Here’s the full text of the email message that Eastlink is sending to ISN customers about the @isn.net email situation (I received a copy because I have been firstname.lastname@example.org since day one):
On January 31, 2008, EastLink became your Internet service provider as a result of our purchase of Island Services Network (ISN). EastLink has been proudly serving Maritimers for more than 35 years. During this time, we have grown to become the largest privately held communications and entertainment company in Canada and have more than 800 employees located in offices throughout Prince Edward Island and Nova Scotia.
EastLink will be converting all customer email addresses from the existing ISN email address to new EastLink addresses throughout March and early April. This change is necessary to provide the full range of features and benefits provided with EastLink’s email service including expanded virus protection and spam filtering.
Please call us at 1-888-345-1111 to select your new EastLink email address. It is imperative that this occur before April 15th, 2008, the date which ISN email addresses will no longer operate. If you have already changed your email address, please disregard this message.
Our Technical Support Representatives will be happy to assist you in setting up your new EastLink email address and updating your email client. Throughout this time, you will continue to receive email at your current ISN address, however, please note as of April 15th, 2008 emails sent to your old ISN email address will be returned to sender as undeliverable. We understand that changing your email address is inconvenient, however it is a necessary step in providing you with the reliability and performance that has made EastLink’s Internet service one of the best in North America.
Please note that customers who utilize personal webspace will also need to transfer it to EastLink by April 15th, 2008. This can be arranged on the same call.
Note: If you are an EastLink Business client, and currently use an ISN email account, please call 1-877-813-1727 to select your new EastLink address. If you have a business vanity email (i.e. email@example.com) no changes are required.
Thank you for your understanding during the transition to EastLink. We look forward to providing you with the excellent service for which EastLink is known.
The email is signed by Dan McKeen and Lee Bragg, co-CEOs of Eastlink.
Setting aside the essential inaccuracy of the argument — that disabling @isn.net email address “is necessary to provide the full range of features and benefits provided with EastLink’s email service,” which is more marketing-speak and than technical analysis — it’s March 17 today, meaning that they’re giving me and my fellow @isn.netters a month to change over email addresses we’ve have for more than a decade.