How to talk to a real person at Rogers Wireless

If you’re a Rogers “Pay As You Go” wireless customer, you may have found yourself perplexed when attempted to contact a human being about your account. If you call the main customer service number for Rogers, they tell you that they can’t help you. If you call the number for “Pay As You Go” customer service, you appear only to be able to talk to a robot.

It seems, however, that you can punch through to a human being by saying “other options” when you’re asked what you want to do. Then you have to say “how to contact Rogers” and listen to a long spiel that includes the fax number, mailing address and website; only at the end of the spiel can you respond with “Yes” that you have “an urgent issue” that requires talking to a real person.

Thursday, April 27, 2006 - 3:08pm

Comments

Submitted by Shirley Thau (not verified) on Sat, 2009-04-25 20:36.

I am having trouble putting more money into my Rogers cell phone account & today April 25 is the last day!! I do not want to lose my present balance - can someone please contact me. Melanie on the phone seems to be useless

Submitted by Kay Graham (not verified) on Thu, 2009-04-30 14:58.

Wow, I did it! Talked to a real person who was quite helpful. The only thing I want to add is that many times “Melanie” (the robot) can’t understand words and you have to punch in numbers which she provides. At the very end of the process of getting to a human, she says “say yes” but doesn’t offer a number. I punched in 1 (one) and it worked. Thank you!

Submitted by Peter Rukavina (not verified) on Thu, 2009-04-30 15:11.

I’ve found that even when I want to talk to Melanie, if I’m outside or in a noisy place she can’t make out much of what I say. As a result I almost always use the “keyboard equivalents” she understands: 1 for yes, 2 for no.

Submitted by Pang (not verified) on Fri, 2009-11-27 15:33.

OMG THank you very much! Melanie is a $&%^$!

Submitted by Mike (not verified) on Wed, 2010-06-30 21:40.

I just added 20 dollars to my account 10 minutes ago. I then wanted to see if I could add some money to my text message account. I tried to get hold of a "human" clerk and somehow ended up going back to check my balance. Exactly $10 come off my account in the 10 minutes I tried to figure out how to add money to my texting account. I then used my house phone to call the 1-800 and finally got the machine to redirect me to the offices which are “unfortunately” closed. It is very annoying and frustrating when anyone, let alone myself, has to go through a lengthy procedure in order to talk to someone (besides the machine) especially in my particular circumstance. I am pretty agitated with Rogers. Many of my friends have horror stories in terms of dealing with Rogers’s customer service. Although it is only $10 that is the plight of my unsatisfactory feelings towards Rogers, it was $10 I worked hard to earn and I don’t want to see it go to waste. I am would like to reiterate my disappointment with the Rogers pay as you go service line!

Submitted by Tessa (not verified) on Mon, 2010-07-05 13:22.

Amazing, thanks so much....trying any other way is just sooo frustrating. This is awesome, thanks again:)