Have you ever talked to anyone who’s worked in a call centre? They universally describe their call centre jobs a ones with low pay, high stress, and few prospects. And the latest news about call centre layoffs in Bloomfield, and Montague demonstrates just how secure these jobs are.
Industry types call call centre work “intense.” Take a quote from this story for example:
“Call centres have a high turnover rate, due to the intense nature of the work. The search for employment and rewarding work keeps many working in call centres always looking for new opportunities,” says site administrator Luc Theriault.
And PEI’s wage rate is euphemistically called “competitive,” as in this snip from this HRDC publication:
The provincial government continues to support the development of the call centre industry in P.E.I. This, coupled with a wage rate in P.E.I. which is very competitive, could attract new business and provide a favourable economic climate for existing companies to expand.
And yet call centre jobs are promoted as “IT jobs” and the naive public is led to believe that answering the phone for Reader’s Digest is somehow akin to writing code to guide the Space Shuttle home to earth.
While some might say that it’s elitist to look askance at any new jobs on Prince Edward Island, surely to continue to invest in these transitory jobs is foolish: let’s invest in high-value, sustainable IT jobs rather than throwing our money away to build more digital sweat shops.