"Offline. Changes won't appear on your other devices until 1Password reconnects."

I’m posting this here as a service to the stymied. My 1Password, both on mobile and desktop, was complaining about being “offline,” despite my not actually being offline.

The error message on the desktop, accompanied by a red cloud icon in the app’s toolbar with a slash through it, looked like this:

A screen shot of a 1Password error message: "Offline. Changes won't appear on your other devices until 1Password reconnects."

I was confounded.

I uninstalled and reinstalled, checked my network connection, restarted my computer: nothing helped.

With the aid of 1Password support, to which I sent a diagnostics log, I learned that the error was a result of a 1Password Business account to which I no longer had access still being “signed in”:

Thanks for sending that diagnostics report through to me from 1Password on your Mac and apologies for the confusion as to why 1Password is reporting itself as offline here. After taking a look at the report, it looks like you have a suspended 1Password Business account signed in to the app on your Mac which is why 1Password is reporting itself as offline.

Sure enought that was it: I signed out of the offending account, and suddently I was “back online.”

Peter Rukavina
1Password
Error Message

Comments

Submitted by David L on

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I'm running into exactly this problem. How did you find out which accounts you needed to sign out of, and where/how do you do that?

Submitted by Luke C. on

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The "offline" message in my 1Password iOS app had been driving me crazy for ages... But your article solved it! I was logged into multiple 1Password accounts, and one of them was associated with a business account that was no longer active. Signing out of that one account took care of the "offline" warning and "red cloud" icon. It'd be helpful if 1Password's app simply told us there was a deactivated account that needs to be logged out of, instead of kinda erroneously saying the app is "offline," which implies an internet issue rather than an account issue.

Submitted by Deva on

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Thanks so much, fixed the issue for me as well! The error message is really unclear and left me trying out a lot of different things first before getting frustrated until I found this post.

Submitted by Burt Welsh on

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1Password app on Chromebook couldn't connect, and found my old boss's blog looking for a fix. 1Password app on other computers and 1Password browser extensions (including Chrome extension on Chromebook) were fine. On ipad app I went to: 1Password -> Our Family(my collection) -> Manage Accounts -> Our Family(my email) -> Your Details -> Linked to Your Account -> and saw a list of about 30 "links", four called "volteer" which is what Chromebooks call themselves. I pressed the "unlink" button on all four them and acknowledged I'd have to sign in again. NOTE: I rebooted Chromebook too.

  • After putting my password into 1Password app on Chromebook it was fine again.
  • I decided to "unlink" all of the other 20 some "links" that were not my computers or phone apps. I assume those were browser related.
  • Re-establishing the "link" for each 1Password browser extension required requesting and receiving an email from 1Password with a link that asks for the email, secret key, and password.
  • NOTE: the list of "links" visible with the 1Password browser extension include "OS" and "Last Access" that weren't shown on the 1Password apps.
  • The "links" are visible from: 1Password Extension -> User Our Family(top right) -> Manage Account -> they are listed at the bottom

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About This Blog

Photo of Peter RukavinaI am . I am a writer, letterpress printer, and a curious person.

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