“Are we going to apologise when something goes wrong? No we’re f**king not,” said O’Leary. “It doesn’t matter how many times you write to us complaining that we wouldn’t put you up in a hotel because there was fog at Stansted. You didn’t pay us for it,” he added.
Maybe the problem with corporations and customer service is not that they offer poor customer service, but that they claim they don’t. If a company says “we suck,” any service looks good. If RyanAir can get me from point A in Europe to point B in Europe for $20, I’ll put up with pretty well anything.