Beware of Digital North America

In mid-July I signed up for Island Tel Mobility’s Digital North America plan because I was tired of getting $350 cell phone bills every time I got back from a trip to the USA. For $79, the Digital North America plan gets you 200 minutes of calling anywhere in North America.

Imagine my surprise upon returning from our latest trip to find a cell phone bill for $340.87 waiting for me. I spent about 20 minutes on the phone with Island Tel this morning, and they tracked the problem back to a misconfiguration of my account in their database: I was being billed for all of my “free” long distance.

The result? They had overcharged me by $225.95.

This isn’t the first time this has happened; a similar problem showed up on the August bill and, indeed, I don’t think I’ve had a completely correct Island Tel Mobility bill all year as they were regularly charging me daily roaming fees in the spring even though these fees were theoretically removed last year.

So, a word to the wise: don’t blindly pay what you’re billed from Island Tel Moblity. Look carefelly to see that it’s right!


Andrew's picture
Andrew on September 16, 2002 - 17:43 Permalink

Horrible way to treat their customers… Have you put any thought into looking into Telus? They moved into Charlottetown not to long ago and I have been hearing some good reviews…

Johnny's picture
Johnny on September 16, 2002 - 17:44 Permalink

This problem does not only apply to Island Tel Mobility. I was routinely overbilled during my brief period as a Fido customer. The bills were almost impossible to read (even the customer service rep we got on the phone couldn’t make sense of our bill). I’m now with Bell Mobility and while I haven’t been overbilled, I’ve had ‘bonus features’ I didn’t ask for and don’t want added to my service. Apparently its my responsibility to phone and cancel these features.

Alan's picture
Alan on September 18, 2002 - 22:10 Permalink

I have a shining new Telus cell phone. 45 bucks a month all in (taxes, this, that and the other) gets me 150 minutes including no long distance world wide … and a free phone.