Joi Ito discusses how the installation of lockers a Japanese love hotels has increased customer loyalty.
We have a version of this here in Charlottetown: coffee places, like Timothy’s and Beanz, where customers store their “frequent drinker” cards in a Rolodex at the cash so they don’t have to remember to bring them with them on each visit.
And of course there’s the Esso SpeedPass (which the silverorangers turned me onto): it’s got me buying 100% of my gasoline at Esso, despite its being the worst polluter on the planet. Convenience trumps morality; go figure.
About This Blog
I am Peter Rukavina and this is my blog. I am a writer, letterpress printer, and a curious person.
To learn more about me, read my /now, look at my bio, listen to audio I’ve posted, read presentations and speeches I’ve written, or get in touch (peter@rukavina.net is the quickest way).
You can subscribe to an RSS feed of posts, an RSS feed of comments, or a podcast RSS feed that just contains audio posts. You can also receive a daily digests of posts by email.
Add new comment