Island Tel Network Down for 35 Minutes

At 11:25 a.m. this morning the Island Tel network went off the air. No high speed Internet. No access from the Internet to webservers on the network. And so on. Took the usual frustrating trip through customer service [sic] hell. Finally hung up in frustration after the tech guy asked me to disable my firewall. Sigh. Network came back up after 35 minutes.