It actually arrived at our house at around 1:30 p.m. on Thursday afternoon, but Catherine was out, and she found the DSL “door knocker” on our front door when she returned.
I followed the instructions on the door knocker and went to the DHL website, entered the “door knocker number” and requested delivery on Friday to my office.
When nothing had arrived by Friday at lunch, I called the DHL toll-free number to confirm that my request had “taken.” After a transfer to the Canadian operation, an agent confirmed that there was no record at all of my web request; he submitted it manually, and said it could be Monday before my rabbit arrived at the office.
With no rabbit at the end of business on Friday, on a lark I called DHL back and spoke to a much more helpful agent who gave me the address of the local DHL station here in Charlottetown and told me I could simply try going there to see if my package was there.
It turned out that the station is located at 7 Mount Edward Road (although you won’t find any record of this in Google) in behind K&M Home Heating and next door to the old Wizard store. It’s only open two hours a day, one in the early morning and one in the afternoon, and it’s not really set up at all for customers to just “drop by” as it’s only a warehouse.
That said, I found two very helpful drivers unloading packages from a cube van, and they quickly located my rabbit. I paid the COD with a credit card, and I was off.