How to talk to a real person at Rogers Wireless

If you’re a Rogers “Pay As You Go” wireless customer, you may have found yourself perplexed when attempted to contact a human being about your account. If you call the main customer service number for Rogers, they tell you that they can’t help you. If you call the number for “Pay As You Go” customer service, you appear only to be able to talk to a robot.

It seems, however, that you can punch through to a human being by saying “other options” when you’re asked what you want to do. Then you have to say “how to contact Rogers” and listen to a long spiel that includes the fax number, mailing address and website; only at the end of the spiel can you respond with “Yes” that you have “an urgent issue” that requires talking to a real person.

Thursday, April 27, 2006 - 2:08pm

Comments

Submitted by Shirley Thau (not verified) on Sat, 2009-04-25 19:36.

I am having trouble putting more money into my Rogers cell phone account & today April 25 is the last day!! I do not want to lose my present balance - can someone please contact me. Melanie on the phone seems to be useless

Submitted by Kay Graham (not verified) on Thu, 2009-04-30 13:58.

Wow, I did it! Talked to a real person who was quite helpful. The only thing I want to add is that many times “Melanie” (the robot) can’t understand words and you have to punch in numbers which she provides. At the very end of the process of getting to a human, she says “say yes” but doesn’t offer a number. I punched in 1 (one) and it worked. Thank you!

Submitted by Peter Rukavina (not verified) on Thu, 2009-04-30 14:11.

I’ve found that even when I want to talk to Melanie, if I’m outside or in a noisy place she can’t make out much of what I say. As a result I almost always use the “keyboard equivalents” she understands: 1 for yes, 2 for no.

Submitted by Pang (not verified) on Fri, 2009-11-27 14:33.

OMG THank you very much! Melanie is a $&%^$!