Returning The Sectional

Remember The Sectional I wrote about last month? We’ve decided to return it!

Cozey has a very generous 30-day return policy:

Choosing the right sofa can be tricky, which is why we offer a 30-day risk-free trial. We want you to be confident in your decision, so use these 30 days to sit and nap on it, binge watch all your favourites, or read into the morning. If for whatever reason, the product doesn’t fit your needs, we will take it back for free. Simply keep all the boxes it shipped in.

That’s exactly what we did: we lived with the sectional for close to a month, and decided that, in the end, it wasn’t for us. For a bunch of reasons, but mostly because it ended up being far to precious for our lifestyle: the fabric colour and style meant that it went from being elegant and beautiful to looking schlumpy and in need of a cleaning after just a little bit of use. Future projections were not good. We need something that will wear better and stand up to the exigencies of our life.

I emailed Cozey on Sunday to request a return and received pre-paid Purolator shipping labels two hours later. It took the better part of a day to disassemble and re-box everything (thank goodness we kept all the boxes and packing materials!) and it will get picked up this afternoon.

The search continues…


Oliver's picture
Oliver on October 14, 2022 - 14:34 Permalink

Sounds like progress to me.