You cannot order a decaf espresso macchiato with the Starbucks mobile app

For reasons that will become much more obvious shortly, I’ve been spending a lot of time trying out various ways to order food and drinks for pickup using mobile apps.

Starbucks has a very slick mobile app, with solid logistical support for it in their restaurants, and because you need to preload the mobile app with a minimum of $25, I’ve had more experience with it than others (despite not really having a taste for Starbucks coffee).

The one thing about the app that’s confounded me is that I haven’t been able to figure out how to order a decaf espresso macchiato.

I can select the cup size, the number of shots, the milk type and degree of froth, the sweetener, and whether I want extra water or not.

I can choose to add caramel sauce or cinnamon dolce syrup, or sugar-free cinnamon dolce syrup.

But there’s no way to select decaf coffee.

So I contacted Starbucks using the form linked to from the app, and their quick reply was:

I am so sorry that the mobile application is not set up for the option of a Decaffeinated Espresso Macchiato due to no decaf option. I will be sure to share your feedback to the correct department to be considered on the next update. Once again I am very sorry for the inconvenience.

So at the very least I’m not crazy: there is no option for selecting decaf.

This is such a bizarre design decision, that runs contrary to the app’s flexibility otherwise, that I have to imagine it’s tied to a process issue that’s not obvious.

Any thoughts?

Comments

Patricia Delaughter's picture
Patricia Delaughter on July 25, 2018 - 16:05 Permalink

Please add a decaf option to ice coffees love the app but don't use often due to no decaf available for ice coffees

david lotter's picture
david lotter on December 16, 2018 - 11:50 Permalink

Why can't you folks add a decaf option on the Starbucks App? Seriously. It isn't that hard to add a decaf option on the customize order page. If you need help I'll do it. But seriously - this feature should be on the app. This is an easy fix.

Peter Rukavina's picture
Peter Rukavina on December 16, 2018 - 11:51 Permalink

We’ll get right on that.

 

Tina Carpenter 's picture
Tina Carpenter on April 2, 2019 - 12:17 Permalink

Can't order decaf drinks on the app.
I love your drinks but I order decaf. It can be done in the store so why not the app??