In mid-July I signed up for Island Tel Mobility’s Digital North America plan because I was tired of getting $350 cell phone bills every time I got back from a trip to the USA. For $79, the Digital North America plan gets you 200 minutes of calling anywhere in North America.
Imagine my surprise upon returning from our latest trip to find a cell phone bill for $340.87 waiting for me. I spent about 20 minutes on the phone with Island Tel this morning, and they tracked the problem back to a misconfiguration of my account in their database: I was being billed for all of my “free” long distance.
The result? They had overcharged me by $225.95.
This isn’t the first time this has happened; a similar problem showed up on the August bill and, indeed, I don’t think I’ve had a completely correct Island Tel Mobility bill all year as they were regularly charging me daily roaming fees in the spring even though these fees were theoretically removed last year.
So, a word to the wise: don’t blindly pay what you’re billed from Island Tel Moblity. Look carefelly to see that it’s right!