Earlier in the week my office’s net connection went off the air. Some investigation with the help of the on-call tech support person at Aliant revealed that the Newbridge DSL device needed to be rebooted; thankfully, our friend Lida was still staying at the World HQ, so I was able to get her to do this.
Last night around midnight the same thing happened again. But Lida’s on her way back to New Hampshire, which created a problem. I called the Aliant support desk, got routed to the on-call pager, and about 35 seconds later got a call back from a very helpful woman named Heather.
Heather took the details of my situation, didn’t think I was insane, and promised to follow up. About 45 minutes later, Heather called back to tell me that she was able to have a tech remotely reset the Newbridge device and that everything was back in action.
This is a Good Customer Service. Thank-you.