How quickly things work on the Internet. Trinic responds:
Thank you for your response. One of the problems with e-mail communications, or even instant messaging is the inability to convey tone. We now understand how our standard response to multiple identical messages could be interpreted as a negative or chastised tone. Although our intent was not to convey it in this sense, it is obvious that it has been interpreted otherwise, which is indeed our fault.To which I responded:
Thank you for your suggestions regarding a modification to our standard response regarding the issue in question. We will take it under advisement when we rewrite the standard response message tomorrow.
Thank you. I appreciate (a) your quick reply and (b) the tone of your quick reply. You will retain my business, and in future I will address me email to only one destination. Problem solved.I can again recommend their services.