My favourite takeout lunch order is from Khoaw Pon: basil stir fry with shrimp and cashews.
Today I ordered it by delivery, as I was working and didn’t want to get out of the zone. The order took longer than predicted to arrive: I was given a 45 minute estimate, and after an hour it still hasn’t come.
I called the restaurant, and was reassured that it would arrive in 5 to 10 minutes, as they were just waiting for a delivery driver.
Sure enough, five minutes later the delivery was on my doorstep.
With a $20 gift certificate attached.
That’s a classy move, one that has me writing a “that’s a classy move” blog post rather than a “I’m so disappointed” one.