For reasons that will become much more obvious shortly, I’ve been spending a lot of time trying out various ways to order food and drinks for pickup using mobile apps.
Starbucks has a very slick mobile app, with solid logistical support for it in their restaurants, and because you need to preload the mobile app with a minimum of $25, I’ve had more experience with it than others (despite not really having a taste for Starbucks coffee).
The one thing about the app that’s confounded me is that I haven’t been able to figure out how to order a decaf espresso macchiato.
I can select the cup size, the number of shots, the milk type and degree of froth, the sweetener, and whether I want extra water or not.
I can choose to add caramel sauce or cinnamon dolce syrup, or sugar-free cinnamon dolce syrup.
But there’s no way to select decaf coffee.
So I contacted Starbucks using the form linked to from the app, and their quick reply was:
I am so sorry that the mobile application is not set up for the option of a Decaffeinated Espresso Macchiato due to no decaf option. I will be sure to share your feedback to the correct department to be considered on the next update. Once again I am very sorry for the inconvenience.
So at the very least I’m not crazy: there is no option for selecting decaf.
This is such a bizarre design decision, that runs contrary to the app’s flexibility otherwise, that I have to imagine it’s tied to a process issue that’s not obvious.
Any thoughts?
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Comments
Please add a decaf option to
Please add a decaf option to ice coffees love the app but don't use often due to no decaf available for ice coffees
Why can't you folks add a
Why can't you folks add a decaf option on the Starbucks App? Seriously. It isn't that hard to add a decaf option on the customize order page. If you need help I'll do it. But seriously - this feature should be on the app. This is an easy fix.
We’ll get right on that.
We’ll get right on that.
You'll get on that when. It's
You'll get on that when. It's almost 2020. This post was 2018.......really??
You'll get on that when. It's
You'll get on that when. It's almost 2020. This post was 2018.......really??
Can't order decaf drinks on
Can't order decaf drinks on the app.
I love your drinks but I order decaf. It can be done in the store so why not the app??
It’s there! I searched this
It’s there! I searched this issue this morning (8/3/2020) to see if there was a work around. Then, after reading this post just now, I looked to see if there was an update for the app. There was. It just updated and there is now a decaf option (in with the “shots” portion) for the americano I usually order! Wanted to share...
I was at a drive thru window
I was at a drive thru window this morning after ordering a Decaf Frappuccino, and the girl asked if I just wanted decaf espresso or the whole drink decaf. I wasn't aware there was a difference as I'm new to the decaf game. She explained that I cannot order an entire decaf drink on the app, only decaf espresso shot added to caffeinated coffee drink. My orders must be made in person and I must tell the barista I would like a fully decaf beverage. Who knew?
I am trying to order a decaf
I am trying to order a decaf vanilla latte and it does not let me either...I went into their store to order it and their computers are down and told me to order on the app. When I told them I can not order a decaf on the app, they told me to go to Peets down the street. WOW...great way to lose customers!
2021 still waiting on decaf
2021 still waiting on decaf option on mobile app? Had Starbucks added it and I’m missing it?
Especially during the
Especially during the pandemic it would certainly be appreciated if you can include decaf lattes on the mobile app.
I’m pregnant and love your
I’m pregnant and love your coffee but doc recommends decaf only. Trying to do the order and get one free later and can’t order my decaf. Only way offer valid is through the app!! I still can’t believe this is not an option. It allows down to 1 pump espresso why not have an option for 0
I am not able to order decaf
I am not able to order decaf iced coffee drinks at all. You have decaf options on the hot drinks, why not the cold? Really, really frustrating esp with the pandemic!
I'd appreciate being able to
I'd appreciate being able to order decaf on the app! I'm still extra cautious and won't go inside restaurants so being able to order on the app is a big help!
Has anyone figured out how to
Has anyone figured out how to order decaf on the SB app???
There’s a pull-down option on
There’s a pull-down option on some drinks under “customize” to add varying degrees of decaf espresso or blonde espresso but it won’t let you select a choice.
So weird all these years
So weird all these years later there's still no option to get PURELY decaf fraps. You can select decaf but it adds a shot and a dollar
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