If you’re a Rogers “Pay As You Go” wireless customer, you may have found yourself perplexed when attempted to contact a human being about your account. If you call the main customer service number for Rogers, they tell you that they can’t help you. If you call the number for “Pay As You Go” customer service, you appear only to be able to talk to a robot.
It seems, however, that you can punch through to a human being by saying “other options” when you’re asked what you want to do. Then you have to say “how to contact Rogers” and listen to a long spiel that includes the fax number, mailing address and website; only at the end of the spiel can you respond with “Yes” that you have “an urgent issue” that requires talking to a real person.