When customer service isn’t

Here’s a little screen snip from the Eastlink DVR page:

Snip from Eastlink DVR page

I naively assumed that when I clicked on the big Order Now button, and filled out this online order form, I was actually placing my order.

It appears that this “order online” exercise is simply a cleverly disguised hoax, however, as almost 48 hours later I received back this email:

Dear Peter,
Thank you for your email.
We contacted you regarding the dvr installation. The monthy fee for the dvr rental is 14.95 plus tax and the installation would be 19.95 plus tax if you were to order before November 31. To get more information on appt. times or other services please call our customer care line at 367-2800 or 1-888-345-1111 and we will be happy to assist you.
Thank You,
Customer Care

So to actually place an order, I had to get on the phone, wade through the telephone tree, give over my identifying information (phone, name, address), and describe what I wanted to order. At least in theory I have now “ordered.” We’ll see what happens next.


DerekMac's picture
DerekMac on November 3, 2005 - 23:05 Permalink

Interesting to see that Eastlink’s Novembers have 31 days. I guess that allows you to spend more time on order-line hold!

Jane tisdale's picture
Jane tisdale on April 4, 2006 - 14:54 Permalink

Have had problems with Eastlinks service from day one. I am in the process of finding another server. The straw that broke the camels back was yesterday when they told me my problem was probably in the 4 or 5 foot cord that goes from their modem to my computer. It is the cord they provided, necessary to hook me up to their service. They, however told me it was my responsibity, that they would definitely not replace it and told me to go to radioshack. It is their cord, not mine.
Since hooking up with eastlink I have only been able to access their services 2/3’s of the time. I can never get anyone to call me back to register a complaint. On and on….