Anyone who has flown Air Canada inevitably wishes they would apologize more. Of course it would be nice if they were just a better airline, but when they can’t muster that, it would be nice if they said they were sorry.
Today, I got my wish:
I’ve highlighted their apologies. There are so many, it makes me dizzy. Of course they sent me two email messages to apologize twice for two mistaken email messages, but I’m not going to complain.
This shows signs of corporate growth. Perhaps they’ll soon be offering apologies for, say, the broken seats, the dingy waiting rooms in Montreal, the sesame snacks, the “5 hours on the tarmac waiting for de-icing,” the “oh, we changed your reservation without telling you.” One can only hope.