?

But it's only Hot water and tea right??

But wait a sec ,,isn't coffee hot water and coffee?

There should be a revolt,,just imagine,,a higher price for a larger cup of coffee!

How dare they make money!

A business isn't supposed to make money! Is it?

Where do i start?! Hmmmm..... As far as poor service, this has nothing to do with Timmy's as a whole, but more store level. If you have a problem speak to the management or store owner of that particular store, if you reach a dead end phone head office in Oakville ON. They in return will contact the district manager of that area and he/she will be in contact with the store that is in question. Bitching about it on here or refusing not to buy another coffee or doughnut does nothing! ..... If you win something in the roll up the rim contest you own it! A truck...you own it, NOT a 1 year lease, you just can't sell it in the first year.... the bike is yours, the TV is yours etc etc. It's not rock science....do the research, you have internet access to post in here so use the internet to gain information to your questions! TimHortons.com As far as the brewed tea, don't buy it if you don't like it! Almost all stores still have tea bags of all sorts!! When ordering, how about being polite yourself... How's "Good morning/Goodevening etc. could i please have a large 2/2! It goes along way! As far as minimum wage, so what!! Get another job then! Why in hell except a job that you know before hand what your going to be making then turn around after being hired and bitch about it! Makes no sense! I heard Timmys offer it's employees benefits, benefits are good no?! And there are continued raises and bonuses throughout your time at Timmy's, so what's the fuss! Smile, pour coffee, gain customer service experience, cash experience, supervisor/managemnent experience then choose to either stay or move up whithin the company, it's all about choice! If you don't like it then leave, and don't put your sour mood on someone else that's coming in for there daily stop! Anyways.... i have to go now, it's time to get in my truck and goto Timmy's for my coffee although i have coffee sitting in my cupboard, i choose to get a roll up the rim cup......damn another "Please Try Again" ahwell, if they could only fix that problem! Ha!Ha! *Wink*

(Waterloo, ON)

wow. I'm writing a report on Tim Hortons promotions for my marketing class @ university, and have never heard such negativity about the franchise. Considering the thousands that are served each day, mistakes are bound to happen... however, staff should definitely be held accountable for any rude or impolite behaviour.

While 'Roll up the Rim' cups certainly generate excess garbage, just think of the pollution caused by the emissions of 10 cars constantly idling in the line of the Drive-Thru!

Tim's saturation in some cities is just disturbing. With convenience, comfort and canadiana also comes conformity.

I was at Tim Horton's in Northbay near the canadian tire, I ordered a doubledouble from the drivethru from a hidious obese woman(christie) who was very rude from the start. when I complained that there wasn"t enough sugar she told me to f--off and go somewhere else. I wonder how poeple like this can maintain employment at this establishment, is there no supervision? I will be "going somewhere else"

i recently worked for a tim hortons but i did not show up for my next shift i ended up leaving town a relative was very ill and could not call in. so i guess i lost my job anyways it has been a few weeks and i have not recieved my last pay was wondering y?

I am a fourth grade teacher in Hamilton and everyday I have an extra-large Tim Hortons coffee. My students have discovered over the course of this year that a Timmy's coffee is my favourite way to start the day. This year, I even received a couple of tins of coffee for Christmas from my students. Even though they do not drink coffee, my students also start their day with a Tim Horton's experience. During this current "Roll Up The Rim To Win" promotion, my students have found excitement and great pleasure to see me roll up my rim. They give me a drum roll just as I am about to roll and if my rim is a winner, they do not get homework that evening. This in turn teaches them the concepts of patterning and probability in a fun and exciting way. If you are a Timmy's fan and a teacher, I would encourage you to include your students in this fun mini math lesson. Since we have been graphing my Timmy winnings, my students and I only wish that we could be "rim winners" more often.

RE:"You Bitches" and all you other customers with a beef.

You know what? You're attitude isn't that great either all the time. Seems all these customers (or just these simple asses who make employee life hard by messing up the washroom) think that because you're on the other side of the counter you have this god given right to treat employess like dirt. The thing is you people don't seem to understand what we have to deal with in a day. "My coffee is wrong" therefore you're going to scream at me about it. Well you know what? You go ahead and make the number of coffees I do in a day and we'll see if you make any mistakes. We can't help it if everything isn't perfect. No one seems to understand the insane workload we carry. Your life won't end because you had to get your coffee replaced; and if it will then you need to get some help. Drive-thru has to be in and out in 1 minuted and 20 seconds. That's why we insist at that you order at the box. That's why when you get to the window after driving on through we ask that next time you order at the box even if no one is there simply because we need time to get the coffee ready; especially if there's only ONE person there at the moment. Besides, you order three bagels at the window the poor sucker who ends up behind you is going to be waiting for 5 minutes because you're not observant. It's not like we're sitting on our butts. We have to do more than just make the coffee. We have to make sure there's coffee. We have to make sure there's cream and sugar. We have to make sure the garbage isn't over flowing. I mean we hardly get a break so don't get all angry because your coffee took 3 minutes to get to you.

For all of you who don't like steeped tea: fine. Don't order it. The less it's ordered the less chance of it being kept around. Write to head office if you want. Just don't rant to me across the counter about it because, frankly, I didn't invent it and it's not my fault you don't like it.

Oh! and as for crappy product? Don't yell at the poor counter girl over it. She didn't make the doughnut. She didn't decide how it should be made. We're happy to replace it for you but bitching and yelling at us isn't going to get us to move faster.

I'm just so sick of all the damn abuse I recieve on a daily basis. Just because you have one bad experience with an employee doesn't mean you have to drag us all through the mud. The most important thing for you people to realize is that the _nicer_ you treat the staff the farther they'll go out of their way to help you.

Sincerely,

Pretty damn disgruntled

Oh and just to give you an idea of what dimwits like "You Bitches" make us do. Some guy decided his fecal material would make great art work on the mens bathroom wall. So you want your coffee with a big wide smile after someone had to clean that up? We're not robots.

Well, first, I work at Tim Hortons. I enjoy my position and duties as it constantly keeps my mind on everything from production, to 'window time', to Soup & Sandwich, to customer service.

I certainly do understand both sides of the bad service you may unfortunately experience at any 'grab & go' restaurant. Today even a customer (who comes in about once a week) said "I paid for an extra large coffee with triple cream, triple sugar. Nothing more, nothing less." He didn't yell, but it was all in his tone. Later on today, I had someone going through our DT say "wow, that was fast," and she smiled and said thank you. It's those customers which make my day.

I work at one of the busiest Tim Hortons in BC - and we take pride in the hard work it takes to have the #1 DT time in BC. And with being in the finals for Always Fresh for 6 years running, winning thrice, sure, the owners expectations are high and things may seem a little hard, but it's worth it. Everyone takes pride in our reputation.

I have a customer who travels over 15 km to our store specifically to order cookies because she also buys dinner at the same time, and enjoys our clean, fast and friendly atmosphere. Never is there a day that goes by that I do not feel good I work there when I start. Mind you, I do have other 'feelings' when it's-a-plunging-the-toilet-I-go, :oP

Sure we're pushed at my store, but with good cause. Employees are always made to feel equal. We have an ability to have input through our Employee Advisory Group, and the Open Door policy is actually open! Regularly I can freely talk about matters such as time off, hours, and matters outside of work. Our June, and especially Christmas, staff parties are more than a thank you for our hard work. Hey, who would turn down an NHL game?

There's always negativity, and all of it spread internally by those not on top. And those negative people not on top, spread it to, unfortunately, customers.

I just spent some time reading this message board and felt that possibly my comments would serve as another point of view. :o)

Have a good day! (*Smiles*)

That last poster should get a job at Tim's PR department (if he's not already working there, that is!)

I just came across this page... wow is about all I can say. I don't really feel one way or another about Tim Hortons, the coffee usually tastes burnt, the muffins leave a funny after taste, and the staff can be a bit moody... but all and all what can you expect from staff who get paid minimum wage, get yelled at by caffine deprived commuters over too much or too little cream in the coffee, and dealing with crap on the bathroom walls? They rarely get tipped and more often than not get crappy hours. I go in occasionally but don't expect any thing spectacular from them, I do expect my coffee/tea to be hot and my bagel toasted when I ask for it toasted, and it is always done. I have been going a little more frequently lately on the way into work and usually on my way home from work for a cup of tea to go, I usually order steeped tea so I can grab it and go and not have to mess around in the parking lot with tea bags and milk and sugar. I went into the Timmies by my boyfriends work today and asked for an extra large steeped tea, I was informed that they were out of it but would have some shortly, I said I didnt feel like waiting and that regular tea would be fine. Last time I checked regular tea was $1.15 with tax (any size) and it was the same price as the steeped tea. I just asked politely when that change came into effect and the girl walked away and didnt come back! I shrugged it off and left, I honestly didnt care a whole lot because if the price bugged me that much I would have just left and made my own tea at home. I was just surprised that she walked away and didnt come back!

I guess I can say from working as a bartender, that when it isnt up to someone to clean up after themselves they will make a mess, and it is unfortunate that the people who need these jobs to support themselves or families end up with the "shitty" jobs, Kudos for being able to put up with it, and for being able to put up with disguntled people who freak out over cream and sugar.

No point in getting mad at the counter person, they didnt make the muffin, or the leaky cup or the dirty bathroom.. take it to the ones who are responsible.

I do find it sad that I have bought over 30 cups of tea/coffee in the last couple of weeks (mediums-extra larges, as I have been told that the bigger prizes are in the extra large cups) and still havent even won a cookie or a muffin!

Did anyone ever figure out if they actually did print the winning labels on the back of the roll up the rim cups? even when they say "sorry please play again"? just curious!

Hey Stan, thanks for the laugh regarding being in the Tim Hortons PR department. :o) I am a supervisor at a BC Timmies.

Farrier Chick, I believe it is simple rumour about seeing a winning tab on the opposite side of where the big arrow says "Roll up here". The contest cups are produced by an independent company. Hence the different lids we also get from them during the promotion. Tim Hortons would, for the next year's promotion, use a different cup manufacturer if this rumour was at all true.

I am interested in where you purchased your tea, as since the steeped tea's introduction on August 7/04, tea is priced according to size. $1.16 med, $1.34 large, $1.50 x-large.

My sister's fiancé also has purchased multiple coffees, about as many as you, and has not won a single food prize! Most of the prizes are in large, then x-large, then medium.

Yay, RUTR is over half done - as all customers jokes I hear these days are: "This is the winning cup, eh?" "Can I get another cup if it's not a winner?" "I WON!(loud exclamation) *hands over a donut winner*" I still find a way to put on a cheesy smile and state "possibly!" "could be!" "hopefully!" etc...

Although, a gentleman in his 40's was excited when he rolled at our store and won a Coleman Camping Package. I actually did feel happy for him. Then...he got confused as I explained things, heh. Photocopy tab? Registered mail? Where do I want to pick it up?

Anyways, I'm happy to answer any Q's you may have. Cheers.

"Enjoy Timmies" really has the corporate lingo down. It's obvious that the franchise has a very effective training program for its supervisors.

Here on PEI there are 16 Tim's stores of varying sizes (one is in a gas station, one in a hardware store, one is open in summer only, one has no inside seating) for 137,000 people.

One of my employees has won the camping package (she only bought 6 coffees!). I've won two donuts in about 18 coffees, so I'm not as lucky. I must confess that when the first Tims opened here in 1975 or so, I couldn't understand how a place that served only coffee and donuts would stay in business. I figured they would be busy only between 10 am and 10:15 each morning!

I worked at tim hortons in bradford. I found the staff amazing to work for and the customers were always pleasant at least the ones i got were. last feb. i had to quit my job and relocate to kitchener i have been applying at several tim horton out here and i was basically told i had too much experience or i was too old. well i dont think 46 is not that old, i dont care about the rate of pay i just ejoyed working there. Its pretty bad when you are over 20 they wont give you a change at least that is the impression i get. but overall i think it is a great place to work.

I'm sympathetic to Farrier Chick's "what-do-you-expect-from-minimum-wage-workers" perspective, but I think if those workers weren't (however understandably) angry, apathetic and/or alienated they would realize that it isn't their customers' fault that the world is as it is and has jobs as it has and everybody might as well do what they can make life nicer for everybody, even at the risk of some manager thinking you are some kind of true believer in the motivational blather of the employee training manual. I say strike and picket when necessary, but don't poison the donuts.

Whne we live in a world of Thatcherite politics do you truly believe that striking and picketing by the workers of Tim Hortons is feasible? These workers are making minimum wage!!!! They are barely able to survive let alone give up that wage to fight a corporate power that would not tolerate dissent. Maybe poisoning the donuts is the only way to go...it would effect the customers directly, rude manners are simply something that can be bitched about on the way out the door. It is the customers that hold all the power in this relationship. Is it possible to rid yourself of your bourgeois mentality and maybe go picket and strike for these workers yourself. It is the working class that holds all the power in the western world! Putting all the accountiblity on the workers is tantamount to saying "Let them eat cake!"

It's harder and happens less nowadays, but customers can indeed wield power by honoring picket lines and the media can wield it by publicizing them. Also, does it not stand to reason that employees will win more solidarity with everybody else if they demonstrate with signs instead of poison? Anyway, I think a more accurate English translation of Marie A.'s line would be "Let them eat donuts!"

'course you can be legally fired for organizing under the contracts that many minimum-wage employers use, at least in the states.

To the oomplainers

Had you ever worked at a Tim Hortons, you would know why you get scowled at! People who pull up to the drive thru: WE CAN HEAR YOU, we can hear you as soon as you trip the alarm, because we are forced to wear ear shattering headsets for hours on end. This means that when you make your comments about "that bitch that served me last time" - we HEAR YOU. This is WHY you get bad service.

Also, some of you have coffee addictions. You should seek help, instead of yelling at the girl at the counter for taking too long. We are doing the best we can. However, it is a very small work space and we only have two hands. Also, Timmy's is notoriuosly bad for booking in shifts without 8 hrs in between. So the girl who is rude to you at the counter probably hasn't slept for 8 full hours since last christmas. Not to mention that we all have families and lives we have to go back to and deal with when our shifts are done. You try getting home at 1am, being up with a baby and then having to be back for 6:30am, and we will see how cheerful you are.

DO NOT BITCH AT THE GIRLS, WE ARE DOING THE BEST WE CAN.

You get crappy service because you treat employees badly. Do not assume that because we did not anwser you on the drive thru right away that we are not doing anything. The truth is quite the oppoiste. We are very busy serving the lunatics at the counter and due to understaffing, we can't get to you right away. At my Timmy's people would shit in the urinal, and geuss who had to clean that? for minimum wage, might i add. So,becase someone has a poor sense of etiqette, i have to spend 30 mins cleaning the bathroom.

In summation, if we are bitchy, it is because we are tired, overworked and underpaid. Thank you for reading

Ann:

Nice to know someone else isn't as ridiculously frustrated with stupid and overall crappy behavior of customers. Hasn't slept for 8 hours since christmas.. haha I work 6 to 7 days in a row ALL THE TIME. I'm at the point where I'm so tired I'm stupid but no no I'm TRYING to screw up the coffees oh yes because I really want to get yelled at. Grab a brain I say.

They pull up to the drive thru.. we have a timer.. not even 3 seconds.. "HELLO? "HELLO!?!" loud obnoxious voice as of we're trying to ignore them. Give me a break. We're always doing something it's not like we're sitting on our asses admiring the wall.

And here I thought patience was a virtue.

This is for Kevin about the spoons at TH... maybe in some stores they do like Jeff says,but I used to work for TH and that's not how it was done in that store.The 2 spoons used for stirring sat in dirty water forever.I started a shift in the afternoon and went to stir coffe and the spoons were sitting in cloudy, disgusting water so I started to dump it and got in trouble wit my superviser telling me not to waste time on that.When they do put ice in the cup,the cup is only dumped out and then ice goes in.The spoons and the cup rarely see the dishwasher or soap for that matter.Also there is no spoon dedicated to refill cups... that's a fairytale!!!

I work at a BC Tim Hortons. I know that it is not of our utmost importance to have a 'slush' mixture in the cup with the stir spoon. However, at least once a shift I do ensure they are dumped, washed, and sanitized. Then they are refilled with ice. We are to use a stir stick or unwrapped straw to stir refill cups. There are always breaks in orders to be able to do this at any time of day (excluding Friday and Saturday sometimes)

(not the same as the above signed "Kevins")

The infernal UP-SELL!

There is only one thing I'd change about Tim Horton's if I could -- the infernal up-sell.

Everyone knows the menu (or is pretty well versed). When I say "medium black please" what's with the "Would you care for a hot fresh baked free-range corn muffin with billybong sauce droozles?". I sincerely hope customers don't add these items to their order just because they are prompted because this gives Tim's the economic reasoning they are seeking. If we just say "no" then the extra time used is at least as much at their expense as it is at ours.

But, time is not the point. It's having to extract one's brain from whatever worthwhile thing it was doing (even just relaxing) to answer a question which needn't be asked.

I find myself at Robins a lot more these days because of the up-sell. At Robins they don't introduce themselves by name (which I occasionally get at Tim's) but the don't bother with the total cost information which either I can figure out because I'm frequently making the same purchase, or ignore because I'm holding a toonie, fiver, or some other even amount of money (and THEY are already holding onto my change anyway because they play the odds which works very well I think).

Yes, Ann, we know you can hear us and perhaps that's why you hear so many comments -- personal slurs are another thing altogether though. But if you hear "phuquin upsell!!" in your ear, try not doing it.

...hug a timbit!

We always purchase Tim Horton's products but recently we have been noticing changes at our regular franchise. It is located at Eglinton Ave and Midland in Scarborough.We have been getting wrong orders and leaky cups, half-filled cups and at times very bitter, also unable to get our favourite sandwiches, donuts, croissants, etc. Someone should really take the time and speak with the owner or manager of this franchise. They should be trained again with dealing with the public as they are rude and sarcastic. We have been very discouraged with products and people skills.

Thank-you

Kathy Rabey

416-265-5886

I am a regular at the Tim Hortons, on Maryland and Portage, in Winnipge,Mb. or was rather.Untill I saw one of the managers show some of the most appolling behaviour I have ever witnnessed.What occured was, early one morning, there was a group of people, one of whom apperently wrote (in sidewalk chalk)an obsenity on the wall. Apon being approached by management, the person who wrote the obsenity on the wall admitted to such. Yet, we all were barred although we had no knowledge of the event in question, and advised the management of such. What transpired next still has me extremley upset.Someone who has done worse, got their barring liffted.But if you happen to be a friend of one of the employees, aboriginal, or handicapped, you don't get an unwarented bar lifted? I feel that I am possibly being discrimminated against,and or slandered.If this issue could be addressed, or if someone could inform me on how to get ahold of someone who could address it for me, I myself would feel much better about this occurance.

I also forgot to mention that 2 of the 5 people who were in this group, have had there barrings liffted, now, my friend and I have also had nothing to do with this situation, so why is it impossible to get our barrings liffted. I have come to 2 conclusions, and I am not happy with either one. 1. I am aboriginal and my friend is handicapped or 2. We just so happen to be friends of one of the employees at this location. Now correct me if I'm wrong, but isn't it against some human rights act to discrimminate against a person based on who there friends are?

Hi I was just wondering if you could answer a question for me. My Mom works at a Tim Hortons Location and I was ondering what exactly does there Insurance cover. I am supposed to get braces but the only thing stopping me is my mom saying that Tim Hortons doesn't have dental on their Insurance. I don't think that is true but could you please help??? (^.^)

It is 7:30 p.m. Saturday night and I have just come back form the Timmy's at Meadowvale Towne Centre.

Never in my life have I delt with people that do not have a "clue" like the staff their.

Every single time since the store opened in 2004, I have NOT recieved a correct order.

From January on, I have kept a record of every time myself or someone else has gone for coffee at this location and every time they have messed up.

Between my husband and myself, we spend on average $20.00 a day at Timmy's. My husband is on nights and I work at 6 am. I love that this store is so close, but I think I am going to have to go back to the one at BATTLEFORD because the people are more friendly and they make sure they get you order right.

Maybe some changes are in ORDER.

Good morning I am writing on behalf of Peter Monette who lives at 423 Hatfield Cr. Orleans K1E 1M9. On the evening of Saturday, May 7, 2005 at 1:45am Mr. Monette pulled up to the drive thru at the Tim Hortons on the corner of Innes and 10th line. Mr. Monette a long time customer of this Tim Hortons was denied "Decafe coffee". Mr. Monette order decafe and was told that they did not have any and that they would not be making any as they don't sell any at that time of night. Mr. Monette states that he spends at least $60/wk at this Tim Hortons. At the time Mr. Monette requested this service he states there were no clients in/out of the store waiting to be served and he feels that Tim Horton's is providing False Advertisement. False Advertisement as Tim Horton's adverstises a fresh pot of coffee is made on a regular basis, so why was this customer denied the service he was requested. Please address this issue to Mr. Monette at the address provided. Mr. Monette is very aggreviated and will take this up with newspapers if this matter is not dealt with.

Hi again, I posted a note on here a couple of days ago about If a Supervisor in Tim Hortons has Dental Insurance? If anybody knows this answer it would be greatly appreciated if you could write me back an e-mail at i_got_attitude25@hotmail.com with your answer.

I just happen to stumble on this site.I find it very interesting and entertaining.I cannot for the life of me understand why people are so obessed with complaining and or critize every little going ons,that occur at a Tims.I work at a Tims and it is a great job and good pay.My bosses are fantastic people,they stand behind us 100%.Of course you get the odd people that complains ,but it is part of every job.The only diffence is how your complaints are addressed.Most employed person that are working there are students trying to make monies for their college funds or for spending money.They do not have any work experience with dealing with complaints or rude customers.They are still working on their lifeskills.

To all the people who received any wrong orders,at the location I work at ,we will gladly give you another product of equal value or replace the one that was given,probably 70% of time by mistake, because we do make mistakes.

I will rinse your travel mug even wash it if to dirty and we do change our spoons and put new ice,we do not use cold water but ice in our containers that holds these spoons.

Has for Mr.Monette,time are suppose to be put on the pots 20 minutes and then they are thrown out.At my location,which I work 11 to 7 am ,we keep decaffe on all night and is thrown out every 20 minutes if by any chance I didn't get the chance of making one ,because of other things I have to do,I will let my customer know that the time has expired and if he would like to wait while I make a new one he is more than welcome to wait or he can have a regular coffee that is still within the allotted time.Most people will wait,it take 31/2 minute to make a pot of coffee,very fast I would say.

The drive thru window is another sore spot for some people,we are timed on the orders we have to put thru,I do understand also that those are put on by head office,lets be realistic there is no way you can put out orders in 20 second but they want you to try and reach that goal if at all possible.This would be possible if only coffee would be sold at drive thru, but with the huge variety on the menu this is not possible.So please be patience, most people are ,thank you for that.

On to the upsell, we have to do that.We are told to ask you,I'm sure you know that you are at a Tim and you know why you are there but it's part of my job and I have to do it ,like you have to do yours,SORRY!

I have to say that 99% of the customers are very understanding,that sometimes we are under-staffed, are busier than other times ,and we try to have a smile on but you know sometimes its not there but maybe the next time you come,you will see how glad we are to see you.

Another thing that gets to me is how some past or present employee of Tim Horton complains,what I came up with is this,if you don't like your job leave,there are always someone waiting to replace you,that would appreciate the pay check and also these employees are not cut out to work with the public so be nice to yourself find a career/job, you would be more comfortable in.

In closing ,I will look forward of seeing all the travellers this summer and I'm happy to see all our regulars even thought I don't always smile I notice if you are not there.

Ps. Sara ,your mom got a booklet with her insurance.Look under dental it's all in there.Every employee had the option of having that insurance even owners and supervisors.

I work at timmy's and I must say I love working with the public but I really hate who I work with they are caddy and pathetic all they do it talk about everyone but themselves and complain about everything. Tim hortons is not the best company to work for but is not the worst neither. Managment is the biggest problem there is. They drink with the suppervisors and some of the day staff so when you do complain nothing gets done at my store the drive thru day staff talks and makes rude comments about almost every customer that comes through They complain about everything and anything there is one good supervisor and he should be manager and get rid of the one we have. Tim Hortons is not the best place to work but I have worked for worste. All customers are not nice but you know what you work with the public soak it up remember you are not always nice. That is your job to be nice. It is nice to have polite customers but it is not their job to be nice but your's is to be nice.

Hello I just come across this site by accident and I would like to make a comment. I was at a Tim Hortons in the town of Tecumseh Ontario and I must say I go through there every night at about 11:15 and I must say the service is great they say thank you come again and the girl is always so pleasant. I go through again at 3:00 am and the same girl very nice. Great service. Usally busy at that time from the other people I work with also goes through. I get off work and go through again can't believe I am at the same store. RUDE RUDE RUDE AGAIN. Drive thru they are so rude with such rotten attitudes. So I decide to go into the store this one morning having a bad day myself. Only to find nothing but rude again and I couldn't believe it. It was the manager that served me maybe that is why the drive thru service was bad. They are learning from management. I called and talked with the owner very nice man Vince. Said he was sorry and sent me coupons in the mail. I was off for 4 days went back guess what go through at 11:15 wonderful service 3:00 am wonderful service 7:00 am nothing different same horrible attitudes. I will go through at my regular times 11:15 and 3:00 AM. I will not go back at 7:00 I will get my coffee on Dougal and Tecuseh and I will be sure to let my co-workers know about the wonderful service!!!!!!!! I know not all customers are the best to serve but you know what that is your job dealing with the public and if you don't like it maybe find a different one. I am not asking for you to kiss my ass. But I am asking for a little bit of respect. If it wasn't for the customers you wouldn't have a job.

I live in Oshawa and the Tim Horton's on King Street just west of Ritson. This Tim Horton's needs more staff working especially on the weekends in the mornings around 630 a.m. I went there on Saturday morning just past. Got there at 6:45 to get my morning coffee before heading into work which is only 2 minute drive away. They were so slow that we waited in the drive through for about ten minutes as the girl was only taking one order at a time. So being frustrated I went inside instead thinking it maybe faster service. NOT! It still took just as long. I was almost late for work. Got there just on time. Having teenageers working on a Saturday morning at that time is not a good idea. I think half of them are still hung over from the night before at the bar. When there are adults working at this location there is never a problem. Maybe they should consider teenagers working but also have an adult on site with them.

JUST RECENTLY I HAVE NOTICED THAT THE NEWER TIM HORTON STORES ARE TELLING PEOPLE WHO GO THROUGH THE DRIVE THRU AFTER PLACING THIER ORDER TO HAVE THIER MONEY READY. I FIND THAT COMPLETELY RUDE. I UNDERSTAND THE REASON BEHIND IT ALL, BUT THERE HAS TO BE ANOTHER WAY OF ASKING THE CUSTOMER, NOT TELLING THEM. SO WANT HAPPENS WHEN I AM THE ONLY PERSON IN THE DRIVE THRU, SHOULD I HAVE MY MONEY READY BEFORE I EVEN REACH THE STORE? SOMENONE SHOULD COME UP WITH SOMETHING BETTER. BUT I WILL SAY THAT I WILL NOT STOP FROM ORDERING THEIR COFFEE THOUGH.

I have been a customer of Tim Hortons for many years. As soon as I came into the website I was roaring mad....I just picked up my coffee and came home...was it what I ordered? No...should I be ticked off, well based on DISGRUNTLED, No, But...that wasn't the only time I got the wrong thing, yesterday I received an extra large tea, instead of an extra large decaf black...I'm looking forward to my coffee when I get to work and when I taste it, yuk! Am I now suppose to leave work, and get them to change it? This has been an ongoing issue with Tim Hortons lately...and I'm sorry , but I have to agree with alot of the other customers with a beef, they are all true, the workers are rude, they are supposed to be servicing the customer not socializing amongst each other, that's how they screw up peoples orders, pay attention to what you are getting PAID to do....if you're not happy with it...find a job where you don't deal with the public. There are other beefs we've seen as well, ordering a large coffe and 1/4 of it is missing....what about getting a second cup if you order a tea, but the black coffees you have to beg for a second cup??? Come up with sleeves if this is too costly for you. I was in a Tim Hortons in Detroit and they had sleeves??? What's with having multigrain bagels in one Tim Hortons, but another one doesn't carry them???? All Tim Hortons should be that same, all the service should be the same, all employees should be trained the same, after all, aren't you all supposed to be representing Tim Horton.....I wonder what he would think?

I work in a Tim's in BC...and I tell you, some owners/managers have it tough as well as the employees. My owners work 7 days a week in thier store.Starting wages are 10.00, full health benifits are provided and we still have idiots who can not bother to show up for work. Then the people who do show up have to pick up the slack and take abuse from customers that they are not being served fast enough. My owners do not allow customers to abuse the staff. Thank God for good store owners. And please...it's just coffee...do you really need to curse at store workers because you had to wait....? And..everyone who has ever worked at Tim's knows that it is really HARD work!

My family and i have been buying Timmies for a long time now, and in the past year my father and myself have had alot of trouble from the staff. There not just rude or bithcy, but they actually give use the wrong order. I dont know how you can end up with tea, when we asked for coffie!!! And muffins instead of tim bits??????? And it not like im in drive thruogh!!!This has happend to many times for my liking> my father and i dont need to be treated like lower class,because they think they can!!! where not the ones working at Tim Hortons. I think everyone should be treat with respect. And to the boss that actually higher that staff should really look into who you getting to work for you.Or firepeople who just stand talking for the whole time!!!I am going to make a complant to the manager> even though i know nothing will be done.Im not happy with your store> i wont be again>< i dont think ill go there again ,so i can feel like shit!!! thankx for reading> from rene peel> 18 years of age.

Tim Hortons Supervisor

Throws HOT Coffee on Customers.

An inch and a half by approximately one inch of plastic is what was floating on the surface of Beverley McFarlane’s coffee cup. As she had recently undergone surgery, her business partner Anastasia Tolias took her coffee cup up to the counter and sought to speak with a manager. The employee behind the counter informed her that there was no manager in the building and that she was the one in charge. Anastasia handed over the coffee cup with the object floating around. The employee named Liaya wearing a “Supervisor” tag, looked into the cup, stated that it was plastic from the rim of the cup, poured the coffee in the sink, placed the cup on the counter and walked over to serve other customers.

Anastasia was left standing in front of the counter observing all Tim Hortons employees serving other customers. “Excuse me” she asks, after approximately three and a half minutes “but is anyone going to deal with my situation?” The said Tim Hortons Supervisor turns, looks at her and with what Anastasia describes as an attitude says , “I thought you asked to see a manager just to complain.” To Anastasias surprise she waited there for approximately 2 more minutes while the “supervisor” continued to serve other customers.

By this time Anastasia was in awe. She turns to the employee and states, “I should not be just standing here, nor should I be feeling the way I am feeling!” You people made the mistake; there was something in our coffee, just replace the coffee, that’s all!”

Once again the employee continued to serve the next customer.

Anastasia walked over in front of the Tim Hortons Supervisor and demanded the name of the location manager, owner and requested the Head Office telephone number and the receipts of purchase. The Supervisor states, “ there is no head office number, you have to call the manager and we don’t give out receipts!”

Anastasia immediately took cover under the umbrella of the law by stating that it is illegal in this country to withhold a customer’s receipt once they have purchased an item in an existing operational business.

Giving a “nasty look” the supervisor shuffled over to her till and presented Anastasia with one receipt. Anastasia then requested the second receipt aswell. The Supervisor lashed out by saying” there was only one complaint not two”, Anastasias concluded there was a party of two that have experienced discomfort.

With an ironic tone of voice the Supervisor turns towards her left shoulder and orders her colleague to, “pour another cup of coffee for her”.

Utterly stunned, greatly humiliated, beyond embarrassed Anastasia picks up the coffee, the receipts and the contact details for the manager and walks over to her table. Her partner Beverley states, “I was puzzled at how long it had taken for her to come back with a fresh cup of coffee”.

Briefly discussing what had just happened, Anastasia felt that it was unjustifiable, she was beginning to feel nauseated, frustrated and could no longer focus on their business discussion they were having previous to the event. She asks her partner if it would be alright to take their coffees elsewhere at which point in time her business partner agreed.

Anastasia picks up the three cups of coffee and the receipts and makes her way to the counter. Places the cups down and states, “Actually we won’t be taking our coffees here this afternoon, I am not feeling very well, the matter wasn’t handled properly, my stomach is turning and I want to leave, so please could we get a refund!” The Tim Hortons Supervisor replies, “ NO! call the manager tomorrow!”.

Anastasia states, “my eyes just popped out at this point, I was so surprised I could not believe her response”.

Now very frustrated Anastasia leans over the counter (mind you she is only 4’10) however does not want to make a scene in the establishment and offers the Tim Hortons Supervisor a piece of harsh but realistic advice. “Sweetheart in this country you need to learn how to deal with Customer Care situations!” The Tim Hortons Supervisor boldly responded, “I don’t care!”

Next thing Anastasia knew she had a cup of HOT coffee thrown on her chest, parts of her neck and check. Little Nadia, 4 and half years old who was at the Tim Hortons with her daddy, was standing approximately a meter behind Anastasia, she too was burned by the HOT coffee on the right side of her little belly.

Customer Care Sensitive consumers, BEWARE of Tim Hortons Employees, especially, their “Supervisors!”

Former worker here. IT IS RLY HARD TO WORK THERE ! They have the most amount of products to serve compared to other food chain restaurants. I agree it does get busy. Sometimes too busy if a worker doesn't show up. The wages are MINIMUM PAY and there are NO BENEFITS. I repeat ... MINIMUM PAY and NO BENEFITS. I even know a few ppl who have worked there for several years and not even once had they got their raise. On top of that... most owners are assholes. The customer doesn't help either. We try hard enough to serve you better. They always try to push us harder to our limits. I had worked alone at nights and it was crazy busy. Shoudn't there be 2 or more employees at night ? Of course ! But why sweat it when they save $$$ with the less possible staff working. I see most ppl who have posted here are employees or are former ones. And someone said 10$/hour with benefits ? ARE YOU NUTS ?!?! Your owner must be really nice cuz in ours even if you clean the walls with your tongue, have the whole place sparkling and had worked like a freaking donkey runnin all over the place ... you don't get appreciated not even noticed. Oh !!! don't get me wrong ... U do get noticed when you do something bad. Even a slight mistake will cost ya. And we have to pay for our own food ?! No Way ! ... but they adapted the new 30 % employee discount . WHAT ?! I made this freaking thing and what prevents me from havin it for free ? Who are you to tell me to pay for something I did !? Besides .... it's being throwned away anyways after awhile (night shift products) . And you only get one 15-minute break. YES that's right.... ONE FREAKING BREAK for an 8 hour long shift. Camera's all over the place covering every angle makin' it look like you're in prison. And you're being raped by the big guys which are the managers/ owners. Even after all this punishment , I smile to the customers. The ones that don't ... well ....... hopefully u ppl understand. There are too much things to do and too many to serve. As for night shifts... they have to do this ALONE. What? you thought they just sit all night ? Well... maybe they do and they deserve it. Cuz even if they do ... night shifts have to fill up and place all the things before the morning shifts come as they're the most important. The evening shift (3 pm - 11 pm) seems to be the best one to work at. Customers are more friendly. More understanding and especially polite unlike the morning ppl.

As for the post just above this one ... about the employee who threw coffee at the customer. Well ... she coulda just gave her a new coffee , apologized and all with a smile. Troubles would've been prevented. That's how I would've handled it. Most employees are idiots and have no sense of what customer service is. Fortunately, I'm not one of those and so are alot of other employees. Like I said... We are nice and rly try hard to serve you with a smile.

As for the teenagers working. I think their more conserned about pleasing the customer than the older employees. Although I must agree the younger ones do more pathetically of a job than the more mature ones. But hey... who can you blame ? Their young.... althought I could be wrong and there are some exceptions.

Positive suggestion for your establishment, man! When I fly down to another city I seem to always end up at the edge of the city. Tim Horton's is hundreds of miles away. So, What do I do? Nothing! I can't walk all the way down just to go buy a cup of coffee. My suggestion is this! Listen very carefully and money will start pouring in. Lots of money. Not that I don't trust your establishment but it's the delivery people I don't trust. Please man, do something to have your coffee to be delivered to people like me. Take orders by phone and do deliveries. Come up with foolproof lids and we will call your place and place lots of orders. I think it's a good idea. Oh yeah, I almost forgot, ever stupid me, we'll order donuts with our coffees, please! Thank you!

I came across this message board by accident, but would like to post a comment. I work at a Timmy's in Strathroy, Ont. Im amazed at all the negative comments left here by both employees and customers. If your coffee order ends up wit a tea in your hands... its probably becuz someone new handed u the wrong cup! simple. big deal? shouldnt be. just call, and we'll take ur name, and owe u a free one! although management is lacking to say the least, we're still encouraged to "kill customers with kindness". sure the odd time if a customer is rude, we feel like being rude back. however, if we're super nice instead, whose gunna feel like an ass at the end of the day? not me. and sorry, but why does everyone always complain about timmys and not other drive thru establishments?! screwing up a bigmac meal with mcnuggets is not excusable. but coffees are more specific!! because people like their coffee an exact certain way right? well, some employees use heaping spoonfuls of sugar, while others may make more level spoonfuls. it all depends who makes it u know? so, why not get ur cream and sugar on the side if youre so picky? u know? also no offence to other people working at timmys, but the average intelligence of some/most employees isnt too high. otherwise theyd have careers u know? sorry to say, but what do u expect u know? an employee who can take ur order and do the math in her head and knows all totals off by heart??? not gunna happen. im not saying im above my coworkers, but i feel im way more observant than alot of them! so be patient with the not so bright ones!i will say, i agree with the other workers who say we're over worked and underpaid. i just had my 2YEAR evaluation, and got a DIME raise. considering the turnover rate at tim hortons, i would appreciate more than a DIME for stickin around for 2years. a dime is nothing. sometimes, if im sweeping the floor and theres a dime, i MAY not always pick it up! thats how much a dime means to me! lol anyways, regarding the comment from the person who said they get GREAT service in the middle of the night but not in the AM? well, i work nightshift. its alot less stressful, we actually get breaks between customers. so, we're nice u know? not stressed. however in the AM, your visit starts off to us workers as a BEEP BEEP BEEP in our ear! over and over, beep! beep! so, sorry if we cant ALWAYS sound pleasant. im rambling. all in all, please be patient. oh, and PS. i understand the drivethru line can take a while sometimes. however, please allow urself the time to stop in b4 work. dont come 10 minutes til when u start and then get mad at US cuz ur gunna be late. come in a little earlier ok? :)

Hi, I was just wondering where some of the busiest tim Hortons are in Canada? I've heard that the one I work at is up there, so I'm just curious.

I was woundering how old you have to be to apply for a job at Tim Hortons? If you could tell me please tell me soon. Can you be 15 and work there?

Iam a X-employee and Frequent customer of tim hortons. So i can say that these people are the worst employers ever, the general public are a pain in the ass as you can never make them happy. As for the employers they treat their staff like shit and who are they to say that you can't have a cigarette on your one 15 minute break. For minimum wage you don't own me.

From a customer stand point knowing that it's about consistancy why the hell is it that when i order triple triple 5 times a day i get 2/5 that taste like one. You never get the same coffee. Maybe the tim hortons inspector should drink his coffee with cream and sugar instead of black. So he can tell when the sure shot is messed up. Not that management ever gave a Fuc*.

I work at a Tim Hortons. I have to say that I enjoy my job except for the customers. I find that some customers are really nice, but others are completely rude to us. Yes, we are getting paid minimum wage but we do deserve some respect too. I believe that the customers are the reason for the high employee turnover rate at Tim Hortons.

At this current time I am an enployee at Tim Hortons, Im actually going to work in a bit. I been working for them for over an year, the staff at my store is great. My friend and co worker found this site and I just finished reading through this page of post and there alot here I agree with and some I don't.

For one thinf they way you treat us will reflect on how we treat you. Treat me like and moron and I wont be nice. Im not stupid I been though hight school and collage. I work here to help pay off my student loan while im one my work term.

We try to abide by the custome is always right but there a tiem where we have to draw the line there are just some thing people request for that are just plau=in not right. Like if we are out of something and you think I should give you something that cost twice as much than what we done have for the same price. Doing things like that can get us fired.

Things like Spoons and holding cup are suppose to be cleaned each shift. Coffe pot clean at the evenging shift or night. Stock sometimes get forgotten because 1. Its busy and we dont have a cance to throw things out because customes complains when you have a work standing there and not surving (we count our product to see what need to be thrown so we dont give you old or moldly product)

Evening and night shifts are more relaxed because people are nicer we are nicer becausse we have less volume of coustomes than day people. and if you get crappy service between the time 6 am to 9am it could be because 1 the night shift are still there. ( it hard to stay awake all night, serve and clean and then be able to keep up with the customer volume in the morning) and 2 that person that you saw there at 11 pm is back in at 6 am I dont know about you but when i leave work at 11pm I get home at 11:30 pm I got to shower because of the lingering coffee smell then I got to eat soem decent food, relax and unwind by then its around 1 am off to bed up again at 5 am to go to work. SO that about four hours sleep and that only if I fall asleep as soon as my head hits the pillow. Try four or five days of this and you tell me how happy and full of energy you are.

Also I saw some posted the comment "If you got time to lean you got time to clean" that one of my coworkers motto and shes three tiem my age give or take a few years and I tell you when I work with her I feel lazy and slow because she live for the job I dont.

My final thing I got to say: Im sorry for the bad service but we are human, at least when we are having the worse day of our lives we smile and serve you coffee. So please try to understand your complaints from our view and think about if you were in my shoes.

Before i go to the person who asked about dental I dont think its covered for anyone other than your mom. She would have to get a different policy that covers two people, which I dont think you can get till after your there for awhile and it cost more.

This time this will be the last thing I have to say, to the person who sadi because "we" work in timmies we dont have a say, I work there I also get served there too. Quit being a prick its people like you who i wish would spill there coffee onto there crotch.

*smiles*

I don't usually leave comments at these sites but some of your comments compelled me to write my two cents. There is much misinformation on this page and alot of unjust accusations. Not all Tim Hortons owners are bad as some of you have expressed, just as not all employees are good. There are thousand of Tim Hortons stores across the country all run by individual franchisees. Our store treats its employees fairly, we have a health plan after three months, a RRsp savings plan and a Scholarship Program. We have a food discount that permits staff to eat most things for free on shift and 50% off the rest. We can regular raises of 25 cents or greater and can go to our owner any time if we have a problem. (They even have paid staffs rent for them when they were going to be evicted) I don't know how you can generalize the way you have and make some of the obscene and rude comments you have about people you don't even know. Even with all this good the employees still don't even bother showing up for work, call in sick and leave other staff shorthanded. So don't put all blame on the owners - a poor working environment may have just as much to do with the staffs attitude and work ethic of the employee as anything else

Ok people. I cannot believe you come on here and complain about a friggin coffee shop. Get a life. I only stumbled on this looking for a local Tims that's open 24hrs. And for the complaining employees, either switch jobs if they treat you poorly or go back to school and get an education with a view of getting a better paying job. I believe every fast food/coffee place such as Tims pays about the same so don't be so shocked when Tims pays you the wage you agreed on when you accepted the position! Oh, and if you expect people to read your pleas and whoas and be empathetic, then SPELL PROPERLY!!

I love Tim Hortons, I have no complaints about them, only you morons on here complaining!!

Has anyone else noticed the unsanitary conditions under which they handle food at tim hortons.They ware gloves but with the same gloves they do cleanup,adjust their hair,

wipe the gloves on their uniform,handle money and do all kinds of chores and then use the

same gloves to handle food.Recently one server coughed into her hand and wanted to serve me.

After I told her to wash her hands she wiped her hands on a rag and again wanted to serve me.When they handle food for people at the car service they don't even pretend to know

anything of hygene.This goes on at all tim hortens I ever visited.

My Comment today is:

Why can I not getting the same level of service at all the locations?

Every Morning I stop at the O'Conner & Bermondsy location. The service there is freindly and effient. You are always greated with a smile and thank you. I am a tea drinker, an they do know how to make tea properly. I hope that you are able to pass this message on to them.

On the other hand.

Tonight I went to the Kingston Road & Midland location and receive the worst service every.

My hot tea was not hot.

Here is how it happened through my eyes.

The drive through order taker did not verify the order, even when asked if he heard what I said.

Then at the pick up window, it was discovered that they had not gotten the order correct. Also as mentioned I am a tea drinker.

From the window I could see how they were making the tea. The put the cold milk in the cup and put the leuk warm water in the cup and then put the tea bag on top of it all. When I aked for the manager, a person came over and I brought to his attention he should instruct the staff on how the make tea. that tea bag goes in first, then the hot water and finally the milk and sugar. He made no comment and just walk away from me.

Also the Brimely and Lawrance location needs to have someone check up on the house keep. The need to properly clean their washrooms. It was not just the regular slobby things people do.

It was mold in the toilet and grime around the sink.

In conclution:

It was your advertising that got me going there for the tea and now I am not that sure about going to any other of your locations.

What kind of people are you selling the franchises to?

It's altimately your good name that is hurt by this type of service.

Johann Buck:

I don't know what Tim Horton's your going too, but we get fired if we use the same pair of gloves continously. We have to wash our hands before we put on our gloves, wash our hands when we take off our gloves, change them in between cash, and really though...who wears gloves taking your money? That's just weird. And I'm sure that you've visited every Tim Hortons too to find this out that we're all unhygenic of course. All the gloves look alike, you may have missed them switching from glove to glove. If we cough....we usually try to turn away and do it, then we'll take your order, then we'll wash our hands before we go to get your order. We're only human. If this whole glove thing...with someone keeping the same gloves on happened...then you should write it in the comment box at the store at which it happened and try to name the employee that did it. I know at my store, we do take customer suggestions and complaints that go in that comment box seriously and we post them all on the wall in the back. There's no point complaining on a forum, if this is continuously going on.

How old do you have to be to apply for a job at Tim Horton's? Can you be 15?

I just wanted to day that I do NOT appreciate Tim Hortons deciding to take out all the English Toffee Cappucino machines. Everyday after hockey me and my Mom go and get one! Now we have to drive all over town to get wht we want!!!

I would also just like to say, How old do you have to be to work at Tim Hortons because quite frankly I think it is an excellent job for a teenager!!

An reponses would be greatly appreciated and I can not wait until I live some of these expirences that these people claim to be living!

A Child.....

hello why are iced caps so good?

I work for tim hortons and I am not happy with the fact that since I stopped being a shift supervisor I don't get any paid holidays. I have a question for anyone that works for a Rhode Island tim hortons. Does anyone remeber tim hortons telling anyone that stayed on for the first year that full time employees would get $300.00 and part timers would get $150.00. please respond and let me know.

i work for tim hortons and also remember a bunch of promises made at the holiday inn in mystic conn by tim hortons. they lied about everything to get our support about buying bess eaton. they have not come through with bonuses promised--oops wait a min--they gave us tim points--now we can buy there products and do free advertising for them!! this company is a joke and never let your kids work there.

In reponse to the comments from the employees of the RI Tim Hortons. Maybe you should look into other employement if your not happy with Tim Hortons. Yes they did make some promises and also exspected you as employees to do the job held before you. Not many of you have been doing this therefore why would they have to keep promises when you can't do your job??????

GM who is VERY happy with her job and her company...

Good job for teenagers ?

NO! It's a living hell ... The managers are gettin' pushed around by the owners and you're always on peer pressure.

Consider other job options. There are alot of oppurtunities out there. You may think working there gets you free ice caps or donuts but NO! Okay... sometimes but only when you have the time to. And that rarely happens. It's always busy and they always put the minimum amount of employees working with you to save up some cash to load up their pockets. I do have to mention that not all Tim Horton's franchise / store act this way. Only a select few are okay to work at and the majority are like prison and slavery job. It all really depends on the attitude of the owners and or managers. Choose wisely ! You've been warned ...

And promises ? Yeah right ... you must be kidding ! Most of these owners / franchise owners / managers are liars !!!! They will tell you anything and convince you somewhat. And if a problem occurs, they will stall you (tell you anything) till' you go crazy. Forget it, find a job somewhere else.

I would like to know who you would talk to, to get the lids on the coffee cups changed. There is not one day when the coffee doesn't drip from under the lid onto your clothes. When a company is making millions of dollars a day you would think they could correct this problem.

Janie

Hi, I can help answer the question above me. I'm a Tim Hortons employee and what you would have to do to stop the coffee from dripping under is to check if there is a hole at the top, because if there isn't then thats probably why your coffee drips from under the lid......I've had that same problem while serving customers and got them another coffee and I let my manager know about it....but unfortuantly I really don't know who you can talk to about the lids....sorry, I hope this helps.

i just wanted to let you know that i enjoy tim horton coffee infact i enjoy it so much that i added up what i spend a year on your coffee it came to $1100.00 just for coffee not including donuts or tibits i buy just to let u know u have a loyal customer

Yeah, we get alot of daily or regular weekly customers; my favorite ones!

What is the average annual employee turnover rate at Tim Horton's in Canada?

If Tim' says their products are fresh they lied because fresh and frozen are two different things. Reheated does not mean fresh and when they pick them up off the ground after taking them out of freezer, thats really not fresh.

Hey everyone, I've been researching a tim hortons franchise opportunity (Alberta, Canada). If anyone thinks they can offer me some information (such as potential earnings statements) or know someone who might help (like a current franchisee or manager) please let me know. Will compensate for the consultation.

-thebouncer211@hotmail.com

As usual, my husband went to our Tim Hortons location on the north end of Grande Prairie on Sunday morning. It's a treat for me as I'm not supposed to have alot of chocolate or creame. After getting another cup to put my paper cup into, I had the first, mouth watering, waited for, delisious sip of mocha! Ahhhh. Much to my horror, I had a string with the sip of mocha, looks like it could be a piece of DENTAL FLOSS OR A PIECE OF A HAIR NET.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I would like retribution, and thought I would go to the head of the company, first. I will be going to the north loacation Tuesday am. Unfortunately, I was unable to go on Sunday, day of the incident, or today.

I would appreciate a response from the head office, as this was rather disgusting, still have the offensive piece in question, and I do appreciate the job situation, and trying to find competent workers.

Sincerely,

Janie Lewis

Grande Prairie, Alberta

Does anyone else have a problem with Tim Horton's persistence in continuing to call them 'donuts' despite no longer being fried? Have they no sense of propriety?

They're just toric cakes now.

At least I still have Krispy Kreme.

Hi I work at a timhortons in the states and was wondering if any of you other employees out there agree with me that the "you have to have a Doctors note if your sick or miss work" policy is crazy. I am writing a paper about it for English and need some opinions on it. I think that their health insurance should be cheeper if they expect us to pay 70 dollars to go to the doctors just to get a note.

Mary-re doctor's note.

I run a Tim Hortons. Today is Sunday and I have been here for the 7th day straight because three people called in "sick". If you were the one constantly covering for others, you wouldn't be so quick to think that this policy is ridiculous. If people only called in when they were really sick, we wouldn't have this policy.

hello,

im wondering

how old u have to be to work at tim hortons

if sum1 can please tell me that would be GREAT!

thank you

TO WHOM IT MAY CONCERN

On 21 April 2006 we stopped at Tims for a smoothie and a coffe on our way to a wedding in North bay.

Five minutes later (in the car) i took a sip of my smoothie and the bottom of the cup fell. It burned my stomach stained my suit and the car seat. I was not very happy. We then stopped in Kanata Ont.

and asked to see the manager still wearing my stained suit. I told her what happened showed her my suit and she just smiled, and said do you want another coffee with a smile, no i'm sorry or whatever and i said it is the least you can do for now. I was very disppointed with her comment. I have at least a Tim Horton coffee a day. I just love their coffee. I feel that more should have been done for 1--the burning on my skin

2--the cleaning of my suit

3--the cleaning of my car seat

4--having to stop at another store to

Hi,

I was just wondering, how much is an Ice-Cap Plus tax? I want to buy some for my friends but the nearest Tim Hortons is about 25 km away! If someone could please answer my question before Wednesday, May, 3,2006.

Thank you

Boki

P.S Im only 13 and my parents won't let me go alone.

CLAIRETTE:

It will be easlier for you to contact their handoffice (the TDL Group Corp) at 1-888-601-1616 and their are more than happy to assist you

I use to work at a Tim Hortons in our small town, and i know how terrible it can be to work. The only people making any money are the owners and the corporate clowns ie district managers. At the location that i was employeed the only time standards where followed were when the district manager was doing one of his inspections, for example timing of pots, temperature logs. The manager had her whole family working and they got away with murder and also made more money then anyone else. I personally witnessed the manager taking meat, milk and other supplies out the back door to her car for herself. Since the cameras are controlled by management her actions were never recorded. As far as Camp Day proceeds I know we made more then what was reported to the owner and corporation. I personally have seen what good does come out of the monies too bad somebody elses hand was in the pot first! I provided the best customer service i could and i still have customers who acknowledge me on the street. However i quit my job because i stand for trust and honesty and i could no longer provide this to the customers knowing what was going on behind the scenes!!!! For all of you who are happy with your jobs and mangement good for you, it can be an excellent learning experience when you have great peers!!!!!

X TIMMIES EMPLOYEE AND CUSTOMER

I believe we all wanted to know which store you work before so we won't go to that store anymore

Who?

Try all the Tims. Do you really think someone getting paid $7 an hour cares about your coffee? If so, its time for a reality check.

I have been working for tim hortons for 8 months now. I haven't had a review or raise at all in this time besides the increase in minimum wage that occured in february. Dont get me wrong, I love my job and most of the people i work with but how can i possibly continue to work for minimum wage the the prices of everything skyrocketing, esp gas. When i first had my interview, I was told that I would get a review at three months and again at six, and every six months thereafter. I am very unimpressed with this situation at my store and hoping it will improve with a change of location.

*******TIM HORTONS--EXETER ONTARIO*********

Tim Hortons (Exeter, Ontario) has the worst customer service of any location I have visited. Judging by the behaviour of it's employees and 'their' lack of social- interactive skills, and not to mention the disregard for food safety, the management could be considered 'poor'to say the least(Chris Whaling???). I cannot fault the employees for poor behaviour or for not following food safety rules/laws. It is management 'who' is responsible for controlling this sort of customer complaint.

Windows are slammed at the drive-thru, customer's are treated like second-class citizens and the wait time for service is unacceptable.

During one of my visits to the location, I saw an employee, who was preparing a deli sandwich, wipe her nose with her hand and continue preparing the sandwich. I left the store immediately and decided not to order anything other than coffee from this location.

Do you think that the employees or owners/management is to blame????

I've been working at Tim Hortons on Vancouver Island for about a year and a half. I find it a load of bull that I can't seem to find employee policies/regulations anywhere. I've asked my managers/supervisors on numerous occaisons if there is a manual or book of some kind that I can look at, they say yes, but never actually show me. Should they not have this on their website?

Also, breaks are screwed. For a four hour shift we get a 15 minute break after two hours. Fair enough. But for an eight hour shift we only get two fifteen minute breaks. Should there not be a one half an hour break, and one or two fifteen minute breaks? Just curious.

re:Jennifer(May 31, 2006, see above)

I am an employee of Tim Hortons in Exeter, and this comment sounds as if it was written by a particular customer who co-incidentally was told, on May 31, not to return to this store.

We work very hard to provide the best service that we can but we know that we cannot please everyone all the time.

Re: Jennifer May 31/06

As a regular customer at that location, I find your allegations completely without merit. I know that all of these locations are audited regularly for cleanliness and food safety by both Horton's and Huron County. I have seen some real jerks, come in and out of the doors. When you are getting a human service there is always a margin of error, and I have never had any trouble getting any errors corrected, quickly and fairly. I will say that for the most part, those girls are quite pleasant whether at the counter or in the drivethru. If I were you I would make it a point to never go back there again (you could make coffee at home). I am sure you live in a sterile environment. Maybe you could open a coffee shop and put them out of business(that'll show em) Then you could see from the other side how unreasonable your claims are. Like any business that deals with the general public, it is really difficult to satisfy everyone. I am certain that if you made a reasonable request in a respectful manner, your rant wouldn't be posted here, and neither would my response to it.

How much money does a Tim Horton's owner make per year?(Net income)

hello.

I am currently doing project about Tim Hortons. I sent email to Tim Hortons asking couple of questions. They just tell me go to our website. If I can find anything in the website, why I email them??? And I can't find any manager to interview, they all so "busy". I am so disappointed .

If anyone here can help me out, I really appreciate it.

Here are my questions:

1. how do information flow within the organization? are the right people get the right information to make decision?

2. are employees rewarded and motivated to perform? How do they measure employees' performance?

3. about senior lever manager, are they democratic or autocratic? do they provide a list of what to do next to employees or just provide a vision and leave the task to employees?

thanks in advance

Vicky

Can't you people say one nice thing about Tim Hortons? Or is this all just complaints? I'm a supervisor at Tim Hortons and I absolutely love my job! My store owners always give my staff and myself the time of day, and my manager is very fair with scheduling and she always tries to give us what we want out of our jobs. Sure, the pay sucks, but I don't think I'd enjoy any job as much as this one. My coworkers are so fun, and the customers (even the bad ones) make my day great! Obviously Tim Hortons is just in the bussiness for the money, but what coffee company isn't? Just love Tim Hortons for what it is. Okay?

I find it unfair that you people blame the entire Tim Hortons franchise for the mistakes that they received or the poor service they were given. In the end, it is up to the individual employee to ensure that they follow the policies of our store. If an employee has sub-par hygiene, the owner is obviously not aware that they are not washing their hands. If your order is wrong, either you were mistakenly handed the wrong cup, or we misunderstood you, which happens (those headsets can be hard to hear, especially when your being talked to by another customer out the window at the same time, and the ice capp machine is running noisily beside your ear). And if your complaint is that you had to wait in the drive-thru line for a half hour, you can usually thank the guy two cars ahead of you who ordered 6 sandwiches and the guy before that who got 8 iced capps. Half the time, your poor service is being provided by a person who's only worked there for a week and will be gone by the end of the next week. For every 2 people that are hired, we're lucky if one stays for over a month. This high turn-over makes it hard to have competent service at all times, and also hard to provide good training -- why spend so much money training people who won't last long enough to use the training? As someone who's been at a Tim Horton's for over a year, I've seen a lot of employees, good and bad, come and go. For a job that doesn't require a high school education, what do you expect from us? We're doing the best we can. It's not like there are high requirements for the job, so don't blame management when they hire someone who's incapable of memorizing what goes in a double double....blame the individual employee. What's the owner suppose to do, make the person pass an intelligence test first?

Yes, some employees are horrible. And so are some customers. Example - there is this one guy who comes through at least a few times a week. Every time he gets to the window, he complains that he ordered an XL reg. and wasn't given it, except he never orders it, he just wants us to give it to him for free. This other guy got to the speaker and complained that he was given an XL coffee with 3 milks, it was cold, and he wants a replacement. Of course it was cold, it had 3 milks in it! But I said I'd replace it if he drove through. He gets to the window and hands me an empty cup. So he wants me to give him a replacement to the coffee that he drank because it was cold, but he still drank it. And then there are the people who blame us because the medium cups leak everywhere. We know they leak. We hate it as much as they do, but we didn't design or make the cups, so I don't know why they think it's my fault. One women went on to me for 10 mins about how our cups should be like starbucks. Some customers are unreasonable in their demands and expectations.

I just wanted to say to all those ppl complaining that when they got to the drive-thru window, they were not greeted or told to have a nice day...this is often because the person who is giving out orders is the same person taking orders from the speaker. So while she's giving you your order, she's taking another person's huge order over the headset. And if you think that you should come first over the person at the speaker, think of it this way -- when you were at the speaker, she was taking your order while giving someone else theirs at the window. She can't talk to 2 people at once, so give her a break!

I am currently working at Tim Hortons. The store i work for is constantly cleaned, the pots are marked (and thrown away after 20 minn), all temp logs are taken the old product is thrown away every night..ect ect.

I am ALWAYS friendly to the customers,and i ALWAYS say thank you and smile sometimes its hard , i work the backshift from 12 till 8am, and when it's 7 in the morning i really don't feel like getting yelled at cause i made a mistake, like someone else already said ...if your that picky just order a black and get your cream and sugar on the side.

I hate when you get ppl that round of 10 different coffees they want as fast as they can..then they get pissed off if you don't get it all right the first time..slow down a bit and gimme just two seconds then there'll be less of a chance that i'm going to screw up.

Also when i'm working theres only 2 of us untill 5am (the store is closed untill 5 just the drive through is open) so if theres a long line at the drive through, its going to take a minnute, especially if ppl are ordering bagels and sandwitches.we can only get through one car at a time and this takes....especially when ppl gotta find there money, then they gotta find a place to put there drinks...then they gotta put there money back in there wallet .......believe me were going as fast as we posibally can.

Most of the customers are very nice, but you do get the odd asshole same as the workers most are nice (at my store anyways)but the odd ones really shouldnt be working with the public.

Yes the pay sucks....but i knew that when i took the job....becides i get between 20-25$ a shift in tips so that makes it worth my while.

People need to realize that were only human and we do make mistakes, we can only move so fast and the store is always buzy....sometimes you just have to wait a minn while we put on a fresh pot of coffee.....or else there isnt going to be any.

and employees need to realize that yah the pay sucks but you knew that when you took the job....yep the hours are long....yep your feet are proubally really sore at the end of your 8 hours but that dosent give you the right to be rude to the customes.....the ruder they are to me the sweeter i am to them....becides it usually pisses them off even more lol

oh yah one more thing PLEASE order your bagels first.....that way i can have them toasting while i make your drinks...it drives me CRAZY when ppl order there drinks and i get them all made and then they order bagels...UHHHHHH its just sooo much faster to order tham first.....especially when theres 15 ppl waiting behind you....

anyway i wouldnt say i LOVE my job....there lots of things id rather be doing....but i can tollerate it and i don't dead going to work at night..and thats more than some ppl can say....its not a bad place to work but thats just my opinion

I work in Aurora, Ont. There is a Timmy's across the street Wellington East. I work Sun., Mon., and Tues., every week. And every day at noon and 4pm there are at least two to three cars coming by with coffee orders of anywhere between six to 10 coffees each. You would think that after a month of this schedule that the Timmy's would know to expect us. Oh we get our coffees and at least 2 of the orders per week are always buggered up. Today for example Aug 8th/06 at 4pm I recieved my coffee Double Cream I request the coffee looked as if it were burnt and had a half a drop of milk. My coffee was not the only bad served all 6 coffee's recieved where discusting. I have taken many coffee's back with complaint. We have only 30 minute and 15 minute breaks of a 12 hour shift, so it is difficult to return all bad coffee's. Yes We keep going back why I don't know, I guess in hopes that 1 out of 8 times we go we might get good coffee. Like I said I have returned coffee before and know others that have too...why does this Franchise at this particular sight not wake up and smell the beans? Good coffee results in tips, bad coffee NOT!

There is a Timmy's over on Bayview that we venture over to at lunch and I haven't a complaint yet, but the 15 minute break does not alot the time for travel so we're stuck with Wellington st East....Please make good coffee Better!

Listen to me... I am a smart person, I am going to a primere university with an elite program with limited enrollment. I am not some slacker who doesn't know anything about life. I work hard at my job and I wish to pursue business as my career. I understand why they cut corners (the managers and tim hortons co.) I respect them for that. Nothing has taught me more about saving money than working there. but here is the truth...

DONT WORK THERE, NO MATTER HOW YOU FEEL IT'S A GOOD EXPERIENCE TO HAVE A JOB OR THAT TIM'S IS A GREAT PLACE TO WORK

Don't listen to the ads, I'm not crazy, I'm just a regular kid who is overworked, underpaid and tired of his job of one year. The first 6 months are euphoric (first job euphoria I am certain) but the next 6 months are total hell. PLEASE don't send your children to work there, please please plase. This may seem like some other goldbrick slacker but mark my words, your child will be saying them to you in 6-12 months. My parents won't let me quit because I need a job/money, so I'm working at the worst job on earth for another 18 days (final countdown) Then I'm out of the tenth circle of hell. I can't give all the reasons I don't enjoy it there (bad, early morning customers, inefficient corporation, bad policies to serving customers) the list would go on forever and someone would shoot back that as an employee I'm being paid to do a job. But it's too much, too much running, too much standing, too much yelling, too much anger, too many hours (nothing less than an 8 hour shift).

just save your children, I am too late, for I am scarred for life, but DONT PLEASE PLESAE PLLLLLLLLLEASE don't send your children there. We must send a message to Tim Horton's that just because it's cheaper to run ads and replace employees than fix problems isn't the way to treat people. If they can afford to run ads to recruit people, they can afford to treat them better (get rid of steeped tea or have more people staffed at times) but hey it's business. sooo as a business it has to learn if they treat staff like that, they will force out their best (me)

The full timer's love me cause i work like a dog, the part timers love me because i cover their slack and management loves me because I will do it all for peanuts. But because of their disregard I will be happy to spit on their job on august 28th. (so happy I'm just about to cry)

just a heads up I'm not the same "employee" as the one about 3 posts above, but then one straight above is mine

Employee #2

The standards must be low in this elite program that you are entering since it does not require correct spelling, puncuation or grammar.

What do you expect from a part-time, student job? Maybe you have management that is difficult to work for, and maybe you just think that the world owes you a living. The store that I work for has many students who started working here while in high school and return year after year during holidays and the summer. They like the work, and the people that they work for and with. Just as you do not want to be characterized as a slacker, why do you think that you can say that all Tim Hortons stores are terrible, and unfair, while they get rich off the backs of poor kids like you.

This is a free country and you could have looked for another job. As long as you take your employer's money, you owe him or her a decent day's work.

I would hazard a guess that everyone does not love you as much as you think. I'm sure that your bitterness comes through loud and clear.

how old do u have to be to work at tim hortons?

You have to be 15 to work at Tim Hortons.

Yeah.... I have been an employee of Tim Hortons and I was wondering... If you give them your SIN at least days before payday.... would you get your paycheck??

I am an employee at Tim Horton’s and yeah it sucks. Ill probably quit soon. But that’s not the point. The point is how all you people complain. If the service is that bad then don’t go. If you cant accept that some bacteria might be on the stirring spoon and that bothers you, don’t buy it. It’s simple. Yes sometimes our iced Capp machine isn’t working. I don’t really care. It’s your own fault you’re addicted. If that’s enough to make you "angry" then let me introduce you to something called self control. The staff are people too. We get frustrated, we get pissed off, and we can act like good little robots. Just remember we are judging you too.

alanna, 15 edmonton

in responce to employee, wheni started i gave them my sin number on thursday or friday , the pay period ended that saturday and my first pay was in the bank on monday

hope that helps

there MUST be other places you people can get your coffee like seriously if the service is that bad and the coffee is that grose then get your lazy asses outta bed 10 minn earlier and make your own damn coffee or go someware else,

we do the best we can but honeslty i pretend to be happy and cheerful at work but they don't pay e enough to actually give a fuck weather or not you like your coffe and what the fuck do you expect for 1.24??? a song and dance??

you know, a lot of the ppl are saying "everytime i go" blah blah blah....quit bitching and don't fo then

half the people posting here need to get a life and a coffee perker (or shit even the instant crap) and fuck off and leave the people alone that really are doing there best but have to put up with assholes day after day after day......

Why is it that everytime I place an order for a double double I get a coffee that tastes like regular.

Why can't all locations have the same customer service.

hi.i am currently employeed at a tim hortons store on vancouver island.i like my co workers, and enjoy working there, but what i dont like is all the bagged within the store. i have done every shift that the store has to offer, know every shift. I know other employees within the owners stores have been with them for nine years and still under $10 a hour ... that is not fair.. as for me , im still under $8.40. after two years.. starting wage $8 an hour..

could somebody answer this question. what is the proper wage suppose to be for starting.. if it is the owners wage and how can we get owners to increase wages without losing our jobs..

Hi I am an employee at tim hortons in brockville ontario on jefferson drive.I am upset at the treatment of employees by the crew leaders,they sit around doing nothing at all and order around the other staff like there thier personal slaves.There is a list of duties to be preformed every shift and the work is supposed to be distributed between all employees but its mostly the new workers and trainees that do everything then the work is marked on the papers as done by all.I have seen the supervisor cleaning tables and windows so why is it that the crew leaders just make others do all the hard work wile they just sit around then if a customer comes in they call the worker off her duties to come serve the customer. They only do that when manager & supervisor is not around. They get paid more but do nothing.I am afraid to complain because i feel i will loose my job if i speak up.

How old do you have to be to work at tim hortons?

Went to Tim Hortons drive through on many occassions. Almost everytime I go to Victoria Park near Sheppard location I always get the same lady and she always tells me that the new latte machine is cleaning itself and that I have to wait 15 min for a latte.

I can understand this happening once in a while but everytime I go, THAT REALLY PISSESS ME Off............I think they are too lazy to use the machine and some of your employees don't even know how to use it, I have to tell them how when I order my coffee............. Also some of the employees are rude. I spend sooooooooo much money at Tim Hortons and I feel as a customer that give Tim Hortons business and good business that something has to be done right away to compensate me and other people in the same situation.

Okay here I am again pissed off with Tim Horton's service. WHAT CUSTOMER SERVICE AND WHAT DOES CUSTOMER SERVICE MEAN TO THE MANAGER!!!

I went to the Tim Horton's location on Sheppard just before Victoria Park drive through. When I arrived I simply asked for a steeped tea and I was told that I have to wait 15 min for tea because they had to make a fresh pot.

SINCE WHEN DOES ANYONE HAVE TO WAIT FOR ANYTHING LONGER THAN 1 MIN UNLESS THERE IS A LINE UP AT A DRIVE THROUGH. IF I WAS THE OWNER OF A FRAN. I WOULD GO CRAZY KNOWING THAT ANY CUSTOMER HAD TO WAIT LONG AT A DRIVE THROUGH FOR ANYTHING.....

EVEN IF THE NIGHT WAS SLOW THERE SHOULD ALWAYS BE A FULL HOT POT OF STEEPED TEA READY FOR THE CUSTOMER........... IT'S LIKE SAYING SORRY YOU HAVE TO WAIT FOR A POT OF COFFEE TO BREW CAUSE WE RAN OUT OF IT. COME ON IS TIM HORTON'S LOSING THERE CUSTOMER SERVICE AWARD WINNING REPUTATION???????? WHAT IS GOING ON.... I WANT TO KNOW...... NOT ONLY DID THEY PISS ME OFF , BUT THE PERSON IN MY CAR WAS PISSED OFF TOO CAUSING US TO ARGUE BECAUSE MY FRIEND SAID WE SHOULD HAVE GONE SOME WHERE ELSE CAUSING ME A STRESSFUL NIGHT............. THANKS TO YOUR BAD CUSTOMER SERVICE!!!! SO WHAT ARE YOU GOING TO DO ABOUT IT, I WANT TO KNOW.

I am an employee at tim hortons in edmonton. I am not vary happy at my job that is why i can no longer tollerate hearing you people WINE AND WINE about your coffee. To the person above it only takes 5 min to brew a pot of tea BUTT if you are a nasty customer it can take 15 min!!! I STAND AT THAT DRIV THRU FOR 2-3 HOURS IN THE MORNING AND IN ALL THAT TIME I GET 1 OR 2 NICE, POLITE CUSTOMERS!!!! If you are soooo unhappy go somwhere else!!! I bake your doughnuts,bagles and muffins and at the same time serve the custemers AND am expected to clean as well. THERE ARE ONLY 2 OF US AND ALL THIS WORK HAS TO BE DONE BETWEEN 12AM and 4AM SO I'M SOOOOO SORRY IF YOU THINK ME UNPLEASENT IN THE MORNING BUT I'M A LITTLE STRESSED FROM SUCH COMMPLAINTS AS MY COFFEE ISN'T HOT ENOUGH!! OR HOW CAN YOU BE OUT OF COFFEE. No little fairy makes the coffee for for us and when some car in front of you orders 10 cups it is kind of hard to keep up. All i want you people to remember is we are some ones MOTHER, SISTER, WIFE, DAUGHTER, OR BROTHER, HUSBAND OR SON

WE DESERVE RESPECT IF WE WHERE NOT THERE TO SERVE YOU , YOU WOULD HAVE TO MAKE YOUR OWN COFFEE AT HOME!!!!!!!!!

I want to make a comment to "Sheila" from Jefferson Dr in brockville. I am a crew leader and i am not aware of crew leaders ordering around new staff and trainees to do stuff. We do our share of work as well as the other staff. We have alot more different chores like making sure all gets done. As well as soups, cashes ,change etc. If you are that concerned about crew leaders not doing their jobe then complain to management . You can use your open door policy...and no you will not loose your job....Trust me you have it alot easier than we do....Wearing a black hat is not always peachy and it took alot to earn it....take care

To all you complainers,

Sorry if the service from Tim’s is not up to your perfection. We may seem rude to you once in a while, but we receive crappy customers at least once in sixty minutes. If you have never worked at a Tim’s you have no right to complain. So, if your coffee lids are not always capped properly or if we accidentally forget to smile or speak kindly keep in mind that you’re the ones who place the frowns on our face.

I am a Tim hortons fan so much that i used to work there.

There's a bilboard that advertises for hire that states -Flexible hours-garunteed to fit your life style-health and dental- and a bunch of other garbage..Those poor students and mothers/parents who go to get a job and later find out (either before/during or after the interveiw) that the hours cant be garunteed, they can't or don't like to give a regular 8-4 or 9-5 shift. They don't hire people on for stand by shifts, so when/if someone calls in last minute they have someone there or who can get there to fill in (just common sense). They have to pay for their uniforms which dont fit properly (not all women have huge thighs/bottoms). They have to wait to get health and dental. They say they under stand hveing kids but they will fire you if you dare take aweek off because your kids are sick at home. They don't pay enough at all...I heard in B.C they are hiring for up to $20 an hour (can this be true? gezz i wonder why..because they need the employees..duh noone wants to work for minimume wage...it's not enough to live on anymore.). My issues was the shifts and being over worked because they couldn't hire any more people (or they thougt it unnessicary)...Please address this and maybe you'll have happier employee's which will bring in happy customers (right?, just common sense..).

I would just like to tell everyone to SHUT UP, Get a life........

Find something better to do with you time then complain about customers or employees.

Is this what our would has come to, for people NEVER to be happy about anything.

Was anyone ever taught the golden rule

"treat people the way you would want to be treated"

Everyone remember that when your bitchin' and complaining

We all have busy lives and nothing is ever perfect but, EVERYONE does not have to pay for anyone's bad day, Get over it and move on

lol i just find all this really funny. yes tim hortons is very interesting...the food is dirty man. i wish they would use gloves in the back. i wish they wouldnt smear the chocolate dip with their fingers

do they give health and dental benefits for part time workers?

I worked in Tim Hortons one month. Lots of workload, few stuf and many works supposed to be done properly in a limited time then try to smile and be kind to customer.

If you want to understand how a slave feel, apply to Tim Hortons. They Just want to put cash into their pockets,there is no time to drink water or free donuts or muffins.

They dont care about the lazy stuff, but if you complain about those lazy stuff, they fire you.

They throw away soups and the other lunch meals into the toilet, they are dirty, I didnt see anybody washing their hands.

New employee trained poorly, I try to learn how to work in drive through by myself, I mostly do cleaning, fillede stocks into fridges, collect garbage, carry trays, help to others however you are snikky and know how to show yourself a hardworker although you are not, it is good for you.

Finally I like to say that Tim Hortons is a company which doesnt care about employee but the money they put in their pocket

people are rude and snobby, try memorizing order after order, then try to make it and at the same time get the money from the customers and oh yea give a smile. we are under paid and over worked. most people who complain wouldnt last a day working at tim hortons. im trying to pay for my tuition, but thats nearly impossible as i get paid 7.25.....ive been working there for over a year.

when are we getting new uniforms like we were promised?

Hey there, ive been reading some of the really nasty things that people have been writing about Tim Hortons, and let me tell you, that isn't true for all locations, especially the location where i am at. Swift Current, SK. The owners and managers at these locations are GREAT! I have been working at Tim Hortons for 2 years now, and still working my way through gr. 11. Sure we may not get paid a whole heck of alot, but really, how do u expect to be paid 13$ an hour pouring coffee? I agree that we work our asses off but i mean really. At my location there is no such thing as 'split shifts' or 10 minute breaks as we get 15, and we DO get complimentary food on shift. We have also had winners from roll up there rim, and not once have we had a problem with them recieving they're prizes. Also....about the whole customer service thing about finding flies in coffee or what not.....i do know that it IS hard trying to keep bugs out in the summer due to all the sugar and drive thru windows and doors, but if you find a defect or somthing wrong with your product, staff is to replace it without any questions asked without a problem. Also....every Tim Hortons store should have customer Comment cards and a place to put them, if you dont like something about their service or anything, TELL THEM!, staff will be talked to immidiately! Anyways...it depends on the store location i think, because the one im at is nice to work for. :)

Could someone explain why 80% of the lids on the coffee's I buy (normally large size) never have opening tabs that stay clipped in place. You peel it open and fold it over but it rarely grips and you either have to try and pinch it to get it to grip the center of the lid or tear it off so its not poking into your nose everytime you try to take a sip. I realize that these things are thermoformed in the millions but a little better quality control from the supplier would help. Or a better design so the darn things stays open.

I'm also an employee for Tim Horton's. I'm the baker. I bake for two places in the morning and I only have one oven for the bagels, muffins, croissants etc, and one donut oven. Our place opens up at 6 AM, the other place opens up at 7 AM. The inspector wants everything to be out on the shelves by 7 am. It's impossible. They treat you like scum, it feels like you are in boot camp. They want everything just right. Don't they know we are only human. We are not robots. Tim Horton's is a very stressful place to work at. I'm looking for a new job. I won't recommend anybody to work for Tim Horton's.

man i so agree wid da buddy w'o wrote 'fore i. I worked at 5 different timmies all across canada and man do dey treat ya like scum. Im only 17. dey always made me go to work from 2-11pm and den i gots to git up da nex' mornin' ta work from 7-3. and dey knew i ad to walk 'ome and it took me 30 mins, so id git 'ome real late and 'ave ta git up right early da nex' mornin' ta 'ave time to walk. Den ye got owners....actually owners dat makes ya come in da mornin at 5am alone to ope da store, an' count da monies and do ot'er supervisor jobs and ye don' git payed more den min wadge. and den ders dis rule dat you cant switch shifts if its absolutly necessary and bouth parties agree....."you got ta give a 2 week notice"......and den they push ya so 'ard its rediculous......i 'ad ta git down on me 'ans and knees wid a budder kniife and scrape between the grout over da w'ole floor........i was at it fer an 'our and den dey tode me dat i missed a spot.....man........and ders more but i aint gonna git into it........its rediculous absolutly rediclous (i dont care if i cant spell so stop makin fun of me in yer minds).........one very upset newfie

I've been a manager for a few years now and I've learned a lot and still do. One of the most important things is how you treat your employees. Threat them with respect end they will show you respect end that reflects on costumer service . You also have to reward your staff for there hard work. We have a program that we give points to them when they give fast service at the drive-thru, work all there scheduled shifts, pick-up an extra shift.....,and they can exchange their points for diffrent merchandise. You have to make them feel like the're part of the team and trying not to forget to say Thank You. Another important thing are the customers. I've told my staff many times that the customer is always #1...no customer, no job. Thank you to all you loyal cusomers, you are the reason we still have a job.

I've been a manager for Tim Hortons for a few years now and I've learned a lot and still do. One of the most important things is how you treat your employees. Threat them with respect end they will show you respect end that reflects on costumer service . You also have to reward your staff for there hard work. We have a program that we give points to them when they give fast service at the drive-thru, work all there scheduled shifts, pick-up an extra shift.....,and they can exchange their points for diffrent merchandise. You have to make them feel like the're part of the team and trying not to forget to say Thank You. Another important thing are the customers. I've told my staff many times that the customer is always #1...no customer, no job. Thank you to all you loyal cusomers, you are the reason we still have a job.

The only good thing I find at timmies anymore is the coffee. Sorry we're out of steeped tea seems to be common Answer when you ask for one. What's the Story! Are the employee's to lazy (or poorly trained) to get off their ass and make a pot of Steeped Tea.? If you tell them that you'll wait for a fresh pot (Not always a good idea) they seem to be taken back by your answer and from there on you never know what you'll end up with in your cup of Steeped Tea. Don't bother to tell me this does not happen because I'd hate to call you a liar. While I'm on it (complaining) Why are you donuts not cooked all the way through anymore. The majority of the donuts I've ordered lately taste like raw dough inside.

i dont know if is the perfect place for this , but i would like to find out if students at 16 years can work in a tim hortons place , like a part time job , i heard some friends saying that this is posibble , but i am from Romania and i woul prefer an answer from someone who really knows!please if you can , sens me am email roxy_bc_05@yahoo.com with all the details . i live in windsor , ontario

thank you very much , roxane.marie

I live in the Hull Quebec area and my complaint is intended for the Tim Hortons on ST. Raymond. I pass through the drive through about 7 times a week and without exagerating,I may get 1 O.K. coffee.Here is my daily routine when ordering(Im not kidding)

:order a large triple/triple from drive through

:exit the drive through and park in the lot

:go in the store because there is never any sugar in my 3/3

:wait in line just for them to tell me they did put sugar in it

They put 3 more in and,still no sugar taste. WELL....here's the problem ,every time they make a coffee they don't stir it.EVERYTIME!. so...I ask this,Am I supposed to have a spoon with me in the car to stir my coffee with,because I don't. This can not be due to the incompatance of 1 or 2 employees, this has to be there rule,mayby to save time.this may save them a second or too but causes me 15-20 minuts of my day everyday. This time saving technique is a poor one and should not be aloud. Now I carry in my glove box,sugar spoon and cream when I can. Heck,I'm so well equiped I can allmost start a Tim Hortans out of my car! If I parked outside that tim's,I'd do well.

One more thing....... Do you want to know where Tim's get there coffee from?. They are not a coffee supplier,therefor they buy there coffee from one and here it is......the secret is out. It's "NABOB".(of course its tweaked a little but NABOB is the company they buy from.

GET THE WORD OUT!

to BOKI: its 1.79 for a small, 2.53 for a medium and 3,17 for a largee

I currently work at the timmies in Courtenay bc. I have been reading over the remarks that you have been leaving here and yes i do agree with some and not others,

No we don't do anything to our coffee, it comes in little pakages that we are not alowed to open untill just before we make the coffee,

You have to be 15 and have SIN number to work there.

at my store you start out at $8.30/hr for days and $8.80/hr at night.

our manger is pretty good. we don't have a drive thru at our location but our lobby is open 24/7, all weekend i have to deal with drunks, and ppl who get mad at me becuase i will not give them free stuff.

Yes it is a low paying job and i am getting watched by 15 diffrent cameras. Yes you have to deal with very very very grumpy ppl but you also get the nice ones and the regulars who somehow make it all better,

it doesn't matter what job you have you will always have the same problems,

Bitchy ppl.

bitchy managers

bitchy coworkers

not enough money

ppl who complain

ppl who are not happy with thier purches

ppl who want free things

newbies who are to slow and piss you off.

coworkers who will show you up

coworkers who will stab you in the back

99% of the time stupid clothes you have to wear (be it Mc or Timmies or a 3 peice suit)

I have kids and medical and dental is a must, i am doing this job for them.

I have read ppl complain about the coffee, well there has to be a reason why you keep comming back isn't there.

Yes it is a busness and we are there to make the owners money same as starbucks, the superstore, the gas station across town the Dr. that you go and see and the place you buy your tampons from.

It is all about the money and this is how they choose to get theirs

At the store i work at the coffee spoon is cleaned once a hour and the water is changed once the ice melts. our coffee is timmed and is thrown out after 20 mins, we clean the tables and the bathrooms, (don't get me started on the homless who miss), our baker does what he can with the product he is given, it come frozen if you don't like it then don't buy it, we take temps every two hours and i have thrown out so much food because it wasn't up to par or over or under cooked or not the right temp.

I work hard for my money, i work from 11 at night untill 7 in the moring, there is cleaning and baking, staging, and dealing with the customers, do you think that the bagles get in the basket alone?

I try as hard as i can, and when i have a customer yelling at me becuase i put two donuts into the same bag, right after i got yelled at by some drunk guy becuase i wouldn't give him oral pleasure in the kitchen and just beofre the jacked up crack hooker who is mad at me because the cab i called for her is just taking too long, ( becuase i contol the cab drivers did you know that) and just spent the last 4 hours cleaning out clogged up toliets, I am very very very sorry that i didn't stirr your coffee just right, and i am sorry that at 4 in the morining your bagle is a bit to hard for you, i am trying as hard as i can but with that yelling from the drunk girls in the corner and the constant wondering if that was an AIDS infected needle i had to pick up from the mens bathroom floor and got pricked with, and the line up out the door and only 2 ppl on, i some times get a little distracted,

Once again i am very sorry for not smiling bigger then i sould have,

for not saying have a great night a bit more happer, next time you come in hopefully i won't be so stressed out about being called a C*&T by that guy over there and i will be able to serve you better.

*just a quick note timmies girls deserve tips too

I'm going back to the whole "steeped" tea issue. If you like bagged tea then stick with that. I don't understand why people are so offended by the "steeped" tea concept.

As we sing on our shift..."MONEY! Watcha do for MONEY?!" As Crashkattie states above, it is just about money.

If you don't like it don't buy it. If it tastes like crap it is crap. Simple. Stupid is as stupid does.

DID ANYBODY TRY TO ENTER THAT FREE COFFEE FOR ONE YEAR WEBSITE

www.ipsosresearch.com/timhortons - - ITS IMPOSSIBLE TO LOCATE

THIS SITE - LAST TIME THROUGHT THE DRIVE THRU THEY GAVE ME A

SLIP OF PAPER WITH AN ACCESS CODE AND INFORMATION - WHAT A RIP OFF.

CAN'T GET ANYTHING BUT A CROCHETING GROUP IN BC -

I saw that ad as well. When I checked with my employer, he told me that it is in no way associated with Tim Hortons, and that they were in the process of having their name removed from the ads. Unfortunately, anyone who has one of these cards has no way to use them. Most coffee shops, including ours, do not take even credit cards, never mind a generic card like this one.

I to have attempted to access the www.ipsosresearch.com/timhortons and could not get to a legitimate website as described on the contest brochure. What a rip! Itotally enjoy the coffee and will still remain a tim's fan-but please have legitimate contests.

It's really unfortunate when a less than reputable company uses someone's name without permission, causing that person or company to become the "bad guy". The same company is now advertising Sears or Zellers cards as prizes, probably under the same fraudalant conditions. Please, please do not blame Tim Hortons because these cards are no good. This company should have to post just as many ads admitting their scam, but we know that this will not happen.

Denise

Please, please understand that Tim Hortons has nothing to do with this promotion. This company used Tim Hortons name without authorization, and unfortunately, many people participated, and are now stuck with this bogus card. The same company is now advertising Sears and Zellers cards on the ads, probably just as fake.

I get the crocheting site too -- that one and this one when I try to ipsosresearch addy. I was handed the card by a Timmie's employee so I figure it must legit. Will ask tomorrow. Anybody else ask at a store?

well that is werid becuae i work at Tim Hortons and i never even heard of thes before so i went to the site that you were all talking about and i had no proplem getting it.

It had passed though

I have worked at Tim Hortons for almost six months. I can definitely recommend, if you are in the job market, to seek employment elsewhere. It is a VERY stressful job, for a number of reasons, and the pay is, well,......the very MINIMUM amount they can pay you under the law. If you are under 18 this amount is even lower. When first employed you are promised "reviews" and "raises". They keep true to their word and within a year or so you could expect a raise of as much as .05 cents an hour. Be sure not to spend your new "wind-fall" all in one place. Tips from customers are very much appreciated to help offset our shamefully-low wages.

Not everything is terrible about the job. I enjoy working with most of the people I work with. And there are a lot of friendly customers, especially the regulars. I believe most of the problems experienced by Tim Hortons employees and customers alike, result from the "bare-bones" staffing policy. To "cut corners" and save a little extra cash, they make sure that there is only the very MINIMUM number of people working at any given time. This makes sure that everyone working at that time is run off their feet. I don't mean simply busy, I mean to the point of exhaustion. By the end of the shift, your feet ache, your back aches and your head is pounding, very often, from listening to a constant beeping in your ear. Many of the older ladies that I work with have trouble with arthritis and joint pain frequently. Sometimes we are so short-staffed to the point where you must hold your bladder until there is a little bit of a slow point in drive-thru, because you cannot be spared for those few moments. On top of all this there is also a LIST of activities which must be completed by the end of the shift. This LIST is not short, and next to impossible to complete if customer volume is a little higher than normal. Also, because they are always on the bare-minimum of staff, being ill really isn't an option. Being so rushed is what causes mistakes to be made by employees, which they frequently are, and is also why wait times are what they are. Being rushed constantly for eight hours straight with 2 15 minute breaks and no lunch also causes a lot of stress for employees which is why you see so many grumpy, sullen faces behind the counter. Not to excuse out-right rudeness. Scheduling one or two more people for certain shifts would go a long way to solving many of these problems and considering we are only being paid $8 to begin with, it wouldn't cost them very much. Our labour is cheap, and they demand so very much from it.

A lot of posts on this site are about hygiene at Tim Hortons. I believe most staff do their best to keep it as clean as they can. Unfortunately, many employees are simply not aware of how easily bacteria and viruses can spread and what they need to be doing to prevent contamination. When I started my job I received no training in this regard, I rely on my common sense and keep things as sterile as I can, but I know that not all of my co-workers have the same sense as me. More training definitely needs to be done in this area. Again with the constant short-staffing it is hard to maintain a clean working environment.

None of the food at Tim Hortons is fresh. It is pre-baked, frozen, shipped, re-baked and sold to you. The soups are packaged, dry and re-constituted. (like lipton soup-works) Our chili is concentrated in a pouch and has a shelf-life of 2 years. Nothing, or very few things, are actually mixed or MADE in our kitchen.

There is a lot of arguing on this site between employees and customers, but the real villians are the ones making a fat-load of cash from the both of us: franchise owners and greedy corporate executives.

Tim Hortons is about the bare MINIMUM

MINIMUM wage

MINIMUM training

MINIMUM staff

MINIMUM quality

MINIMUM customer service

MINIMUM freshness

all to get MAXIMUM profits.

That may be the way of Capitalism, but it short-changes both employees and customers alike.

Social Injustice. F*%K, you just nailed it on the head,

And the ppl who will be reading this, don't even just say"oh get another job" it just isn't that easy, when you have babbies at home and they need to eat, you take what you can get.

To the above two poss.

I have worked at Tim Hortons for more than 10 years. Our store is nothing like what you describe. Students start at min wage, but get a raise after three months. Everyone else starts above min wage. I make over $12.00/hour plus tips.

If your store follows the recommendations, you will be well trained. If you are not, it is the fault of your management, not Tim Hortons.

The only time we are understaffed is when someone calls in or quits without notice.

Yes it is busy and there is a lot to do, but you are not being paid to stand around and wait for the customers to come in. Learn to manage your time. When everyone does their job, there is no problem getting the work done.

You can choose to make the best of your situation, or the worst. A positive attitude will go a long way. We have many staff members who come to work because they enjoy it, and have been here more than 5 years.

Oh i am not doubting Timmies in whole it is the specific managment's respablity to train, as for wadges it depends on where you live, in bc it is min, in edmonton alberta starting is $21 an hour, depends on who are are working for,

same here our one baker has been here for 12 years and we all love him so much, no we are not getting paid to stand around doing nothing however it is hard when for 8 hours a day you have the black hats breathing down your neck "do something do something" sometimes you do need to just say still and take a breather, it is hard to run on only two 15 min breaks in a 8 hour shift. which is whyi choose to do nights, I do like my job. but like i said before there are good parts and bad parts.

and if everyone did there job then everythign would run like clock work, But this is the reall world, and things don't run like that in real life.

ppl are lazy and ppl fuck up and forget things, and when that happens then someone who has to do their job plus others, and as for the staffing shortage, we have that alot. ppl calling in sick or late, have you ever worked the night shift on a weekend. refer to my long essay about ngiht shift. and just wanting to go home at 7am after having a night like adressed above only to have your 6am person call in sick, then have your 630 person just not show up.

then have both of your 7's not come in either.

No boss wants to pay over time. it is expensive and i relazie that, but hell what are you supose to do just leave and have one on run the store,

we had one girl do a back to back shift. 14 hours she was there working, her feet hurt, she didn't get to say good night to her kids, i have pulled a few doubles in my time and i have only been there for 7 months.

we do it. we stay and we work our asses off. not only doing our cleaning and baking and cooking of items but the 6,630 and both 7's job as well,

not all employees are like this, but that is what happens when you hire 15,16,17,18 year olds who are doing this job for beer money,

me i have rent, car payment, babysitters, phone, internet, cell phone, hydro, cable, gas, insurance, food and toilet paper to pay for, beer what the hell is that, going out on the weekend, what the hell is that,

I have learnd to budget my money that i get from timmies, i have learnt to deal with managment breathing down my neck, i have learnt to deal with ppl not doing thier job, i have learnt that being called a fucking slut becuae i didn't do his coffee just right, i have leart that just because my shift is over it doesn't mean i get to go home. i have learnt that just becasue i am supose to get two 15 min breaks i don't always get them. if you are short handed, you can't leave becuase "CUSTOMERS ALWAYS COME FIRST"

i agree with this to a point, yes i understand without the customer you don't have a job. i do i really do understand this i am 30 years old. i am not stupid.

that is just my two cents.

I think since Tim Horton's is a franchise it's hard to compare quality, some franchisee owner's will treat there employees and have good working conditions and pay, while other will cut out everything they can to make an extra buck.

I've worked at two different Tim Hortons locations, and I can tell you that the complaints that employees have are pretty much universal. I can also say that a lot of the customers who complain on here are total assholes. Regarding complaints about speed of service. . . next time you're waiting in line (this won't work if you come to drive-thru) just look at the girl/guy behind the counter busting their ass for the people in front of you and ask yourself "can they really go any faster". . . after you've come up with that inevitable "no", remind yourself that when you leave with your coffee, enjoy it, and go about your day, they're going to be busting their asses just like that pretty much nonstop for the next eight hours. I read somewhere up above that Tim's employees should "get off their asses" to make fresh steeped tea so that they don't run out. Now when have you EVER seen a Tim Horton's employee sitting on their ass? I work there, and while there are customers in the store I've never seen it happen. No, but I've seen pregnant women and senior citizens busting those asses to get you your coffee for $8 an hour. There seems to be a prevalent conception that because we work at Tim Horton's we must be lazy or stupid. It seems that this notion is so powerful it can override what you're actually seeing with your eyes. Tim Hortons employees are easily the hardest working individuals I've ever met, and I've worked some ridiculous jobs.

And one last thing, if it's great service you're after, it wouldn't kill you to tip a little when you do get it. The job's hard, the pay's a joke, and let's be honest, a quarter isn't really going to deflate your socio-economic status. By buying your coffee at Tim Horton's you're telling them that you have no problem with virtual slave labour, the least you can do is chip in a little to make it right.

I am the spouse of a former Timmy's supervisor. Two actually as my daughter is still a student super. Fact of the matter is, it is not ever the employees fault for crappy service. It is management, or lack of, and owner directed policies. Get them in and get them out is the policy. Period. IF there is something wrong that employees need to complain about? That open door policy Timmys brags about, gets the employee penalized and released. That is how it works at ALL Timmys. I know. My spouse just filed a complaint and was released. The owner told my spouse that it was because I went in and made a scene. I never set foot in the place. The owner was lying, as usual, that is how owners are trained by Timmys. Lie, and never ever give a crap about workers or customers. Just sell. Oh and since my spouse was let go, the owners policy is the spouse is also banned from the building, meaning me.

Timmysspouse

There is definitely more to this story than your version. As a manager, I know that good, experienced staff members are valuable, and we do not let them go without very good reasons. If her attitude has become as bad as yours, you may not need to look any further than that.

Iam a first timer visiting this site, and it all seems a little crazy, I am a supervisor at a Tim Horton's and sitting here, listening to all these comments kind of makes my head spin. First off, to the customers, if you had a bad experience with a Timmy's you should call the store and talk to the managers or supervisor about this so it can be dealt with and looked into. Sitting here, complaining to people on here is not going to solve anything. I know for a fact, that if one of my emoployees was ever rude to a customer, or our product was not fresh, heads would roll. Second off, Tim Horton's has very strict policys to follow. This is maintained by always fresh reports. Basically if you store is not up to par, if your product is not always fresh, and even if your coffee is caught being one minute old, you store is given a failing mark. And we all know what happens to stores that fail tests. If you are complaining about the length of time it took for you to be served, then you should realize that Tim Horton's on average serves somewhere around a 100 cars in drive-thru AN HOUR. Do the math there. I know that at my location cars are being pushed out in the morning on average, every 20 seconds. And in the afternoon, 30 seconds. So maybe you had to wait once, but think of how many times you have actually flew through. And if you're at the front counter and the line is not moving, then please, complain! Let some one know! Customers are always a first priority and if any one could help to make your experience more enjoyable, I'm sure they would. Of course there are going to be times when things aren't running as smoothly as we all wish, but sometimes things go wrong. People call in sick and no one can replace them, maybe some one is new, you never know. Just be patient is all we ever ask. And if you have a thermos and you feel you should get more than one cup then too bad for you. Those are the rules and if that's a problem with you the please take that up with the franchise. Not the poor girl who has no idea why you can't have an extra one, standing in the front counter. It's not like she makes the rules.

Ok, and if you work at a Tim Horton's and you sit here and bash on it. Then you should obviously go find another job. Enough said, it's that easy. As long as you have the right ambition and motivation. And the right attitude will help too.

well let me see . Where to begin Tim Hortons in Sackville NB. Well the service at this store is gone to the damn dogs . They are rude and very very slow and 80 yr old moves faster then some of the staff in the store . i can very seldom goe there and actually leave with the right order . And be it my coffee usually is cold and for the most part you have to sit in the drive - thru for a good 20 minutes . Thats on a good day .I have never seen service so bad . The manager there certainly could use some managing assistance i believe . At one point she had a decent bunch and it was a good experience going there but they all got smart and quit cause it was so bad to work there .

hi there!

Tim Hortons produces a disgusting amount of waste in our cities. Needless to say I am very displeased with this franchise. I find it appauling that they do not promote environmentally friendly behavior. For example, I see Tim Hortons coffee cups everywhere : on the ground, streets, plublic telephone cabins, garbages, bus stops, buses... Why is it so hard to recycle these cups? How come there are no facilities in Quebec that can recycle those cups? Last year, 22 % of waste in Nova Scotia was produced by Tim Hortons cups. Its just gross. I think they should offer a 5 cent rebate on ur next purchase when u bring back a coffe paper cup from the store just like they do with mugs from home.And those paper cups should be sent to facilities that can recycle those cups. They should also promote this 5 cent return campaign (for the mugs)because nobody knows about it really. Being one of the biggest franchises in Canada, they should do something to encourage people to take care of the environment.

any other suggestions?

I must be very lucky because at the Tim Hortons I work at, we are always adequately staffed...even if some people call in sick, we are never at a point where we need to hold our bladders because of customer volume.

I'm also surprised that many Tim Hortons do not provide lunch/dinner with a paid 30 min break. The nicer supervisors will even let you smoke, provided that you don't go out when there's a lot of customers...I'm curious as to which Tim Hortons you work at?

I've never read so many comments that seemed so childish. Just because you had a bad day going to Tim Hortons doesn't mean you should stop going there because you didn't get service with a smile. The workers get paid minium wage and owe the customer nothing more than their product. If you buy a coffee and pay for it thats all you get.

Just because you didn't have a great day doesn't means you should black list Tim Hortons, if you're that weak in the mind to let another person ruin your outlook on a store I suggest you consider the real problem being yourself not some girl getting $7.00/h to give you coffee with a big smile and a nice ass lick.

I work at Tim Hortons and I've seen so many shitty people come in and bitch about workers. I've had to bite my tung more than once, and to be honest we don't get paid enough to debate rules with you guys and could careless if you didn't get a roll up the rim cup or if we have lack of muffins left. That's not our job, thats up to management.

Tim Hortons doesn't produces a disgusting amount of waste, people do. If some guy buys a loaf of bread and leaves the rapper on the road is that Sobey's fault? If you buy a Coke Pop and dump the can on the ground whos fault is that?

I've never ever seen this amount of bitching people in my life. Half of you expect them to wash your shoes in order to come back and buy more coffee. I suggest you take your attitude to another coffee shop because you will find assholes and bad service everywhere. Good luck in this place call EARTH, gotta love how people expect kindness and perfection when they don't give it back.

I agree somewhat with the last post. A customer deserves to be treated fairly in an ideal world. The last time I checked though we do not live in an ideal world. We live in a world where the three richest people in the world have more money then the poorest 30 nations. Why is there enough food in the world to feed everyone but yet many die of hunger. It is because of peoples attitude ME FIRST is all you hear these days. It is sad that the color of a persons skin or their background or WHERE THEYT WORK automatically makes them INFERIOR. you know you are all guilty of it looking down on that crazy person whos homelesss in your town..and what do you say in your minds, Get a job! Well theres no way to please you is there because once that person is off the street and have a job you still complain because thier service is not perfect.. A job is a job whether you have a trade or not. So dont walk into tim hortons with the attitude that you are a educated success and these slaves must help u fill your caffein addiction. They are people like you and smileing and being friendly spreads, so whether a worker at tim hortons or a long time customer you each have your role, each cant be filled without the other.

I agree with Dani and with Chris because yes people do dump the garbage on the side of the road but also they are making false statements. Not all of the recycling plants recycle the cups because there is a coding on the cup that makes it very difficult to recycle in standard recycling plants. Tim Hortons does not promote or encourage environmentally friendly behavior unlike Starbucks that has receved many awards for its efforts to prioritize the environment.

How old do I have ot be to work at Tim Hortons. I am 13 turning 14 next month. My friend works at Tim Hortons and she is 14

Who Rolled up my rim????

Has anyone ever got a cup filled with coffee drank it then discovered someone in the store has already rolled up the rim? I mean stuck there dirty fingers in the cup or perhaps used the teeth to check for a winner. Lots of that going on out there in the eastern ontario franchises.

im just a normal employee at timmys. we work our asses off trying sometimes we get a bit snappy and if we dont say thankyou at drivethrough OH WELL we try usually it doesnt mean where disrespecting you it means where stressed over worked and under paid we get timed on the drivethrough if we dont make youre order in an average on under twentysomething seconds head office comes in and inspects us it sucks!!we try (tleast at mine) please stop being so hard on us and wen in the drive through TURN OFF THE DESAL ENGINE WE CANT EFFIN HEAR YOU count oout youre chanange b4 u hit tht window cuz as soon as you do where on a timer we and remember if the persons slow they may be new go easy on the. some people are soo cheap they will sit a tteh window cuz u forgot to give tehm their penny back OH NO A PENNY today i got shouted at because we are out of rool up the rim cups in medium. well what do u want me to do about it put it in a large cup? sri cant IL GET FIRED BY MY STIFF BOSS BREATHING DOWN MI NECK today she told me the exact amount of times i scratched my nose and forgot to wash my hands...yes my fault but still SHE WASNT IN THE STORE how the hell does she know? you cant relax you stand there for 8 hours a day trying to be perfect PLEASE just give us a break we try really really hard for our crap checks

My two cents on the whole Tim Horton's deal. I understand the workers are underpaid. I also know the hours some work are unfair. I know you have to deal with ignorant and down right rude customers. We all just say if you don't like your job then quit. I also know for some people that is not an option. I do have sympathy for the Tim Horton's employee. I have always been decent when I order and always say thank you when I leave the drive thru...My only little issue is please stir my tea or coffee. I have mentioned it too many times to even count and still drive away pretty well knowing it hasn't even been stirred. I don't get it. It may not really be a big deal to some but when you pay the kinda money you do for one of their coffee or tea's a little effort would be nice.

What is with Tim Horton's discontinuing the Garden Vegetable Sandwich? In my opinion it was the best sandwich there, not to mention the fact that you can't get a sandwich like that anywhere else.

Ashleigh

You can still order the garden vegetable sandwich. It was removed from the menuboard in order to simplify things, but we still have the ingredients to make one, so just ask.

TH periodically drops the lowest selling items from the menuboards.

Hey, Im a grade seven studant and i am doing Tim Hortan(s) for my historica fair project. I was wondering when did the slogan come into play? ( Always fresh at tim hortons ) and who came up with it. If you have any good info about Tim horton(s) It would be greatly apprieciated.

TH Employee,

I did ask if they were still making them but was told they were discontinued. Maybe it was that particular store. Thanks for the reply.

To Everyone in Calgary,

First let me start by saying that I have been working for Tim Hortons stores across Canada for approximately 10 years and have essentially built a career with them then today on my second day back to work at the store on 16th Ave and Uxbridge Dr. the store owner "Mark" called me to the office and asked me if I would mind telling him how I had earned approximately $13 in tips, I replied I don't know perhaps its because I serve my customers with a courteous smile and always repeat their orders and speak in french to my french speaking customers etc... he then said that some girls were lucky to earn $4 in a day in tips and I had $13 so he told me he would put me on sandwich bar until he deemed fit and that "he didnt want me anywhere around his money" Well if I'm not mistaken this sounds to me like he was implying that I was stealing from the till does it not? When I started working for this store in Oct/06 I was told all the girls kept their own tips so I cant see how I was wrong in doing so plus when I brought this fact up to him he did not correct me or tell me things went a different way now. I must say I felt very mistreated and upset at the fact that someone at this store went into my tip cup and counted my tips without my permission so is this not an invasion of my privacy? And if so was I wrong in telling them to shove it?

On Monday I went threw the drive-thru at the Tim Horton's on Regent Ave in Winnipeg, MB. I ordered a large English Toffee as I usally do about two or three times a day. I handed the girl a $10.00 bill (which she took without out even saying a word to me, which is happening more and more lately). She then handed me $3.22 change. I told her she still owed me $5.00 change. She looked at me and said "Just a minute". Another employee came to the window and said to me "My manager says that you have two options, 1)you can go park somewhere while she takes about 15 minutes to review the security tape or 2) I could leave leave my name and phone number and if she feels that they owe me $5.00 they will call me to come pick it up."

WHAT IS THAT!!!!!!!!!!!!!!!

Unhappy with this answer I asked to speak to the manager.

She came to the window with an attitude. Snarked at me that they get ripped off alot. I am sorry that this happens BUT what right do they have to treat people that are honest this way. They were accusing me of trying to rip them off and treating me very baddly for a mistake that they had made.

So unhappily I opted to wait for her to review the tape because I was not leaving without the change that I was owed.

The manager after a while came walking out with a $5.00 dollar bill in hand. Handed it to me and gave a snarky sorry. To which I replyed "That's it, an insincer sorry". She then raised her voice at me and said "Well what would you like me to do, we have cars running through hear all the time trying to rip us off."

My reply was "Well you wont be running me through here any more."

So this is what I would like her to do. First train your staff how to properly handle cash transactions. Second train your staff to communicate with your customers, not just take money without a word to them "hi" would even work at the very least and then work up to a "thank-you", maybe. Third take a customer service course herself.

i am getting tired of the people at tim hortons in st catharines at lincoin mall shopping centre we go to this tim hortons 4-5 times a day and i might get the right coffee i want 1 time i spend all this money every day and 1 out 4 coffees might be made right this is bull i call and talk to manger there and he said no i am wrong and i should not have to tell him it is wrong and he get mad at me and is kind of yelling at me u keep putting up the price of every thing and i spend so much money there that this is not right and now a days money does not grow on trees so i would like to know what u think i should to answer this problem i lose a lot of money this way thank sharrie jones

I am a jr reporter in Ontario and i came acrossed this website looking for addresses for Ontario/Canada Tim Hortons, and I have a review sheet in front of me with statistics Tim Hortons recived 7.2 million dollars in the year 2006 for their one day "camp day" program where Tim Horton's owners give every penny of coffee sales to the Tim Horton's Childrens Foudation, just a little note on how much they make and day and still pay next- to- nothing wages.

I am a Timmys drive thru regular and have been for years.

I have worked as a server for many years and so Yes I know what dealing with the public is like especially when talking morning coffee.

That said I am really concidering boycotting and making my own coffee.

Lately ( past year or so )at both the Campbell River BC stores the orders are wrong ei sugar when not orderers , the cups leak ...A LOT again not staff fault but my cup holder fills up and I get very annoyed. . the coffe sometimes is spilt down the side of the cup as the lids are hardly ever put on tight.

The night shifts have been cancelled several times as there is not enough staff to keep them open and I assume they get the staff trained and then they leave for greener pastures and I dont blame them . Night shifts makes maybe 9.00 an hour and dayshift is min wage . Theydeserve more and the companys make enough to pay more to keep there good employees.

Hats off to the the workers ... most of them anyways you are always running your butts of and I see this. I still would like to recieve what I paid for and would like the coffee to stay in my cup.

Also why do you not have the coffee sleaves?

Would they mnot becheaper than double cupping and a lot less waste?

Ok Ivefinished my rant but I am still concidering no more Timmys. that would save me at least 7.00 /day . Can you afford to lose`too many customers . You arent the gas bar and we have other options to fill up

I was extremely disappointed this a.m. when I went through the drive thru at Kennedy and Steeles (Biscayne drive in Brampton) ordered two cheese tea biscuits only to get to my destination and one of them was stale.....it feel apart in as million pieces when I cut it....could have built a house with it - it was that hard. ALWAYS FRESH AT TIM HORTONS? not at this store....and not the first time this has happened here. Go back? who has time...that's why we use the drive thru. This biscuit should have been removed yesterday and fresh ones ONLY served. I doubt they would serve it inside the store but the drive-thru...we are at their mercy. Doesn't give Tim Hortons a good name. I won't stop buying Tim Hortons but this should be addressed. Is the owner trying to save money and are they inspected often?

I have worked at a tim hortons in Saskatoon for eight and a half months. I am currently working there, but feel that they are trying to force me to quit. Approximately, 3 weeks to a month ago I informed the managers at my store that, although I am currently dishwasher/dining room, I would like to go back to working behind the front counter again (as I did the first month to month and a half ) I worked there. I found out from a fellow employee one day, before my shift started that one of the managers and one of the supervisors were laughing at me behind my back. I complained about the supervisor and manager in question and they have made work a living hell for me ever since.

I want all tim hortons customers and employees to know that even though they SAY they follow procedures and rules and regulations, THEY DO NOT AND ARE NOT THE UPSTANDING COMPANY THAT THEY CLAIM TO BE. Look past the training videos and scholarship programs, it's ALL bogus. I work for a meager $8.10 an hour and am a VERY hard worker. The next time u sit in a tim hortons watch what is going on behing the counter. Imagine working there and having supervisors laugh behind your back when you are trying to make a better life as a single parent for you and your children! By the way, you should hear what they are saying about you when you get your order after waiting at least half an hour in line and DARE to have a bit of attitude! How dare you complain! I needed to let someone know and vent as I am soooo frustrated and cannot quit because I have children to feed and house!! Please be patient with the employee who apologizes profusely for having a hard time with the till, as he probably was just thrown on the till and then was hollered at by a supervisor for taking so long to get through the lineup. I eneded up walking out lastnight 2 hours into my eight hour shift after being yelled at by the supervisor in question in front of fellow employees. Which by the way, is against company policy. The company procedure is to take the employee aside and talk to them. I am definitely not the type to walk out but she got very close and threatening while yelling. I felt the best thing to do was to leave until I could reach a manager the next morning. I did so and they defended her. It is simply my word against hers. There was another supervisor behind me and cameras all over the place but still they all stand behind her. I am not a quitter, but tim hortons could easily change that in the future. Just so you know, not capitalizing the name tim hortons was done intentionally. Mr. Horton would surely roll over in his grave if he now how his name was attached to this poor excuse of a company! Thanx for letting me vent!

A frustrated fellow coffee lover,

Melissa

I am here once again voicing my opinion on this whole tim hortons thing.

Yes i am a timmies girl, infact i am a timmies night girl 11pm till 7am and i love my shift. however it does get very stressfull, I have grown a very thick new skin, and an amazing back bone which i have used again and again, and i was very happy that the boys in blue showed the other night when i needed them to come. Thanks.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

We try, I try very hard to make your coffee right, i myself am a coffee drinker, and when i don't get my coffee just right it doesn't make me very happy either, but becuase i am on the other side of the counter i know how hard it is.

As for the sugar being wrong in your coffee it not only be the falut of the coffee girl who just doesn't care or she missunderstood you. some of my regulars it took me a while to understnad what the hell they were saying,

also do you know how the sugar and cream come out of the machine it is not like at home you add by pouring or by spooon full, it is in a machine and if it is not colaberated just right it does make it off,

The staleness of our product, let me explane somethig to you

Our baker, well one of them just got introuble for this.

Read very carefully i am not writing it wrong this is what she got in troube for.

Not having enough to thorw out.

yes you heard me right she got introuble becuse there is tooo little waste. it took me a while to get this into my head.

there is a % of what need to be thrown out at the end of the day, and when there is too few yes too few product to go in the garbage, the bakers get in trouble.

Can you belive it.

sorry you are not making enough, there is NOT enough stuff going in the garbage.

also for the stalle nes of your product is it a 25 hour store like ours is. we have a time line that we have to follow it is a must like washing our hands you just have to do it. ( god i hope everyone washes their hands i do like a million times a day). we are not alowed to bring out the new product untill a certain time, each product has a time bagles are 8 hours cookies are 12 horus bread is 8 hours etc. if you got it just at the end then sorry yes i can be stale, however we do toss the old ones or that is what we take home to feed our familys with.

I don't feed my kids day old donuts but i don't need to by bread after 8 hours a bun is still good. i bring it home, after 8 hours a bagle is still good and i bring that home.

after 8 hours a muffin is still good and i bring them home too.

this job sometimes sucks A@@ but we do it.

we put on the big smile,

bad things happen to timmies girls too.

we have family memembers that die, animals that die, bosses that yell at us. stress from work and home.

last weekend while i was working one of my animals died. i stayed and smiled and worked on.

This weekend while i was working my friends house was on fire.

I stayed and i smiled and poured you your coffee.

why is it that you as a customer can be as nasty and bitchy as you want, my husband left me. so i am going to take it out on the local timmies girl, but us behind the counter our husbands leave us too.

our kids are sick too.

we lose our babies to war too.

we are ppl in really bad made uniforms that are very uncomforable to wear.

We are ppl who's heart breaks, who's familys and children and friends go threw the same things that you do, we smile and go on and listen to you yell at us becuase we made your coffee wrong,

were are real people were are not robots, i don't understand why ppl don't understand that.

we are doing our jobs as best as we can with the training that we are given, for one day i would love to switch jobs with you,

you can see my pain and i can see yours.

or maybe it is a money thing with most ppl.

oohhh see that timmies girl right there. eventhough she is busting her A@@ for 9.20 an hour we can treat her like shit becuase we are piolets and we make wayyy more money.

Another thing i don't understand, why do ppl treat ppl who touch there food like shit.

WE TOUCH YOUR FOOD.!!!!!!!!!!!!!!!!!

why don't ppl remember that.

I am just wondering, if you go to the dentist do you get mad and call him/her names when you have a cavity, is it their fautl?

If you go shopping for food, and the price of milk is up do you yell at the cashier for it.

Your car is dirty Do you Call 911 and yell at the Police, no why

it is not the dentist falut that you don't brush your teeth, it is not the cashiers fault that the price of milk went up and it is not the police responibility to make sure your car is clean.

We have a job to do.

we clean the place.

we pour the coffee.

we make your food.

we do what our bosses tell us to do.

about 75% of my customers treat me like a pile of shit.

I would love to find out where they work and fucking freak out on them. the other 25% of my customers that i LOVE have to deal with assholes like you who come and expect us to be perfect.

I would love to come and live in your world, where you are the only customer. where the coffee shop that you go to never ever messes up your coffee.

where your job is so perfect that ever single one of your customers or clients are happy and perfect..

Maybe you just like comming to our little hell whole so that when you go back to your perfect life it is just that much more special for you.

It must be nice having a perfect life where if your coffee is made wrong you must go and boycote a coffee house.

I have children. they need to eat too.

they need school suplies

they need clothes

they need to go to the doctors.

i try as hard as i can, i need my job, i am doing the best i can with what i am given.

I started FT at Timmies just a few short months ago in hopes of getting benefits. Being a single Mom it was easy to get hired. I have never been let go from any job in my life until now. The Manager demeaned me in front of other employees and customers constantly. My business was discussed with other employees after I obtained another job to make ends meet and the Mgr made it clear they would not work around those hrs. but never told me as I heard from another girl. If I made a mistake with anything she certainly made it known but she made many errors also but no one would say anything to her. Her favorite employees could make mistakes and nothing ever said. I was 4 days short of my 90 days and got the "call" they were not keeping me on. There were too many secondary jobs to do during the day and not enough staff to do counter and drive through. Noon on a holiday weekend requires more than 2 girls while she sits in her office and refuses to answer requests for change for registers. When she does, makes it sound like it is my fault. She was overheard telling another girl she could start on such a date and I saw the smile on her face on that call. Could be a friend but not certain and she wanted the newbies gone. I know I was wasting my talent there but it was fast money for a time and complaining about anything was a dead end. You either live with it or they get rid of you, it's that simple. It's a real shame she will treat other good people in a demeaning way and get away with it. I did try to have a smile for every customer considering my treatment and was complimented by customers on my warm inviting smile when they came in. I ran my butt off serving them to the best of my ability, carried food/drinks for the eldery and disabled to tables and people in line understood the minute extra wait. I can say I always tried to go the extra mile but Management never saw that, just the mistakes. Customer service has changed over the years for the almighty dollar. It is a sad thing.

To Recent X Employee.

I agree with you, however i have managed to say on well past my 90 days and i do have my benifits,

I am very sorry to hear what happend to you.

I myslef do go the extra mile and take food to the tables for the elderly expected mothers, old, etc,

And it is true that managment doesn't see the extra mile that we do.

There has been times where i have done things i not normaly do. to help out, or stay an extra few hours because the next shift was short handed, and it breaks my heart that no one noticed, or notices, Thank you, i wanted to say thank you for the things that you have done.

I bet no one from timmies has said that.

On behalf of the timmies employees who don't get a Thank you,

I am saying Thank you for going the extra mile, we do apreciate it even if managment doesnt'

To everyone who complains they are only making $8/hour - get real! You are pouring coffee: this job does not require higher education!

Try paying $50,000 for a university education and your starting wage is $18 - we make $10 more an hour than you, explain that to me! If you want a better paying job you have to work for it and slinging coffee isn't exactly work in my opinion.

I also love the fact that the majority of the people on here making comments are all negative: people comment just to say negative things.

They think the world is injustice and they should get something for free, well guess what, nothing is for free. As if you don't have anything better to do than to write to head office complaining your coffee tab doesn't stick - they don't care!

As for litter - TH does have a recycling program in place. Litter is caused by LAZY *** ppl who can't be bothered to throw their cup in the garbage can 3 ft away from them. EXPLAIN TO ME HOW THAT IS TH FAULT???!!!!

The cups are actually recyclable in certain cities. It is up to the CITY NOT TH where they can recycle cups.

Although I agree with some of your comments regarding the negative posts, I must take issue with your statement that "slinging coffee" isn't work.

There may be many reasons why a person works at Tim Hortons, or any food establishment, but do not assume that this is not hard work. You may think of it as just pouring coffee, but take the time to watch some time. These people are on their feet 8 hours a day, serving customers, preparing food, cleaning, doing dishes, stocking and refilling the supplies, many times at an extremely quick pace. They are up and down ladders, bending and stretching, and lifting heavy items.

Not everyone can or wants to go to college or university. They do not deserve to be belittled because of it.

Ok first of all. I happen to have Two college diplomas hanging on my wall. I also have the $50,000 education that you have. well i am sorry that ppl like me sling your coffee,

I am sorry that you only make a few dollars more then i do. (btw i make a bit more then 8 buck an hour).

For one, the jobs that i can have don't give me medical and dental like TH does.

and second if there wasn't any coffee slingers there for ppl to yell at. then you would go with out coffee.

you think my job is easy. try having a night like i did last night, and lets see who is the lazy person.

Why don't you just make your own fucking coffee then!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Hey Crash you should come work for me, we'd have a blast.So glad you told that jerk off.lol

Hey Lorraine, if you treat me good, treat your employees good. and want to pay me more then i am getting now. I'd love to.

One thing I would like to say is that where I work, the Tim Hortons in Arnprior (the larger, newly renovated store), I have a blast. Everyone needs are considered closely, the Open Door Policy actually WORKS, and when we have a serious issue, or District Manager does something about it.

And about the "slinging coffee" comment. It's so true what Crashkattie said.

Just because it only appears as "just making coffee", it's so much more then that.

Especially on drive-thru. When you have to get customers orders taken, prepared, and served in under 45 seconds, while ensuring everything is correct, it can be stressful. I'm coffee maker for drive thru, and it's insane. You're making coffees as fast as you can, making sure to stir them, label the lids, making sure you're constantly brewing coffee, making sure you're stocked up in everything...along with many other things. It can get fairly hard. Luckily, I work with an amazing group of people who are more than happy to help out.

But working at Tim Hortons is more then just "making coffee". So, when the next person says that, I going to imagine they work at an office. So, when you sign that paper, and just sit in your chair for 6 or 7 hours after, tapping your pen on your desk, you tell me what hard work really is.

It's people like you I hate serving. The ones who have no respect for the people who are just trying to make you happy. In the morning, afternoon, and evening. By making sure everything is right just for you.

So we screw up. We may be Tim Hortons. But we're also human. Keep that in mind. I'm sorry that I might accidentally hand you a large double double coffee, rather then the large steeped tea you ordered. Just let me know, I'll say I'm really sorry about the mistake, and then whip you up what it was you ordered asap. People make mistakes.

It's just that people like you need to learn how to forgive.

Current Employee,

I so wish ppl would learn how to forgive.

I also wish that ppl would also learn the term "we have the right to refuse service".

Hi I am retired Canadian government worker. This is a comment to the guy who belittled every employee who works in the TH stores across North America. First of all I am a university graduate I held a very good position with the Government of Canada and I have seen the bulk of lazy-ass workers who are overpaid useless complaining babies. You sir are one of these over paid babies. This country was built on and is sustained by the blue collared working class immigrants who probably have 3 times more education than you but unfortunately cannot practice their trade in Canada since their education is non transferable. You have been so shallow as to make yourself the victim since you spent a few dollars in a university and only make $18 per hour. I wish I knew what you do for a living because if you were smart you would not belittle others only because they make less money than you and they work in a different discipline than you. I think you should reconsider your attitude towards your fellow citizens and thank them for helping in keeping this country great and from keeping this country from economic turmoil. These people are the backbone to our successful country and without them you would not have a university to go to and a $18 dollar an hour job to go to.

I would like to say thank-you to all Tim Hortons workers who have brought me my coffee every morning for many years.

This is to Retired Gov. Worker.

Thank you. Thank you so much. because of ppl like you our world is better and ppl have respect.

Thank you for your respect. If you lived in my town i would make sure that you never have to go without your morning coffee again.

well, I am applying soon for a job at Tim Hortons in courtenay, i'm 16, i don't smoke or buy a bunch of beer, I am a hard worker and I need money to buy a car so I can simply get out of the house without being guilted in some way shape or form, sooo just so those of you who commented about young workers being hired, not all teenagers are drunken gong shows who talk about make-up, boys, and shopping, or on the other end of the spectrum talk about beaking it out on video games all day. enjoy your lives! I think I will tip at Timmy's from now on...

Applyngsoon,

I also work at a timmies in Courtenay I hope you get the job and remember it is not all bad all the time. just remmeber not to take everything that is said to you personaly, it can be hard. i am 30 years old and i had a customer be soo mean to me the otherday that i cried, i went in the back break room and cried like a little sissy school girl for 15 min because of what this guy said to me.

If you get the job, please show up, we are depending on you, we are so short staffed right now that we need all the ppl we can get,

BTW which store was it the cliffe or Ryan?

Hey I have been working at Tim Hortons in Espanola for 3 years now. Since I was 15 years old. It's has been my first and only job so I can't say that I've had other work environments, but so far it's terrible there. For students anyways. They treat us like- for lack of a better word- shit. And about this storefront workers cleaning the bathrooms, garbages, and getting on our hands and knees to scrub the corners, then to serve a customer. This is barbaric. Don't get me wrong I'm a hard, and good worker, and many would back me up on that comment, but does nobody else see a problem with these jobs? Shouldn't there be a designated person to do the "dirty jobs". Oh and what about me working there for 3 years and somebody could start tomorrow and make the same amount that I do... Oh and since I'm only a student my benefits consist of an entra $50.00 at Christmas time. WOO WHO! ~not~. Like I said, I have no experience to compair this to, but I definatly, and I speak for more than just myself, can say treatment is unfair there.

Ryan, and I am not the type of person that just doesn't show up for a job, They need staff and I need full time work for transportation in the fall, because my mom is too busy to take me and my little sister to school and I can't get a bus where I live, my older sister is now moving out, so she is no longer able to drive us. And as for the taking things personally thing... I have a hard time believing that a customer could make me cry, I play rugby, there is so much talk on the field, I am used to it.

Oh and Espanola,

I am only 16, my first job was at a cadet camp.. I had to mop there giant halls three times a day, and clean up after bratty cadets who took a hobby of pissing the workers off... my FAVORITE job was cleaning the bathrooms, I actually lost weight working there because it was such hard work... and they served us the fattiest lunches too so it wasen't my eating that had anything to do with it. Tim Hortons will be a piece of cake for me in comparison.

Hope you get the Job Applying soon, I to work at Ryan, I won't meet you though i work nights,

As for me crying from a customer it is hard not too. when you have to put up with abuse everyday, a persons physcy can only take so much before they snap. on top of the drunks the crack head the ppl comming down off of god knows what, the hookers the pimps, you can only take so much.

Night is so much diffrent then the day, you get grumpy ppl but nothing like what happend at night.

I hope you get the job and i hope you like it and i hope that Timmies will be a piece of cake for you.

Sorry have to laugh at that one. work there for a month and then tell me how easy it is.

Imagain all the things you had to do at cadet camp, now add on giveing food for 200 ppl on top of that, your boss breathing down your neck and ppl yelling at you because you are going to slow.

aaahhh to be 16 and have the whole world not crushed your spirits yet. to think you can do anything you put your mind to.

God i miss those days.

CrashK,

Thank You for the good wishes.

In response to that last note, at the cadet camp I had to give food for 300 people for three meals a day. Not only were there cadets, there were also special services from ontario and they are spoiled eaters, they came to me to complain about food I didn't have anything to do with, I didn't say it would be a piece of cake... I said it would be a piece of cake in comparison, a vast difference, because I still believe I will be working my ass off... and I know I can't do anything I put my mind to, I just do the best I can and then accept my limits. It's hard for me to be steriotyped down into the category "16 year old kid" because I am more responsible and understanding of life than people my age, I have a dad who tells me his whole world of problems and gives me hours of life stories and lessons, and I have been educated that the world isn't easy and you can't do everything you put your mind to. I only wish that teenagers didn't have the reputation of being "stupid", because my age and my looks put me right into that generalization. Thanks again for voicing your opinion, I do hope you find an outlet to rediscover some youth! May all your future prospects be good!

im quite surprised by the comments. I work @ timmys and im 14 and i love it there. my supervisors are super nice and i actually dont get paid minumum. here in alberta its $7 but i get paid $8 not a big differnce i no but still not minumum wage. Time hortons across canada is different. It could be because of the number of employees the employer. And im not sure about the other tim hortons but in my tim hortons u can get w/e u want for free except for the hardwares and tins of coffee. I personally think its awesome working there. As long as u work for 8 hours u get 2 15 minute breaks. And most of my co-workers are teens but they work usually harder than the adults, and yes WE KNOW THE PRICES OF COFFEE/DONUTS/TIMBITS BY HEART!!! so not all of us all stupid and retarded. as for the freshness of the product the coffee is always fresh from 7-3 so i suggest u go around that time(but its pretty busy) and around 3-10 its not that fresh (depending on where u go of course. some ppl dump it out, but sum dont) The bathrooms @ my tim hortons are very clean. Ok i have to say most costomers are nice, BUT there are sum bichs out there that just cant control themselves. when it was my second shift this old lady ordered the most rediculous thing ever. it was like 3/4 coffee 1/4 french vanilla with small cream and she had another coffee with 2 1/2 creams and 1/2 sugar. considering it was my 2nd shift it took me awhile to figure out how to type all that in(which is like impossible) i asked the lady to repeat it. SHE LITERALLLY WAS YELLING AT ME. SHE SAID ARE U JUST RETARDED OR NEW (even tho it says clearly on my name tag i was new) i was very pissed off at her i just said well im new pointing to my name tag. but other than that every1 was ok. and for that get ur money ready. my tim hortons doesnt do that, but i can figure out y they want u to. so ppl order things at drive thro. its like rush time so they have plendy of time sitting in their car collecting change so they can give it to the employee. like sum ppl actually take 2 minutes in their car looking for change IN RUSH TIME. so it get super annoying. so thats probably y they want u to get ur change ready. but if theres no1 else in the drive thro line then i guess it wouldnt be a problem.

I am sooo happy we don't have a drive thru. I think if we did i would just have to leave, having at 24 hour store. plus a dive thru, I guess it would be ok if we closed the lobby, but meh.

I live in Saint John NB, and we go to Tim Horton's Rothesay Ave every night just like clock work, well we enjoy going now even more cause the staff at that store hired back an old employee, who was there for a dogs age, this young lady works 2 jobs, and what a change she brings to the store, it is alot cleanner there now and everything seems like a new life was born,she is always happy go lucky

But the problem is that this one guy who is a superviror worked with herlast night and he was real unprofessional, he yelled at her for nothing, and I counted the customers in the store at the time there was 7 adults and 2 kids, and this guy yelled load enought so everyone heard him, now the young lady came out and quitely told him what she was doing and he yells right in her face it don't take 20mins to use the bathroom, now she was embressed,and my husband wanted tosay something to the jerk but I didn't what him to cause any trouble, for this young lady, I write a complaint letter to management, and my huband dropped it off this morning...and we will see if this jeck is removed from that store or we will not coming back, and we will make sure our friends go with us.

The store will lose alot of customers, our friend Scott had a run in with this guy, and he told Scott I'm not waiting on you, go to another store, This guy is Real Rude to employee's and to customers, We don't understand why do they still have him there.please some one take care of this matter, it seems no one is listen or care about there people they hired. makes the good ones look bad .

As my wife said This guy has to be removed from Tim Hortons or the store is going to lose out.....exspecially when a superviror tells his employee If you do it again I'll write you up....Question: Don't your employee's aloud to use the bathroom or do they need permission to go and use it?

GET THIS GUY OUT OF OUR STORE....OR YOU WILL LOSE CUSTOMERS!

I hope that this one person does not ruin our Timmies name.

We do have fun at work, like today, it was a good day, talking with the costomers, making them laugh, it is always good. and when you have bad customers, the good customers make it all better.

I love my customers, and a few i even have a crush on one or two.

I hope all of my customers love comming in for thier morning coffee as much as i love serving them their morning coffee.

I am a regular customer of tim hortons (orangeville) sometimes going two or three times a day and have always been treated politly. july 13th 2007, nine friends and i were travelling from Port Dover to Wheatley. We made a stop in the town of Alymer, On. to get refreshments and

to stretch our legs. Three of us walked over to the Tim Hortons to get coffee and donuts and use the facilities. whether it was because we were stangers or because we were in our leathers i'm not sure, but I feel that we were snubbed large. At the first register I was standing at the young girl cleaning the display reached over and closed the cash without saying a word, and at the other one that I went to there was no one except a young red haired boy sweeping the floor, there were three others talking at the drivethrou window. Three of us stood there for a few minutes no one even looked over or spoke. No need to say that we eventually left without our coffees, and I'm damn sure I won't go back. I've worked in the fast food industry and have always understood that customers come first, and always be polite, and not just in any business but in life,never judge people by the way they look or dress.

I wish that too.

how old do u have to be to work at tim hortons? can you be 12?

k everybody on this website says u have to be 15 to work at tim hortons...but i have a friend who apllied at 12? i dont knwo if its becasue of where i live or not but i need to knwo because i need to get a job and im turnign 12 and i need to now if i can be 12 to apply! please answer me and only f u now FOR SURE!

You have to be 15 to work at tim hortons, however, if your are under 15 you have to have a consent form signed by your parents or gardien from the state or province you're in.

I was just wondering how you would go about purchasing a Tim Hortons franchise.

go to www.timhortons.com they will have all the info that you need.

Every time I BUY A coffee at your store in rothesay. And park my car to drink my coffee. The guard look at me every time I there. And he don't watch any one ESE but me. I wounding if there any way to stop them.

Damn some stores have security, S*&t i am soo jelious.

We have to deal with the drunks and the robbers alone, call the cops if one of us can get in the back, (only two of us at night). and wait.

if it is too busy somewhere else in town, we have to deal with it alone.

I personaly had to stop a gang fight in my lobby,

I was so scared i had to take two days off work i was to sacred to go back to work.

Just talk to the dude he is just doing his job and it does look supisious for someone to be sitting in thier car just drinking coffee. Robber, stalker, they are trained to look for those things, they are just protecting the timmie girls, god love them.

The Tim Horton's store in the A&P at Cheapside/Adelade here in London, I've dealt with stuck up snotty wench of a woman every time I've gone in there. This morning, September 6, Thursday was the final straw. I ordered my usual medium Ice Cap, the girl behind the counter, as usual gave me a scowl, no "hello" or any sort of a greeting.

When she gave me my Ice Cap, she practically threw it at me.

Never again, never will I go back to that particular location! I have decided that tomorrow I will call the 800 number for customer service and complain about this horrible service. It's one thing if it's just once and she was having a crummy day, but every time?

She was dressed similar to what a manager would wear. I haven't been to a normal storefront Tim's in several months, so maybe the uniforms have been changed recently? Either way, I will be complaining about this, and hopefully she'll be fired, or at least written up.

i was a tim horton employee in bishopfalls newfoundland on aug 6 2007, i got hurt at work, and went to the hospital. the doctor put me off. my doctor sent the paper work to workers comp. the nesxt day my employer fired me, i asked them if i can have my saveings plan, i earned from not recieveing, there benifits i worked there 2 years. they said i am not intitled to it any more. i was suposed to have got a payment thru them. tim hortons unfair employer. treat no employees with respect. i already talked to ministry of labour i should get it . tim hortons finds way not to pay money they owe you. thats how they make there money . if you get hurt at work they show there respect by fireing you. good job tim hortons ?

I love Tim Horton', I go there 3 times a day, I am addicted to their coffe. In Oct. they usually have pumpkin doughnuts, I wait all year, this year they don't and I wonder why. They have pumpkin muffins, but have tried and the one I had was horrible.

Deb ^

I am sorry that you didn't like my muffins, can you tell me what part of it you didn't like and maybe we can change them.

I miss the pumpkin doughnuts too.

I am In grade 9 and 14 years old a bunch of my friends are applying for jobs at tim hortons because they now people that work there, i don't know anyone there but i would love to get a little part time job there. Is this possible?

thanks

i am sorry but i am disgusted with tim hortons at lunch time. i go there to have the lunch deal with my daughter to get the broccoli soup deal and they are all sold out. this ticks us off . as far as im concerned this is false advertising when they dont have any. they should be making it all day and not just once in the morning. if they are going to have broccolli soup HAVE IT ALL DAY . i am a customer daily and dont like to not be able to get what i want when i go. they dont even have plain donuts when we went.this was in welland. and they told us the city was all sold out..COME ON WHAT IS THAT. i want to know why? betty yager 237 wallace ave welland ont L3B 1R7. i have spent tons of money there and should have shares in the place.

Dear Betty Yager,

you are right, you are absolutly right, you are a regular, you have more rights then anyone else who comes in to Timmies, you have way more rights to that bowl of soup then the woman infront of you.

How dare a store run out of something,

what is this world comming to.

Infact i am discusted that they did not call you at home and ask you if you were comming in for lunch to day and for that i am soo sorry.

You are right about having no donuts either, infact, I have contacted Timmies head office in Ontairo and told them how angry you were of the fact that when you walked in the door you were not treated like the only customer, I explained that becasue you come in, you are family, that becuase you like the soup, that is the only one that they can make, even though there is chili, donuts, muffins, bagles, buns, breakfast sandwhiches, 6 other soups that need to me made and the chicken for the sandwhiches, they can't make those, that you are the only customer that This locaion should be catering too.

They agreed that there will be a special durring the next super bowl, where the half time show will be tim hortons repeatly saying sorry for not kissing your ass when you and yours walked in the door, saying that they know if it wasn't for you comming in and buying your $2.00 lunch everyday, that we would have to go bankrupt.

Wow thank you so much for keeping all of our stores open,

for being able to employee all the the stupid ppl that you have to deal with.

We are also going to get your home and cell and work number, to call you ever 10 min 24 hours a day to see if you will be comming close to any timmies locations across canada and the us so that we can close that location down and only serve you and the food that you want.

we also need your family and child(ren) school information so that we can contact them and their teachers friends and frineds family to see if maybe in the time we were not talking to you about what you want from timmies you were talking about what you wanted from timmies.

as for your donuts, i am sorry we thought you were the only one in the whole world who wanted those donuts we were not aware that other locations were also selling them.

all other bakers who have been making donuts at other location will be dragged out in the streets and shot for your pleaser, infact we will give you the gun and you can do it. we all know that you are always right and we are here to serve you and only you.

all employees who have been selling the donuts that are only made for you will be fired. and sent to your house. were all 50,000 ppl will be there in your home making you the soup that is only ment for you and the donuts that are only ment for you.

we will also make sure, they do your dishes, wash your car, go to work for you, do your taxes, wash your laundry, and put a new roof on your home for you.

as for you spending sooooooo much money at this store. i have contacted the owner of the store and that person has been fired, the store now belongs to you. however there are no employees there to work for you as they have all been fired for selling your soup and donuts to other customers.

we have in your new office provided the number for head office for you to order donuts and soup from, however we have fired them too, they are at your house washing your laundry, sooo you will have to use the timmies private jet and fly to the fatory and make the donuts yourself. since our piliot has been fired and is washing your dishes right now you will have to fly the jet yourself. however since we are here to serve you and only you, we will pay for you to go to school and learn how to fly, don't worrie about your family we are taking care of them becasue we are here to serve you and only you.

we hope that once you get your piotls lincene, fly there and make the donuts and soup, and get your own store up and running you are happy,

thank you for giving all of us jobs, we had no clue that when Tim Horton opended his first doors years ago that you would be supporting us all.

However now due to our research we now know that it is infact all for you.

I am sooo sorry that we didn't whipe your ass when you cam in, kissed your feet and called you god.

Wow what the FUCK would we have ever done without you.

Thank you so much

Timmies employeee who just learned a who the hell was signing her paycheques all this time.

THANK YOU.

I got this letter from Bette Yager today thought i would share what she had to say to me. and what i had to say back.

i think your attitude sucks. they should fire you right away. i have had many businesses in my life time and if i had someone with an attitude like yours working for me you would have been fired before you started. if this is who is working in timmies hope you have a good life washing floors for a living. you deserve it. you are very crude and rude and are very disrespectful of the customers like me who do pay your wages. if we didnt buy your products you wouldnt have a job.maybe you dont deserve one. so when you cash your next check think of how you got it.

and my reply.......

Thank you for your email.

Yes my attitude does suck, however i am not at work am I. I am glad that you have had many businesses in your life time. however if you did i just don't understand why you are freeking about because they ran out of something, was your buisness sucessfull, do you still have it? have you ever tried to order something and it not be avaialbe, i guess not, maybe you just didn't have enough customers to sell out of something,

You see when ppl buy something from your company, it runs out, when it is popular lots of ppl buy it and then no one can order it.

I don't wash floors for a living, you really don't spend as much time in timmies as you say, or you would know that no one there washes floors for a living, we wash the floors becasue that is part of your job, like you as a mother, as a mom you just don't wash floors and bitch about things that you have no control over, it is part of your job, just as it is mine. You don't pay my wages, you partly do, and since when has paying someones wages give you the right to get angry at someone,

going back to your buiness, which i am assuming that you don't have anymore, if a customer cam in and was looking for something and you didn't have it, did that give that person the right to go bashing your good name all over the town, go online and rant about how you didn't have "so and so",

have you ever gotten a rain cheque from a store before,

Have you ever gone into a store and they be out of something? have you ever gone to the owner and gotten mad at them?

Do you know how i got my cheque,

from hearing ppl like you for 8 hours a day 6 days a week, yell at me beccause we are falsely advertising soup, becasue we are out of one type of donut, because the person in front of you had a 300 donut and muffin order,

you say you spend so much money there, which means you spend a fair amound of time there. have you ever listened to the cusomters freekout on staff? Have you? in your job now, how many times a day do you get called a bitch, or a cunt, tell me how many,

does your husband hit you, call you names, are you in a abusive relationship. I am not askig to be rude, if you are then yoiu know how timmies ppl feel, if you don't do a google search on it.

Having to put up with the name calling, putting up with customers, yelling, throwing things at you, and still having to smile at them, and thank them and tell them to have a good day.

knowing everyday something will happen, you go home tired, and crying.

Oh why don't you just leave you say,

as you i have children, timmies pays medical and dental, i am not married i don't have a boyfrined, i am doing this alone, i work, i am not some welfare mom.

I don't have the job of a life time, yes i wash floors, i have also worked at walmart, zellers, hard labour jobs, and cooked your food in resturants.

I like ppl when they are nice.

how many times a day does someone complain to you.

is it the gas stations fault the gas is so high.

no it is not the timmies girl fault that the soup was so popular the we sold out.

it is not our fault that we can't order any donuts. BTW i work in BC and there was a problem getting those donuts.

You need to relax, did you ask when they would be back or just run home and start finding a place online to bitch too.

Next time you go in try treating them with respect, yes we don't make money but we are not there making beer money lady, we ahve family and children that need to eat, we all can't have the opportunity to have our own buisness like you did.

Just remember that we are not robots.

and if you still think i am a bitch for wrigting this just remember timmies will not close its doors becasuse you don't come in.

there are other locations to serve you, there are other companies to get your food and coffee from,

i suggest you go there from now on.

Betty Yager? are you for real? GET A LIFE and stop worrying about what you can't get or can't have, because everything you do have will be burnt up someday and NOTHING will matter but the treasures that you store up in the heavenly places, if any. THINK ABOUT IT

Crash, you kill me.I had a really good laugh ,thanks needed that because this job is so stressful.I guess people think we don't do anything,but they should realize that nobody but us have to prep everything or they would'nt get products.We just don't make coffee,you follow us in a day and you like so many would quit after only one shift,because you thought it would be a piece of cake,only lazy people seem to quit because of the work load,because like Betty they think that all the job requires is waitng for people to come in and served them.We do have to cook that soup and it does take time!We also have to cook donuts when the cook is gone home and when you are busy you don't have time to go back and cook so you say we are out at the moment,and if you care to wait we could do them,but you customers are so rude about it that it makes us think twice about doing those small things for you.But if you are nice to us I will bend over backward for you.now you tell me who else would do that.This thing about being rude,well if you can ditch it out so can we.We learned from the best,you the customers.I do not take abuse at home and I will certainly not take it at work either,customers,bosses, or co workers.So next time you go for lunch Betty remember there was customers before you, maybe they are out of your favorite soup,so just ask politely if they have some in the back or if and when it would be ready.Lunch time is very busy,so why not go earlier,because of the amount of people that do come to lunch I'm sure we are bound to run out of certain products.But try again some other time you might get lucky and We might have your soup on.And as far as you having shares in the business you can buy them on the T.O exchange,they are for sale.Like every customers that tells us that in a day,I would be retired by now.And another thing we had the broccoli soup forever but it seem that only now people want it because it's advertise,so you know this is no special,it's all year round,they are just promoting it.The power of advertising!!!!

Lorraine,

It is nice to see someone out there who is agreeing with me, Betty was soo pissed off at me that she emailed me to tell me she is sending this letter i wrote to her to TImmies head office to get me fired. LOL what a loser.

Crash, ever since that, lol,thing with the broccoli soup,I laugh when I'm serving that soup.Told my workers about it and they had a good laugh also.If that is the worst that ever happened to Betty well I feel so sorry that she doesn't have a life.But I do promise that from now on we will never run out of products because it upsets so many people.Good luck with head office!!!they are fantastic at damage control.LOL..What we do at home is none of their bussiness.What are they gonna do confiscate your puter.OMG.I didn't know we had to kiss AS_ at home also.Get a life people stop complaining about soups and concentrate on the big picture.

Thanks Lorraine,

I belive you have comments on a few of my comments before.

Do ppl accually think this site has anything to do with Tim Hortons, this is comments from some random persons web site.

This site has nothing to do with timmies what so ever Fuck don't ppl read.

If betty thinks she can get me fired, good luck with that.

Me chatting online on a website comment page has nothing to do with work if i want to tell someone off i can.

I have had customers try and get me fired.

LOL the are you human word is Drunk LOL

We have the right to refuse service.

I do not have to deal with abuse, as you say not a home fuck no at work.

Ppl need to deal with life.

It is nice to know someone like you Lorraine is out there and see the humor in what i say.

Ya cuse i can tell head office what to do.

Oh for Fuck sakes woman. Grow up.

LOL ppl.

I work at Tim's and we are not allowed to keep our tips. We must place them in the till when the customer leaves.

The other night half our shift did not show up. We all have to pick up the slack.

Customers constantly abuse us.

We are now fired immediatly if we discuss wages with each other or even talk about what other places are paying.

I make 8.05 and after 5 months had to beg for $8.25. I was supposed to be on my second wage increase by now. Most are to intimidated to ask.

Like some posters the bathrooms are sometimes covered in feces. I was thinking of the time I put in cleaning it up and the wage I am paid by the hour.

Imagine looking at the most digisting thing you have ever seen covered in feces and told I will give you a dollar to clean that. What would you say?

I made $1 basically to clean that up.

How am I supposed to feel about myself after that? Let alone feel good enough to meet you and smile as you customers remind me more that it is my palce to serve you.

That anyone no matter if they are on welfare walk through that door and can treat us in any manner over any litle thing, and we must take it or lose our jobs.

We have to do this. I have worked 16 hrs days. From 7-11 and back to work at 7 and the customers come at the drive through as fast as you can greet them.(In my location)

We can hear everything they are saying about us.

I watch grown people throw tantrums and curse us out because we don't have a certain kind of donut.(one that is sold at a competitors).

I have seen it all on a daily basis. People acting in the most dramatic ways over tiny things.

I have had business men 3 times last week hold me up while I was trying to quickly clean up the tables tease me and basically call me a loser and degrade me for the meanial work I am doing.(thanks for the talk guys, why not offer me a better job instead of letting me know that my job sucks and embarassing me in front of a store fill of custonmers.)

Then I rush back to the till and pour the coffee for the person taking the orders.

I move as fast as I can and by the time I look up I see I am 2-3 orders behind.

Then the coffee is running low, creamer is out, the garbage is full, someone spilt something, the tabels are messy again, the bathroom has feces all over it, your head is spinning your moving so fast and trying to think of som many things at once. Then some customer comes up to you and wabts a double cup or to complain abiout something someone else did, or for sugar packets that are in front of their face etc....

Not to mention dealing with your stressed out coworkers and keeping your supervisors happy as well.

I am not even describing all I have to do and I have to do it at a fast pace and keep it up for 8 hrs.

Somewhere int here trucks show up to delivert hings and I ahve to go do that. Meanwhile no tables are cleaned etc. All my other dutires are backed up.

It gets so much better when people call in sick. Then you have to pick up the slack and work short staffed.

Hiow about you customers acknowledge the job we are doing?

Recognize us. Say hello. If we are not saying it is because we are so stressed out and worried about something.

Say thank you. It goes both ways. Recognize we exist also.

Spazzing out on us only makes it harder on us. Then we have to face the next person and a lineup that is even more impatient from your rant.

I havee been freaked out on by customers for not cleaning.

I have been feaked out on because my cleaning around them intruded upon their privacy or grossed them out.

Daily I run into the bathroom to clean some sort of disater and simply press the lebver on the toilet and flush it.

Every cigarette but thrown on the ground by the drive through or in front of the store, peice of gum etc has to be picked up.

While we are doing that customers are waiting longer in line, or the tabels are not being cleaned etc.

I could go on and on.

I especially enjoy the woman who comes in every morning at the same time knowing the store will be busy and comments to the other people in line about how stupid we are and mocks us. We listen to this as we serve the other customers, and try to block it out and concentrate on what the order being taken.

After this day in day out I don't go home I don't have a home.

I cannot afford even an apartment on my salary let alone a home. I eat at Tims with my discount. I have my extra change of clothes I keep at Tims and my uniform.

Most people either live at home, have a spuse with a better job or work TWO FULL TIME jobs just to get by.

I am lucky, I have a trade and ticket. As soon as I can save enough for a vehicle to get me to the outskirts of my city where all the shops are I'll be making good money again.

Terrible public transportation and no one who will hire you in my trade if you don't have own transportaion is a tough hill to climb if you don't know anyone in a new city.

I will not look at fast food workers (especially in such busy places as Tim Hortons) the same again.

Dear Overworked,

oh we have all been there, I feel for you.

I know it is hard, and the only ppl who know what you are going through are the ppl who have been there before.

The only ppl who give a shit about your day and how it is going are the ppl that have been through this before.

I have and I know others have.

I don't know how your boss feels about it, but just remember "YOU HAVE THE RIGHT TO REFUSE SERVICE".

Tell the customer that you are not comfortable serving them with the current attitude that they have.

That they have every right in the world to go eslewhere for thier coffee.

I have had to do this.

At first I thought i was going to get fired, but geese for the money i make i don't have to put up with ppls shit.

Just remember, you won't be there long, and if someone is really bothering you, tell them " I am enforcing my right to refuse service, you can wait for someone else to serve you or please feel free to purchase your items from another location" and walk away.

Okay, as of right now, I work at Tim Horton's which is sharing space with a Noco and Charlie the Butcher's. We get several regular customers and they're the best. However, the irregular ones (the ones that come in about once or twice a month), are complete assholes. The area where my work is is filled with upperclass snooty jerks. The irregulars always give us attitude and, yes, we can refuse service, but some of us don't seem to know that. While we're trying hard to perfect their order (as our manager demands of us), they stand there and complain.

"Why is our coffee taking too long? I thought Tim Horton's always cared about their customers." Then they look at me and say, "Ugh, are you the only one here?"

This was said at night, around 8:30, 9:00 or so. Yes, I was the only one for the moment, because the other employee was taking out the trash. No matter how much I want to jump over the counter, strangle the people and throw their lifeless bodies into the middle of oncoming traffic, I simply smile and say, "Have a nice night." Then they give me attitude about the service I gave them.

Also, one of our supervisors is leaving (her last day is Friday) and this lady (we call her the Sweet N Low lady, as she always comes in with her own packet of Sweet N Low, as we don't supply it) is a regular. She loves all of us, except for said supervisor. The lady asked the supervisor to stir in the Sweet N Low (Not a hard task, is it?) with her coffee. The supervisor threw the Sweet N Low back at her, thrusted the coffee at her and said, "Stir it yourself!" Thankfully, the supervisor is leaving.

I am a Tim Horton's regular customer, and I visit most of them in lower mainland in Vancouver, but the one located in Richmond, on No.3 road, doesnt have any proper customer service knowledge, they respond properly as if they didnt have any education or training at all, and most of all, they dont seem to have any common sense. The manager at the location is same, so its obvious where the staff at the location are getting their bad attitudes from. Will never visit there again.

I've worked at Tim Hortons since October of 2007 and to tell you the truth it's not that bad, I don't know about those people on here ranting on about how bad it is working there, it depends on the location and the management, not ALL TIM HORTONS are like that. Yes,you make just get 2 15 minute breaks but I find after your 2nd one, your time goes by really fast. I'll admit it's not the greatest job out there, but it is better than most for example Janitor or housekeeper. Imagine having to clean sh*t for a living, compared to pouring coffee and getting someone their donut. It doesn't sound so bad now , does it? Put on a smile, make your customer's coffee right, now how hard is that and if you do make a mistake, brush it off..it is okay, there's no point in getting worked up over it and oh..customers are not always right, but if they have complaint just deal with it the best way you can and go on about your day.

Hi I was just wondering is there any documentation any where that says employees can not go outside for a smoke or anywhere for that matter, during their 15 minute break? I find it highly disturbing that a company can dictate to an employee what they can or cannot do during their break? Of course that is within reason (i.e.- drug use or drinking). Thanks to alll for any information you can provide?

I work at tim hortons and also had many questions on breaks but the law sayse you are allowed to 30 unpaid braks (or 2 15 minutes) and during those break you are allowed to do as you wish. exept as you said drug use or drinking excluding cigerettes. Most of the employees at my location go for a smoke durring there breaks anyways so i don't see why you couldn't. I also found this canadian goverment site that can tell many stuff about your breaks. http://www.labour.gov.on.ca/english/es/factsheets/fs_hours.html

mmkay...working at tim horotons is a pain peoplee. Wages suck and customers are rude and abnoctious[probably spelled wrong]. They expect you to be as the speed of light and you know what, we can't! I am so damm sorry if we are too slow.. if you dont like it, dont effin come to tim hortons for crying out loudd!!

thankss

$1.28 for a coffee? Please people, quitcherbitchin! Mr. Joyce, please just change your cup/lid supplier, as my wife is gettin really ticked with all the coffee stains. Thats all I have to say about that...for the rest, all you Timmy's employees, just keep a stiff upper lip and a smile on, and I'll keep-on-a-tippin you.

I was just wondering where all the chocolate chip bagels have gone! It's been a few years now, in southern ontario at least, where we don't have chocolate chip bagels. It is very disapointing, as that used to be my favourite.

Are they in other places in Canada?

we haven't had chocolate chip bagels in years, I have accually never even had one.

Try looking at www.timhortons.com they might be able to tell you where you can find some.

PS - Ron Joyce hasn't owned Tim Hortons in almost a decade, he can't do nothin for ya!

Hello not only today but consistantly the tim hortons near kanata has horible service! every time i go i ask for a chocolate chip muffin and it isnt too much to ask but every time i come to this tim hortons all the chocolate chip muffins are burned!!! i sugest you use the recipe/oven time the same as everyone else!

but i love tim hortons i will not be going back to that certain one though i was dissapointed:(

Have any of you ever thought of leaving a comment card in the accuall Tim Hortons that you are complaining about.

I mean this site has nothing to do with Timmies in any way shape or form This is the comment section on someones Blog.

Have any of you ever thought of speaking to a manager? or writing Timmies?

OMFG! i work at timmy's ok, let me just tell u something:

if u dont get ur cofee in 20 secf, im just so sorry. We are probably understaffed, and overtired. And poor service comes from a poor customer. We can hear every single thing that goes on , So Shut up, we all try our best, and if u didnt get butter on your effin bagel, go butter the damn thing yourself, were sorry thers 9 tousand other sandwiches were trying to make, so that u guys arent mad we take so long. Were not slow, were just busy. The longest u ever probably have to wait at the drive thru is like 1 min. If u dont have that kind of patience than dont even bother coming. UGH , and if u order a bunch of stuff, dont complai that were trying to get it as fast as we freaking can. Just come in if u have to many coffes.

Tim Horton's Slaves. I take my hat off to you all. My grandmother was one of the first and last dignified slaves. She worked at the Tim Hortons in Burlington. 1960's. I lived in St. Catharines which sports the QEW exit that took the life of Tim Horton I am over 50 and have seen my daughter survive 2 summers working partime at Tim Horton's. Some split shifts and still smiling .She also worked another full time job in tourism..WHY because she needed the money and had no intention of working at Tim Horton's ever again. It was a stepping stone for her.Yes 5 years later she has her degree and working in her field,making 4 times that minimum wage of only 3 years ago. I have two neices with the same storyTim Horton's slaves.Both now have their degrees.One in nursing the other in business. The nurse is in California. The business woman has been recruited by a university to co-op for her Masters degree. Now I said all that to say this. Tim Horton's had those girls in tears many a time, disgusted with thier managers and as tired as dogs,There were times I was ready to go in and discipline the manageress. Pay my daughter to stay home. BUT they are never going back again....

That is my story..I pray those of you who are in a more permanent position can hope for more. In the mean time..I am applying to Tim Horton's because I need the money. I hope I can keep up the pace and remember to add sugar and not sweetener.Then keep smiling like so many of you do everyday. If the Tim Horton's tables and chairs, could talk. Or the cars and vans in those parking lots sigh. You would know that 'slinging' coffee' is something that is much needed in every little town. You are doing good.

from A little pensive tonight.

Thank you Jane

I put in a hard days work on my first day. After having panic attacks that evening I realized that it wasn't the job for me. The next day I apologized embarassingly and returned my uniform. I explained that my decision had nothing to do with any of the people I worked with.

Thinking my check would appear in the mail, I waited for four weeks. I went into my Tim Hortons to inquire only to be dumbfounded by the response I recieved from the owner. He asked me why he should pay me? I said because I put in a hard days work. He said he wouldn't expect a check so why should I? He litterally had no intention on paying me for my work. That is illegal and I know my rights. This owner owns many stores in the Owen Sound, Ontario area. How many other people has he tried to rip off? Ignorant, disrespectful, words cannot discribe, person. I am still so completly flabbergasted at this happening. This store is located in Southampton, Ontario. This owner has no respect for the labour laws in this country. Lets send him a clear message that this will not be tolerated in Canada.

It is 2:16am and I am doing an assignment on Tim Hortons and I must say this thread has kept me genuinely entertained!

I worked at tim hortons for about 9 months.. and quit 2 days ago. They wanted me to watch the training videos for roll up the rim, during my break. I thought this was outrageous, because it would diminish the point of a break. Everyone was underpayed, they tried taking a half an hour off my paychecks when I baked, because I would take both my breaks at once as time management was hard in our busy store.. (usually the last half hour of my shift). "I don't want to see you guys acting like teenagers out there" was what the owner said every day. All our staff is teenagers!! Sorry it's hard to take our job seriously.. but its a flippin coffee shop! the reason I quit was because someone came in and left a hell of a mess on 3 tables, and they obviously did it on purpose (salt and pepper packs, napkins etc.) and i told them they're not welcome back in the store. MY supervisor gave me full permission to do it.. my next shift I got yelled at for it, and was tired of their bullshit and walked out. Now i'm waiting for my paycheck.. does anyone know how long they can hold it for?

Hello ppl.

Well speaking of tim hortons i had a donut today and the maple icing on the maple dip was stuck to the bag. so basically it was a plain donut.. this is not the first time its happened. And just last week i went to bit into a carrot muffin from tim hortons and it was not cooked. I got a ice cap last summer and it tasted super strong * and i get ice caps regularly* and they had the nerve to tell me it was my taste buds:O.. Also everytime i get a ice cap its leaking down the sides and my hands get all sticky (N). enuf complaining from me for now. I really do love time hortons its the only coffee shop i go to .. but they are really slacking! one more thing. When customers come in and buy a donut or a coffeee we atleast deserve a smile! not an angry face.. Ohhh wait i have one more thing.. i went to tim hortons to see my father, and bought 3 coffees, and i sandwich. I asked them for a HALF a cup of hot water to warm my 3 month old daughters bottle up who was ready to eat. They charged me for a small tea. I tried to fight it cause i had no change on me, my dad came to the rescue and offered to pay for the cup! and they said im sorry sir were going to have to charge your for a smalltea.. so i got half a cup of hot water.. and they didnt even give me my tea bag so i had to go and argue about that one cuz the girl said i asked for hot water .. but i still shouldve got the tea bag. Kay thanks all! The only way ill get tim hortons is free things now since my cousin whom i live with works there.

Yes it can get stressful at times but work gets like that. If you don't like working somewhere it is your right to quit. I'm pretty sure they're supposed to give you your cheque within 6 or 7 days of termination. OR sometimes the employer waits until the next pay period to give you your cheque. I work at Tim Hortons and I was told you will not get your cheque until your bring in your uniform. I mean that's fine..like who wants a uniform?? LOL. but yeah check in with them and see whats going on with that.

If they wanted to charge you for the hot water, ask for ice water that is free, then ask them to put it in the microwave and heat it for you, My store does not charge for hot water, that is bullshit.

I have heard you don't get your last cheque until you bring in your uniform, but like Shani said who wants to keep it.

The ice cap lids leak, that is a part of life, nothing really we can do about it, if we could change it we could,

As for the icecapp being too strong that would be some newbie who doesn't know how to mix the mix right, sorry about that.

the muffin might have been not cook all the way,

all you ppl have to do is bring the product back into the store and explain your problem with it.

I will always do what i can to make sure that my customers are happy.

The reason there was no icing on the donut was because it was fresh, you can't get any fresher then that,

I work at tim hortons too and to the people who are surprised that tim horton workers cant get your orders right sometimes, etc---dont be. We get paid minimum wage and we are poorly managed. If you actually think someone that only gets paid 8$ an hour cares about ur stupid coffee, you're living in a fantasy world. Not to say that i personally dont care, becuz as an employee, i am one of the rare few who does care, but must dont. Most workers are under educated high school drop outs. In reality, how can you expect someone with such low intelligence to perform such a simple task as getting ur coffee? Im not saying that they are all unintelligent, but some are. I am just giving you reasons as to why the service is so poor. Another reason the service is so poor is becuz these workers are put under huge amounts of pressure to get your order within a small amount of time. Do you not realize that they are human beings? It's impossible for them to get everything right all the time. They're not perfect and they are ALLOWED to make mistakes. It's sad how often I see a customer forget that, and chew out an employee who is trying their best to please them.

I also have to say that Tim hortons are poorly managed and undertrained. ive worked there for 7 months now and still have not been trained on Deli and drive thru coffee making. The managers where i work are vendictive and put me on different shifts without even notifying or asking me if i'm able to do it, when i gave them a list of days i can and cant work, due to school schedule. i dont know, its sad anyway, which means its time to look for a new job.

I want to work there, and I'm 14, birthday is July 30th. Can I start now?

I think you have to be 15 to work anywhere.

RE: BONI

Not ALL TIM HORTONS are like that, it depends on the store!

RE: JAYNA

yeah i know, i was just bitchy that day :) but from what i hear, a lot of them are pretty bad. just depends i guess.

Our store is pretty good, we're short staffed a lot but that doesn't mean we suck at what we do. It just depends on how you're getting trained and all that stuff. The only bad thing about work..is the customers LOL

I've been working at Tim Hortons for 3 years now, and I have customer service skills to put all of you whiny employees to shame.

RE: BLACK

We all have our ''off-days'' so don't give us that ''Oh I'm so much better than you 'cause I deal with customers'' crap! Get real. People make mistakes, people get frustrated with others, get a CLUE!

I didn't give you any "I'm so much better than you" crap, you psycho. Though probably on my off days, I am better than you. Sorry.

PS Get a clue? Okayyyyy.

Working at Tim Hortons can get pretty stressful and times and I try to do the best I can. LOL why did you call her a psycho. Black?

Hi my name is amanda and i was recently employed with tim hortons, iv worked at 2 other locations as well so i am familiar with the work place and how things run.I just recently moved to delhi ont, with my fiance and 6 children and wanted to get a job seeming as i had been out of work for a few years due to having children and wanted to get back out in the work place. So i applyed to the tim hortons just down the street from me i thought perfect i can walk dont have to worry bout getting a ride and i had a babysitter lined up, so i get a phone call asking to come for a first interview it went great i got asked to come back for a second. So i get the job i was excited ya i know its only timies but its a job i feel better about my self cause im contributing to the house hold and the girls seem great good to work with. Then after only 4 shifts of working i get fired!!! wanna know why... listen to this the girl who i had the second interview with said it was because a few of the girls had a gutt instinct i wasnt gonna work out!! yup thats right that's why i got fired can u believe it. I dont understand how i could have been so mistreated when i always greeted customers with a smile and took there order's as fast as i could and had great conversations with some, i even had a gentleman that new me from a whole in the wall say how i was gonna do great!! and gave a nice tip. Please tell me this is not how tim hortons does buisness because that is not how u should be doing buisness with employees.I am still shocked today about this and have e mailed tim hortons about this and still no response i sure hope writing this gives me a response cause i am gonna be contacting the local news about this and let everyone know about how great tim hortons really is!! something needs to be done about this so it doesn't happen to someone else.

Hey!!

I was just wondering about the tim hortons pay check..how much is the pay per hour and when do you get your check??? is it eery two weeks?? and also i have a friend who is looking for a job and she wears a scarf(hijab) and as you may know that we are not allowed to show our neck and ears when we wear the scarf..is it ok if she wears it and puts the shirt on top and hairnet inside the scarf and then the visor?? i mean it should be fair for people who wear the scarf. and plus not one single hair shows..like today i was working and we had a customer come in and gave her bagel and showed us the hair inside..for people like us who wear the scarf..there is a 1% chance that our hair will fall in food..hair nets don't even help. wearin the scarf like that doesn't even bother me throughout the whole day i never have to fix it..and my hat doesn't ever fall down. that would be nice if you answer my questions.

RE: HINA

The paycheques are issued every two weeks. And for the pay, it depends on how much work experience you have and based on what the employer wants to pay you. I'm pretty sure you could wear your scarf under your hat and visor, BUT I'M not 100%, you might want to ask the manager about that.

I hope my answers were a bit helpful.

does anyone know where and when the first Tim Hortons was started. What was the first donut they made, and how much were they selling for?

I just heard on the radio that a Tim Horton's employee in London, ON was fired for giving a toddler a free Timbit. I have 2 questions- One- is this information correct? Two- If so, I'm just curious- is it a requirement to be a complete heartless, brainless, a-hole douche-bag to be considered for upper management in your franchise? The news went on to say the woman, who by the way is a single mother of 4, was re-hired by another Tim Hortons. A spokesperson for Tim Hortons only commented that the matter was an isolated incident that was handled poorly. Gee,do ya think?

Eve,

You should get your facts straight. The woman was rehired by the same franchisee, and will work in another of his stores. It is unfortunate when a manager acts inappropriately, however, this happens in all businesses, not just Tim Hortons. It is just as unfair for you to judge an entire company because of the actions one one person.

I for one, am proud to work for Tim Hortons. I

I think that is kind of a stupid reason to get fired for. Timbits do cost $.16 but that doesn't make it a huge deal. They could've asked her to pay the 16 cents and gone on with their day but firing her for it? It doesn't make sense especially if she had worked there for 3 yrs, that was stupid..she was just trying to be nice.

I work for tim hortons on Clifton Hill(the biggest i believe in canada)as a supervisor. I love my job, but its stressfull having to deal with the bs every single day.and as for the timbit thing.The women should have been written -up or warned not fired. Before i worked at this tim hortons. I was in kinda the same situation. I served this customer who wanted a bagel with tim sauce,lettuce,meat and cheese..so i rung that in...but not as a sandwich..so my manager at that time ended up calling me on christmas eve telling me they didnt need me anymore..After that i got the whole story that me not ringing that shit in as a sandwich was considered stealing so they fired me for it!!!..WTF..and now my ex-boss is telling my manager that he let me come work for this one..F**k that BS..

Just a comment for the teacher suggesting that other teachers do the roll up the rim no homework suggestion...

You are teaching your children to be corporate slaves, branding them to support a company where owners make 100 of thousands of dollars a year while the person who is apparently "rude" to some of the posters doesn't even make enough to live!

You are making their education that of a corporate brainwashing training camp, teaching them that if you sell out to these franchises you will get rewards (AKA no homework). This process is disgusting! I am sure you are a great teacher but you should cut this out (make your students watch Fast Food Nation and deprogram them please!!!!).

As for the people stating that the people behind the counter should be nicer and say thank you etc. If anything the owner should stand behind the counter all day and thank you for his new BMW. These people have nothing to be thankful for except for a job that cannot even keep them in decent housing. 5-6 customers buying coffee, per hour, would pay their wages, after that the profit goes straight into the hands of the capitalist owner. Try tipping and being nice and understand that their lives are not easy, and no they cannot just "go get another job" the job market is not as easy as it used to be. Also understand that the guy before you could have insulted them or yelled at them. Just put yourself in someone else's shoes before you speak!

I work at tim hortons, and we give free timbits to dogs at drive thru as well as put extra timbits in the timbit boxes...like 1 or 2 but still.. timmies make a good profit and wont suffer a loss from a free timbit, when their expenses are really minimal. >pay employees flat rate... as well as some tim hortons locations that do not work 24/7, at the end of the day befoire closing they DISCARD all the products that werent sold, coz they wouldnt be fresh next morning. so talking about that, they are noit suffering a great loss from those things, or they would find a way to deal with that. there must be more behind the story why she got fired, i bet the manager was trying to find that one last straw, coz didnt like her or something

I can't believe all the people complaining about their employment at Tim Horton's. What were you people thinking when you applied for the job? Did you think that you were just going to stand there and make coffee and not hussle, did you think that you were hired for your looks, did you think that you were going to get paid $20.00 an hour? No at your interview you were told what your starting wage would be, you excepted the job. But I know what a lot of you were thinking.."oh ya how hard could it be to pour coffee" Yes I know it can be busy, yes I know that you do get grumpy customers at times. But guess what that's why your there. Sure you have management saying "If there's time to lean, there's time to clean" You aren't to be leaning, you are to be working. The reason you aren't to leave Tim Hortons when your on a break is because you are being paid for your break. If your not being paid for your break they can not say "you can not leave". I do work for a tim hortons as a storefront employee and have been there for a number of years and I love my job. Our management team are wonderful, they have a motto that they go by and that is TREAT EVERYONE WITH COMMAN CURTESEY, DIGNITY AND RESPECT. It's posted in our staff room as well as they have it posted in their office. Sure sometimes there are customers that come in and are jerks, our management team has always told us if anyone ever treats us disrespectful or swear at us to come and get them and they will have them leave. The management tell us not to deal with the customer as we don't get paid to deal with them, and that's why they are there. We have tim points program in place where you can easily earn tim points, you earn tim points for things like showing up to work, recomending a friend, picking up shifts, getting good always fresh marks. An employee can easily earn 400 - 500 tim points a year and each tim point is valued at $1.00 and you can buy really cool things like gift cards for walmart, the bay, canadian tire, movie passes. That's like a bonus, you don't get that at other restaurants, you also get medical, dental, life insurance after 3 months as well as your first pay raise based on performance. So yea sure you do work hard but that's what were there for. So put more of your energy into your job and less ranting about customers, wages and your management team. And furthermore if your that unhappy there...get another job.

Ive been working for Tim Hortos for almost 3 years as a part time job.

I am a supervisor, im young, only 17 years old, going to high school, but ive worked hard to get whare im at.

and really i totally agree with Kathy. your being payed to work.

but like i tell my employees, if its not busy, i dont care if you chat up a storm to your frined

and clean and stock up your station.

To be honest is everyone just stopped bitching about the wages and hoiw terrible the management was, and just did there jobs,

then heres how it would go..the supervisor would be happy,

then the manager would be happy,

then the general manager, then the owner..

happy owner=increase in wages..

its not that hard,

trust me im very well payed for my age at tim hortons, they arnt cheap, but guess what? i busted my back, and worked my heart out to get whare im at..

i didnt just get put up to my postion,

and like i said im the youngest out of the 5 tim hortons that my owner owns.

and ive been praised for my work,

do you think the managemnet is stupid? they know if you work hard,

they know who the slackers are, they know whos strong and whos weak,

if you think you get

and to reply to Hina,

yes your friend will be able to wahre the scarf,

because its in his or her religion belifes correct? to whare the hijabb?

Your friend should be allowed to whare the scarff

Hi there! I have been working at tim hortons for almost a year and a half and i have been asked to be a supervisor by manager. I live in Mississauga, ontario. I just wanted to know how much a supervisor gets paid here in Ontario at Tim Hortons and whether i should go for it. I am only 20 and i am so shocked that they think i have potential. I do work really hard at work well i guess that's why.

Well, yesterday our local Tim's would not hand out steeped tea. The reason they gave, the city has changed its water supply. Give me a break. Winnipeg has always gotten its water supply from Shoal Lake and still does. THere is nothing that I can find occuring overnight in the media to substantuate this excuse. What gives? I had purchased a tea just the day before. And if the steeping machine, or whatever you call it, cannot safely brew the tea, wouldn't the coffee makers indeed be in for the same fate, as they are brewed by the same process and water as well? I want a quick answer to this one please.

Sadly addicted to the tea, and a share holder!

I would like someone from the Tim Horton's Head Office to contact me regarding a SUGGESTION I would like to propose to you which I feel you very well might wish to incorporate into your chain of stores. I'm certain you will be very interested in my proposal. Please contact me at your earliest convenience...

Sincerely,

Sophia Joanne Daigle

josiejosie37@hotmail.com

Joanne

If you wish to contact Tim Hortons' head office, you can do so through their website. This message board is not affiliated in any way with Tim Hortons.

I just quit my job at Tim Horton's, NEVER in my 19 years of working in the restaurant industry have I seen such improper, unprofessional, dare I say illegal work practices under one roof. I applied for the 11-7 shift and was immediately hired as most people don't want to work the graveyard shift to start with. My first couple of days of training I spent on the front counter just taking orders and cash which was fine, I was briefly explained the cleaning procedures, breaks, etc. My problem was never with the work itself, it was with the management. The store manager was a lovely lady who was both professional and respectful to her workers, the problem I had was with their assistant manager who was nothing more than a miserable purse lipped bully whose mommy was the district manager of the area I live in. Every morning about 15 minutes before end of shift I would ask our manager if she needed anything else done before I clocked off, everyday the response was the same. "No, everything is fine." I would clock out and never was anything said the next day that I missed this or that. Well, my first encounter with this assistant manager who is all of 19 years old started at 7:02 AM when she sauntered into the store and loudly informed me in front of my co-workers that I was not "allowed" to leave the store until she checked my work to see if she was satisfied. She then proceeded to parade me through the front like a 5 year old waiting for her mother to check to see if she cleaned under her bed before getting to go out to play. I quietly followed, this little girl checked the garbages, the stock, sandwich counter etc, and couldn't find anything out of sorts so for her big moment she announces to me that "I" forgot to sweep the parking lot and that she was going to do me the favor of letting it go for that day. Needless to say I left that store just left of a massive stroke, I was insulted and humilated to say the least. I decided it's good hours and not bad pay so let it go and don't make waves. Well, the following week my manager was pleased with my work in the morning and told me to go home 25 minutes early. The assistant manager apparently took issue with this and when I showed up at 11 for my next shift I was left an "extra cleaning list" that if wasn't completed by end of shift I would be expected to stay after shift until done. I brought this crap to my managers attention and got a half hearted "I'll talk to her about it". Due to the fact that my managers boss is this little brats mother I know damn well nothing will come of my complaint. I have had many a shift of watching this little bully sitting on her buns in the office doing nothing but jotting down her little orders and only coming out long enough to bark out orders or belittle anyone who is a day older than she is. She openly praises the teenages she works with and shows nothing but contempt and disdain for the older ladies in the store who work their butts off every rush hour morning. The open practice of nepotism in that store is appalling, and for less than $10 bucks an hour on nightshift I'll be damned if I'm going to stay and put up with a spoiled little girl on a powertrip who thinks she can use her mommy to bully people into fearing her everyword. My son is 15 years old and he already knows he's not to apply for a job at that location. Darn shame too, I liked my co-workers and enjoyed the actual physical work..

Oh, btw, for all you coffee drinkers out there who wonder why their 3/3 don't have any sugar, I can tell you..It's because SOME of the workers are too bloody lazy to check their sugar dispensers. If it's close to empty, you won't get the full amount...

complaint: I just visited the tim hortons location in coldbrook, nova scotia. I ordered two chillis and 2 large coffees. the same order I had on thursday in new minas nova scotia. 5 miles apart. new minas took the price of the bun .89 off, because we didn't want it. just now coldbrook took it off alright, but charged the same amount. I said to the manager of the store. " if I came and ordered two rolls I would be charged .89 each, and she said yes, but, she wasn't going to take off the .89 even though i didn't want it. so, I brought them home in a bag.

I will not go there again, as the manager was not pleasant and her reasoning was in sane.

the new minas location, didn't think twice about not charging us for something we didn't want.

I think this is extremely unfair, a real rip off, and if there is another person I can send my complaint to, please let me know.

thanks

To start with let me say i am a timmy's lover but not when i am treated with such rudness as this am. i attempted to order 20 plain sour cream tim bits i was told the price then when i got to the window i waited a full two minutes looking at my order before i called in the window asking if someone would sell me my order..the fellow had to go find someone to do cash..when i checked my order i found glazed sour creams and said my order was wrong inside the window i heard the young fellow have to rudness to say to fellow worker "anyone that has ever come here knows we don't have them"in a very snotty tone...very poor attitude and service by the time someone came to give me my order four orders were sitting there and when i asked for my money back it took close to five minutes for them to figure out a refund....i have no problems with trainees..i have been one but a drive thru window is supposed to go fast,therefore have well trained people to do it i landed up with just a coffee and it took twenty minutes to get that....and much to my disappointment i found out you donot make plain timbits of any kind so much for the healthy side of things a person has to get a full donut to get a low sugar treat?????

To the poster above,

You expect well trained employees at the drive thru. How do you expect them to get that way?

It is unfortunate that service was not up to standard. I suspect that you probably were not your usual pleasant self either. Drive-thru can be very complicated and intimidating for a new employee, but everyone has to learn, since it is such an important aspect of our business.

On Saturday, July 12th.my wife and I went though the drive thru at your store on Dundas Street in Napanee, Ont.We had just come from a bank machine and had only $20 bills. I paid for our order with a $20 and received change for $10. I asked the girl and was told that she couldn't check her till until 8:00pm. It was about 8:00am at the time.She took my name and phone number and wrote it on a donut bag. I assured her that the till would NOT work out because she owed me $10. I went back to the store about 12:30pm and talked to the supervisor and was told the same story.Now; keep in mind that the $10 isn't the issue here because I am the Human Resource Manager for my company and earn an attractive salary. That night my wife and I NEVER received a call and haven't heard from Tim Hortons since.I e-mailed the customer service department and was assured by someone that an area manager would investigate and that I would receive a call from him or her. Nothing.

My big problem here is that my wife is furious and NOW, so am I. We both feel that we are being looked at as if WE did something wrong. There is NO WAY the till worked out that day unless, ?????.We are very uncomfortable going to that store because of the looks we get and have stopped going there. Another thing; just so you know, I have reported this situation to the Better Business Bureau.

We now would like the $10 plus compensation for our grief and embarrassment and humiliation.We spend a lot of money at Tim Hortons and will continue to do so, but not at that store.I would like so see a substantial gift card show up at my address to put this to sleep. The B.B.B. has my address.

P.S. I will not stop telling my story to everyone I see until this is put to rest. You can bet the $10. STILL WAITING.

Why do ppl keep posting on this site as if this site has anything to do with Timmies,

I can't belive it.

Wow. Amazing

Well let me tell you how employees in Trenton, Ontario are treated. I got hired and was being trained for supervisor position. Training at one store in Trenton to go to another one when trained. For the most part the girls were very good but they had this one supervisor there named Laura. She is downright rude. If you stop working for one minute she yells at you in front of customers and in front of the other staff. If you have a problem with someone take them aside.

Apparently she had a problem with me because from day one she was on my back none stop. i am not a stupid person. I was manager of a resort so I know how to deal with the public and with other employees. Anyway, this day they sent me down to watch movies for training and computer was broke again. Went home and called for Chris the manager to call me. No phone call. Wanted to explain to him what it has been like trying to be trained by someone that yells all the time but never received a phone call back from Chris. Have been waiting two days for a call. Left messages for him to call me and he has not done so.

Funny the one thing he said when he hired me was that he did not want a dictator for a supervisor because apparently that is what the last one was. Well that is exactly what he has with this Laura. None of the other girls think much of her but they are all scared to go to manager about her.

As far as breaks go you don't get a lunch time. you only get two breaks in an 8 hour period.

I don't understand whats going on with the stirring coffee? According to the training video, the art of coffee, it clearly says to stir if there is sugar or sweetners. and no matter how busy it gets, the coffee is ALWAYS stirred at my store. Im sure if you write out a complaint for the complaint box, the manager will take care of it. oh and for bagels, the video says to put the cream cheese on one side unless specifically requested but i dont listen to that stupid rule and i spread on both sides.

For not talking to you in drive thru, we have a 25 sec. policy AND a 5 sec. policy for answering the beep in the speaker and often, its only one person to hand out the stuff, take the money, give the change AND at the same time take someone elses order in less than 25 seconds!!!

ONE more thing, im a teenager and i dont skip work or spend my money on beer or cigaretts. i save my money to get a liscense and to get a degree so i can get a better job in the futur. i sometimes come in early about 10 or 15 mins just to relieve the day shift workers so they can go home earlier.

Hello,I am a cross trained production-store front cashier employee at a Tim Horton's restaurant in New Brunswick. This job serves to pay my bills and college fees while I finish my degree at the University of New Brunswick.

I am paid $8.00 an hour [this is above New Brunswick's Minimum wage,SO you can tell I have worked there for a while] plus whatever I get in tips at the end of the shift and am forced to work 40-65 hour work weeks [during the summer] due to the severe shortage of staff. There are many problems in and about the Tim Horton's corporation, residing with both employees and customers. Customers have come to expect the Tim Horton's employee to freshly,perfectly , prepare,and serve; hot and cold beverages,sandwiches,soups and other food items too 5-600 cars a shift without making a single mistake. Furthermore the Tim Horton's employee is expected by the customer to do all these things for them in a less than 60 second time span regardless of influencing factors [staffing,product quantities,volume of customers being served, etc & etc]

Obviously this expectation is not being met. The customer leaves dissatisfied,often expressing it verbally in terms that one wouldn't use in front of children. The employee feels devalued and demeaned ending with even less motivation and incentive to provide adequate and correct service to the next customer. Furthermore, the Tim Horton's corporation expects the employee to adhere rigidly to often unyielding and in some instances unrealistic standards. These faults of the customer and these faults of the corporation provide ever less motivation and incentive for the creation of a skilled,motivated and adequate workforce which entirely necessary if even the rudiments of the corporate and customer expectations are to be achieved

The facts of the situation are thus;

The Staffing of the majority of Tim Horton's businesses is inadequate to the task:

1) In Numbers of Warm bodies to serve the customers

2) In terms of experience, an ever increasing number of staff hired at my location have yet to enter high school or ever to have a previous job.

3) Quality,the desperation of the company for employees forces it to hire almost anyone regardless of past employment.

The Management of the majority of Tim Horton's Businesses is inadequate:

1) In terms of securing adequate staff of sufficient quality

2) In terms of securing sufficient supplies of product to satisfy customer base

3) In terms of creating an atmosphere where employees will want to work towards achieving the afore mentioned standards.

The Marketing of the franchise is also inadequate to the task:

1) In terms of brand identity Tim Horton's is failing to "be good " at any one role; is it fast food? , is it a atmosphere centric cafe? Is it a restaurant? Put simply the brand is trying to do too many things.

The franchise needs a return to or a relaunching under the banner of freshly prepared [ not freshly reheated] locally relevant goods . The franchise needs to establish a professional atmosphere where the employees are paid competitively [ in competition with REAL restaurants, not fast food joints which is only hurting the customer base]and disciplined appropriately to deliver smooth efficient service. Smooth meaning not break neck fast [aka current over stressed service times] but also not snail slow.With customers satisfied the pressure on employees will slacken, and with the removal of the fast food abomination, "stupid" customer's will go elsewhere.

I've been working at TH for a year, and it has been the worst year of my life. Terrible management, fellow emplyoees, and fucking dickhead customers. Please, don't come up to me and say "Yeah, uhhh I'd like a coffee"... that's great that you want a coffee, but i apologize for not being a mindreader... what motherfucking type of coffee do you want. To the people saying it's an easy job, you stand on your feet for 8 hours, cleaning, serving, dealing with rude ignorant people, as well as fellow workers, and non stop rushes of people coming in.

Ciao.

BITCH'BITCH'BITCH that is oll i read come on people life is way to short

i would like to say thanks to oll workers at tims for lines that go out the doors at times you people do try and get the work done as long as try that is oll we can as ask

ricky forgot as long as you try but thats ok mistakes are made but he is right lets oll work with each other SHIT its a coffee people

Is Timmy's going to get on board soon and enforce non-smoking rules? Our town has a nice patio with benchs and trees, but a non smoker cannot enjoy thier coffee out in the fresh air because there isn't any. I thought you could'nt smoke within a 10 meter distance from any doorway.

to everyone complaining about the service at Tim Hortons: what do you expect of people that work for minimum wage (or close to it), standing for 7-8 hours, while co-workers and customers are rude to them all day long? i recently worked at one for a few shifts, and let me just tell you, the working conditions are absolutely HORRIBLE-- although i know it may differ from location to location, generally they seem to hire anyone they can, pay low wages, treat them badly, while still expecting above-and-beyond customer service.

i also should mention, the Tim Hortons location i was at has still not paid me my wages in 3 weeks.

I have some how ended up on this blog as i own multiple businesses and iam looking for another,so we were thinking of a tim hortons franchise.but i have to comment on some of the things i have read in the past 10 minutes.if you do not enjoy your job-QUIT.is that a foreign word? all i hear is people whining and complaining about their jobs or service they get(lack thereof i shall say). there is a simple solution to both these things. if you are an unhappy employee quit your job and find a new one instead of whining about it.suck it up,this is life and if youre not happy with the way youre living it is up to you to change it.im very short staffed in my restaurant,but all of my employees enjoy working here,and i would rather not have an employee(and im desperate!) that was not enjoying their customers or position within my place of business.i consider my self to be very lucky that i live in canada and may choose what i do for a living,in many countries you are forced to work in horrible conditions for next to nothing,i wouldnt be complaining about $8.60/hr,if you dont like it work at a higher paying job,i can guarantee you that you will have far more responsibilities but will earn more,its give and take. i work about 18 hours a day and do you hear me complaining-NO,and that is because this is what i made as a choice for myself and if i didnt think it was worth my efforts i would not continue to do this line of work,as im the only one that can make decisions for myself,stop acting as if you are a toddler,and make up your minds as to where you want to be in life professionally.the same thing goes to dissatisfied customers,this ones a quick fix-DONT GO BACK. if tim hortons is causing you so much stress in your life that you need to complain to anyone that will read or listen stop purchasing their product.just a hint,contact the head owners and see if it is possible to speak with them as talking to management or supervisors is not going to get back to them,if it is a serious disrespect issue,as i wouldnt be pleased if a person working the drive-thru used a racial slur towards me or anyone i know.

I currently work at a Tim Hortons and am being paid Minimum wage, get treated like shit by customers everyday and get ordered around constantly. It's one thing to have to put up with management and supervisors ordering you around but I will most definitely be rude to ANY customer who treats me like shit. Do on to others as you would have do on to you. Honestly, you can't expect to treat the Timmys employee like shit and have them smile back at you with a "oh thank you!!!" or "Have a nice evening!". The majority of the customers that come into Tim Hortons don't even know what it's like to have to put up with other peoples shit all day long and do it for only MINIMUM WAGE! I can't stress that enough. We're not gonna nod and smile if you're treating us like shit for minimum wage. A lot of you wouldn't even smile and nod for $20 or $30 an hour. The way I see it, until you've worked for a place like Tim Hortons for MORE than 3 months, hell maybe even longer than that, and FULL TIME might I add, you have NO RIGHT whatsoever to bitch. Take your god damn coffee and shut up.

Oh and another little tip for customers. Don't use our names like you know us. Nothing makes you look like a bigger moron than when you read our names off our nametags and go "Hello *what ever the employees name is* I'd like a.." People seem to think it's witty or smart, but you look like a complete moron doing it AND it just makes the employee serving you irritated and makes them more inclined to treat you like the asshole you are.

Honestly, get a life people and stop bitching about employees that are paid enough to deal with your bullshit.

And I never thought I'd DEFEND Tim Hortons about this but I saw a couple people bitching about the brewed tea costing more than bagged tea. Ok, SOME people actually like it and don't mind paying an extra 50 cents for it. What's the point of bitching about the price though if you say it tastes like shit and would never have it again? What does it matter?? Your bagged tea is still the same as your coffees. But either way, you come off as idiotic cheapskate. If you can't afford an extra 50 cents for the tea you CLAIM you don't like so much, then what the hell are you doing spending like $5 or more a day on coffee or tea??

Definitely will be glad when my last 2 weeks are up.

Aug 21-2008

I've noticed that Tim Horton's has changed some of the items on their menu. The cheese croissant and the butter croissant and the cherry cheese danishes, these items were my favorite, but not anymore. Due to the fact they have added more air to the product, the cheese croissants used to be filled with cheese and they were delicious. Now they are filled with air and taste like crap, the cheese danishes are the same. Seems you have lowered the quality of the food and did not lower the prices, so again Tim Horton's gets rich!!!! I went to Coffee Time today for a bagel for the first time and WOW...my wife was right...they make an AWESOME bagel.

tim hortons has become just another fast food restaurant with poor service and processed and packaged foods.i get a chill up my spine when they advertise fresh or homemade products,what could they be speaking of the frozen doughnuts,soup,bagels all factory and mass produced and beverages that were unique in a fountain format now bottled in plastic.it also might be a good time to check with tdl and find out who there cold meats supplier is!!!!!!!!!!!!!!!!!!!!!!!!!!

I hate Tim Hortons,

I worked there a few years ago, decided to go back to a different store. So if you work morning shift, you have to call the boss to call in sick at home. I worked at 6am and one day I was sick so I call leave a message, go back to bed. Then at 6 I get a call saying "where are you blah blah blah" I tell them I called and the girl swears on the phone, then demands a doctors note. So fine get the doctors note, Im sick who cares I get the note then at like 7pm I get a call from work "Are you going to show up tomorrow" this girl is a bitch it was a manager that just came back from mat leave. So I never met this chick and shes treating me like I'm the worst employee there. and this was my first time calling in sick!!!

So I said fuck it, I didn't go the next day, I figure I can get a better job. Get this though. Its been a month since I left and im still fighting to get my last freaking pay check!! They keep saying they have sent it out, I received my pay stub and roe but no pay. I have called and the owner isn't in when I call, and half the time I call the owner doesnt get the message.

I called Human resources at the head office, and havent heard back from them either. Im pissed!

Hi,

I work at the Tim Hortons in Napanee by the 401 and I have to say that I really like my job. The customers are great and don't mind waiting a few seconds if I have to brew a fresh pot, or if I have to grab something from the back. The managers, owner, and all of the supervisors are really great too.

Like many people on here, i don't understand what all of the complaining is about. I mean, the job just IS what it IS. there is nothing exceptionally difficult about it and so i don't understand the whining about the pay, you DO have to WORK, and you are not being paid to stand around.

The customers, for the most part, are fairly patient and the staff all have great attitudes. While it is not the most stressful job I have had, I do agree that yes, at times it can be a little stressful when you have a line out the door, but you can only do what you can do.... keep serving coffee. Clean the stations and the store when the customers have dispersed, be generally polite and smile, get paid and go home.

I mean, really, what is the big deal?

As for irritable customers, who cares? so they are irritable, so what? Really, I LOVE the grouchy ones. They get up to my till, make a scene about this or that, and then the person who was standing behind them SEES what a moron that guy was, and gives me an extra tip....

I was very angry after coming to work, sitting down at my desk to open my lid and see that I was given a large coffee with creamer, and not a french vanilla cap. like I had ordered. This has happened to me twice. My whole work day was shot.

Melanie

Ok Well i work at Tim hortons and it is horrible .you are treated horrible and you get no benifits, paid minimun wage and such long shifts that makeyou want to die. Sometimes when you work eight hours you don't even recive a break.In addition I am fourteen and they have made me work a ten hour shift.They are a horrible bisness ( don;t know how to spell it) i hope no one makes the mistake of working their like i did.

OKAY! I love my job , and I have been working there for 4 years!! I am a supervisor and I love TIM HORTONS!!!!!!!!!! FUCK ALL THE UNHAPPY CUSTOMERS~

I would like to complain about the Tim Hortons at Aimco and Dixie rd. in Mississauga ON. I spent a Half hour waiting at the drive through at this facility in order to get a soup and a coffee. What I would like to know is why it takes so long at this location as this is not the first time that the drive through line takes too much time. I find the employees far too slow and time is of the essence for alot of us.

Annonymous Oct 8th...What you're talking about is a generalization about Tim Horton's. I've worked at 3 different establishments and been under 2 different owners. The first location I was employed at was just as you said, but the second and third are fantastic places to work at. #2 and #3 are owned by the same person. They know how to keep employees happy and give outstanding customer service. The way you should have worded your comment was "I work at Tim Horton's and the owner is horrible" or "the place I work at is horrible." When you make general statements about the corporation, you are being highly inaccurate. Never has anyone I know been asked to work without a break. That's actually illegal. Nor has anyone been asked to work beyond 8hrs without agreeing to it. I see that your spelling needs some improvement as well. Perhaps if it's wearing you down at 14, you should consider focusing on school and leaving the establishment that hired you. I'm sorry that your experience has been so negative.

Melanie oct 1... Where I work, I require all of my employees working in the drive-through to mark the lids of ALL the drinks that are passed out the window. The same thing happened to my husband at another establishment and he filed a complaint, suggesting that they mark their lids as well. He goes there regularly and says that now every time he visits, his lid is clearly marked. Perhaps y