Eastlink Comes Through

I wrote earlier about a challenge with Eastlink, my cable provider, and getting extra cable outlets installed.

I sent an email off to Eastlink on Tuesday. On Wednesday I got a telephone call from Eastlink, and a very nice woman offered to have an installer come out and install an additional outlet, at no charge. This morning the installer showed up and did exactly that. As I type this, I’m watching Compass in a little window on the screen as a result.

My only criticism: the appointment was an “all day” appointment, meaning that we had to be prepared for the installer from 9:00 a.m. to 6:00 p.m. I thought these days were over: even doctors, who have arguably more complicated lives than cable installers, can schedule in a narrower window than that. One would think that after the endless parody of this system on repeats of Seinfeld would have sunk in by now.

That all said, Eastlink came through, and that’s laudable.


Doug MacLaren's picture
Doug MacLaren on February 1, 2003 - 02:59 Permalink

Just wait until next month when they start charging you $3.99/mo for the extra outlet they so graciously installed for free.