Leading Edge Customer Service

1. What Aliant’s website says about the company’s approach:

We’re one of Canada’s top high-tech companies with subsidiaries around the world. We have 10,000 forward-thinking professionals, each focused on creating new and better ways for customers to communicate, work and live. By combining complete and leading-edge solutions with in-depth knowledge, strong customer relationships, extensive reach and a focus on innovation, Aliant is at the forefront of the communications revolution.

2. Date that I emailed a request to Island Tel’s customer service email address asking why calls to the new area code 778 weren’t going through half the time: March 23, 2002.

3. Date that I received a reply: April 5, 2002.

4. Approximate number of hours from question to reply: 312.

5. Estimate of time it would have taken to get the same answer (“call repair”) if I’d just picked up the phone and called Island Tel on March 23: 3 minutes.

6. Factor by which using the Internet decreased Island Tel’s response time: 6,240


Alan's picture
Alan on April 5, 2002 - 16:25 Permalink

Doesn’t mention that Aliant is a mere branch plant operation of the rapidly decomposing BCE Inc. around their website anywhere does it?

Peter Rukavina's picture
Peter Rukavina on April 5, 2002 - 16:27 Permalink

On this page, it says “Q: Who is your majority shareholder?
A: BCE Inc. beneficially owns and controls 53% of the outstanding common shares of Aliant.”.

Alan's picture
Alan on April 5, 2002 - 16:49 Permalink

As a holder (directly and through mutual funds) of 0.0000000002342% of BCE Inc. I can personally confirm dissatisfaction with recent performance and concern as to the general world classiness of operations, both central and branchly . I will raise my objections to the slack response time of my subsidiary Aliant at the next shareholder meeting I attend.

christopher's picture
christopher on April 6, 2002 - 03:46 Permalink

It would be interesting to score the veracity of every word in that little puff of theirs. I wonder who down there — if anyone — actually believes such nonsense. It does read, however, as if it been written by a marketing droid program — don’t think they missed a clich

Alan's picture
Alan on April 6, 2002 - 13:11 Permalink

What kills me is that these kinds of statements are both all the same and provide no meaning. On the investment side, I am once again heartened that my placements in breweries have outstripped my technology stocks for another year. Here’s to something that tells you what it is, provides what is promised as promised and makes most people reasonably happy. Now if I could just find out how to invest in Thomas the Tank Engine.