Annals of Agent Scripting

Four or five times a year I call my credit card companies to tell them I’ll be travelling overseas. Without fail the reaction from the agent taking the call is “we do appreciate you taking the time to letting us know.” Always: Visa, Mastercard, business, personal. There must have been some sort of credit card industry study that suggested that thanking customers for calling encourages them to call back the next time.

For more credit card fun, see How Not to Renew Your Expired Credit Card from Steven Garrity.