Air Canada ‘upgrades’ their website

Air Canada ‘upgraded’ their website today, and in doing so they appear to have left Firefox (and Safari) on the Mac behind:

Air Canada: Go Away!

The “Viewing Tips” section of their site says, in part: is designed to be compatible with most browsers on the Windows platform, but we recommend specific configurations. Many older versions of these browsers do not support the latest Internet technology (such as style sheets, JavaScript, SSL security or frames).

Their “Recommended Macintosh Configuration” is “Macintosh OS 9 or later / Internet Explorer 5.0 and above.”

Has anyone at Air Canada actually ever used Internet Explorer on a Mac?


neil's picture
neil on December 6, 2004 - 23:20 Permalink

Hi. I find this attitude extremely bizarre.

The PowerMac G4 I’m using has Safari, Netscape and Internet Explorer. I use all three depending on the circumstances.

Air Canada has just limited their potential clientele and this will severely limit their ability to function. After all, they’ve only been operating under their new structure for three months.

I, for one, will probably avoid using their website to book flights.

I hope that someone in their IT department wakes up and smells the latte.

Nils's picture
Nils on December 7, 2004 - 01:39 Permalink

I’ve written to demanding they fix this problem and/or fire whatever incompetent (or on-the-take) dunce they have who can’t build a site that’s compatible with Firefox. Idiots.

Iain's picture
Iain on December 7, 2004 - 16:43 Permalink

I’ve done my part in emailing them with a complaint too…

Our IT department won’t allow us to run Explorer because it is considered a security risk.
Why is this site not compatible with Mozilla Firefox?
Can this site be fixed?”

So far I can only be HOPEFUL that my email “requires a resonse”!
“Dear Customer, thank you for your Email.
The reference number for your Email is ‘041207-000118’.

We appreciate feedback on our products and services. Should your Email require a response, we will respond very shortly.”

Nils's picture
Nils on December 7, 2004 - 18:00 Permalink

Mine was a little more … well, direct. “If your Webmaster/Site Designer is too incompetent to design a site that can work with Mozilla Firefox, please fire them and get someone fresh out of college to do the job better and cheaper. Fix this problem or you will lose business.”

Or something like that. I have no patience with morons.

Nils's picture
Nils on December 8, 2004 - 23:44 Permalink

… and today Air canada responds. This e-mail is cut and pasted, with their grammar and syntax left intact (including what appears to be at least one missing word):


Response (Air Canada Web Travel) — 12/08/2004 05:37 PM
Dear Ling Nils,

Thank you for contacting Air Canada.

Although FireFox, Safari and/or Mozilla browsers are not supported browsers they should on the site with no issues.

Feedback from our valued customers is important and your comments and
suggestions are appreciated, as it enables us to monitor the quality of our products and services.

Your correspondence has been forwarded to our web design team for their review and future consideration.

If you require further technical assistance, please click this link:…

We hope that this information has been helpful and we look forward to being of service to you in the future.

Note: Please do not “REPLY” to this email and “update” it should you require further assistance.


Personally, I love the fact that I have a direct link to the “techass” who designed a website that only IE can use.