Accidental Phone System

Last week I accidentally set up our phone system here at Reinvented HQ up in a way that has accidentally worked out quite well.

We have a main business number that’s a regular old analog telephone line. It’s listed in the phone book, and is the main point of contact for our business. As a result, I get a combination of distracting “can I speak to the person responsible for your telecommunications services” spam calls, calls reminding me of physiotherapy appointments, and calls reminding me to come home for dinner … the kinds of calls I can either safely ignore, or at least get back to later.

We also have another number that I set up a few years ago for the convenience of our colleagues at Yankee Publishing. This line, which is a virtual VOIP line, is a local number in Dublin, New Hampshire.

My “accidental” configuration change was to shunt all calls to the main business number to voicemail, but to route all calls to our New Hampshire number directly to the phone on my desk.

The result: much less distraction from the background noise of everyday regular telephone communication, but instant access for our client when they need to talk to me.

It’s working out quite well.


Dave's picture
Dave on February 11, 2010 - 20:44 Permalink

You’ll never catch me confessing publicly to ignoring my wife’s phone calls at work. Yowza.

Peter Rukavina's picture
Peter Rukavina on February 11, 2010 - 21:15 Permalink

It’s not “ignoring” … it’s “more efficiently processing”!

Katie's picture
Katie on February 11, 2010 - 21:50 Permalink

Your own personal Bat Phone! I love it!

Dave's picture
Dave on February 12, 2010 - 01:35 Permalink

Either way, don’t write that in your Valentine’s card.

Gervais's picture
Gervais on February 13, 2010 - 03:45 Permalink

I find that since I set up an IVR on my Asterisk box that I never get any telemarketers’ calls.

If you have caller ID on the Analog line, you might want to do some callerid specific call routing and if you only want to route a few numbers, then something very simple will suffice. I only have three numbers that I care about, so I just add three lines like:
exten=s,3,GotoIf($[“${CALLERID(num)}” == “9999999”]?voicemenu-custom-8,s,1)

Works like a charm. :-)