Yesterday I went to the TD Canada Trust ATM at the corner of Queen and Kent in Charlottetown to withdraw some money.
I asked for $60.
The machine, helpfully, said “I can’t give you $60, but I can give you $50.” I say “okay.”
The machine then spit out a $50 bill.
Not wanting to trouble the merchants of Charlottetown with a $50 bill (actually, not wanting to be seen as a flashy bigshot with a wad of $50 bill(s)) I lined up to speak to a real live teller to get some change.
To get $50 changed into two $20 bills and a $10 bill, I had to:
- Attest to the fact that I have an account with TD Canada Trust
- Wait while the $50 was tested to see if it was counterfeit.
- Wait while the $50 was sealed inside a plastic bag.
- Wait while two sheets of paper were printed by a computer.
- Sign both sheets of paper, one confirming I had given them $50, the other confirming I’d received the change.
- Receive my two $20 bills and a $10 bill.
This rigamarole, from entering the line to leaving with my change, took approximately 10 minutes.
I know for certain that if I walked into the Toronto Dominion Bank in Carlisle, Ontario when I was 12 years old, and asked to have a $50 bill changed into two $20s and a $10, the teller would have taken the $50, opened her drawer, taken out my change and handed it to me.
So how is this progress?