Thank you. Your email is important to us and will be addressed within 3 business days. If your concern is urgent please call us at 453-2800 or toll free at 1-888-345-1111.
Why is this considered acceptable?
If I telephone Eastlink, which is much less convenient for me (mostly because I’ll have to wait on hold for 10 minutes), and much more expensive for them (because they have to pay for me to wait on hold, and because they have to have enough operators on duty to ensure that I’m not waiting forever), they would respond “immediately.”
However for some reason if I email them, which is quick and easy for me, and presumably much easier for them to handle because it’s cheaper, easier to schedule, and can be routed to a much broader collection of support staff, they need 3 business days to answer.