The New Yorker: The Final Chapter

Subsequent to my email from David Carey, Publisher of The New Yorker I received the following email from Jim Mate, VP- Retail Marketing, Conde Nast Publications:

We apologize for the difficulty that you had in finding the New Yorker at Tweels Gift Shop. We looked into this.

We found that Tweel’s normally receives 15 copies of The New Yorker and, thanks to loyal readers like you, sells an average of 7 copies each week. However, I was told that one recent issue was not delivered to Tweels for some reason. (That’s what they mean by being “shorted”.) Tweels did not get the issue with the cover date October 8. If you have not been able to get a copy of that issue please let me know . I would be happy to send one to you.

Regarding your comments about the Mondays that are holidays in Canada , I have found out that on those weeks Tweels gets their copies on Tuesday. That’s because the magazine distributor also takes off on the Monday holiday.

We very much appreciate your interest in The New Yorker. I hope that you will be able to find and buy your copy of The New Yorker each week at Tweels. However, if by some chance you have difficulty finding a particular issue — weather and other things sometimes lead to shipping delays — please let me know and I will take care of it. Thank you and have a pleasant weekend.

I my book this all represents stellar customer service, and is a credit to the magazine and to Conde Nast, its parent. Thank you.


Oliver Baker's picture
Oliver Baker on November 18, 2001 - 01:32 Permalink