Here’s an email we sent to Reinvented’s web hosting customers this afternoon:
Just a note to let you know, as a web-hosting customer of Reinvented Inc., of a change we made today to our Internet service.
For the last 3 years your website has been hosted on our servers connected to Island Tel “Advanced” Solutions’ network. Unfortunately some of the time their “solutions” have been slightly less than “advanced,” and although we’ve managed to keep things humming about 98% of the time, that 2% of the time when problems have cropped up we’ve been very frustrated with the poor service we’ve received from Island Tel, and as Island Tel has morphed into Aliant, and moved their technical support offshore to Moncton, things have only gotten worse.
I’m happy to report that as of this afternoon, our servers are now connected to Island Services Network’s network. ISN is a local company, based in Charlottetown, and is the Island’s oldest Internet provider. We’ve always found their customer service to be a cut above the rest, and have long-standing business relationships with their key people.
We don’t expect the new setup to be perfect, but we do expect the response to problems from ISN to be faster and more intelligent. Which is only a good thing for you and for us.
I was ISN’s first customer; it’s good to be back.