I followed up with Aliant technical support this afternoon regarding my DSL woes this weekend. I wanted to know why their remote reset of my DSL device didn’t fix the problem, and I had to enlist someone to actually physically unplug the device to get it working again.
The technician told me that although a remote reset and a physical power-reset are similar, there are some problems that can only be solved by a power-reset. He suggested that this is all a result of the DSL device “getting out of sync” due to “an electrical charge on the phone lines changing.”
I’m not really sure what that means.
In any case, if you’re in a situation where you need to rely on connectivity to your home base from a remote location, it looks like Aliant’s DSL service isn’t a good choice, because you will, as I have two or three times, find yourself 1,000 miles away from home with a technician instructing you to “just unplug it.”
I asked the technician what Aliant could offer me as an alternative, more robust solution, and he could only offer “a T1, but that would obviously be more expensive.”
It amazes me that we have had consumer Internet in one form or another on Prince Edward Island for almost 10 years, and we still don’t have a rock solid technical solution for static, permanent, low-bandwidth situations.