Trinic Issue Resolved

How quickly things work on the Internet. Trinic responds:

Thank you for your response. One of the problems with e-mail communications, or even instant messaging is the inability to convey tone. We now understand how our standard response to multiple identical messages could be interpreted as a negative or chastised tone. Although our intent was not to convey it in this sense, it is obvious that it has been interpreted otherwise, which is indeed our fault.

Thank you for your suggestions regarding a modification to our standard response regarding the issue in question. We will take it under advisement when we rewrite the standard response message tomorrow.

To which I responded:
Thank you. I appreciate (a) your quick reply and (b) the tone of your quick reply. You will retain my business, and in future I will address me email to only one destination. Problem solved.
I can again recommend their services.