How to talk to a real person at Rogers Wireless
If you’re a Rogers “Pay As You Go” wireless customer, you may have found yourself perplexed when attempted to contact a human being about your account. If you call the main customer service number for Rogers, they tell you that they can’t help you. If you call the number for “Pay As You Go” customer service, you appear only to be able to talk to a robot.
It seems, however, that you can punch through to a human being by saying “other options” when you’re asked what you want to do. Then you have to say “how to contact Rogers” and listen to a long spiel that includes the fax number, mailing address and website; only at the end of the spiel can you respond with “Yes” that you have “an urgent issue” that requires talking to a real person.
Thursday, April 27, 2006 - 3:08pm
Comments
I just added 20 dollars to my account 10 minutes ago. I then wanted to see if I could add some money to my text message account. I tried to get hold of a "human" clerk and somehow ended up going back to check my balance. Exactly $10 come off my account in the 10 minutes I tried to figure out how to add money to my texting account. I then used my house phone to call the 1-800 and finally got the machine to redirect me to the offices which are “unfortunately” closed. It is very annoying and frustrating when anyone, let alone myself, has to go through a lengthy procedure in order to talk to someone (besides the machine) especially in my particular circumstance. I am pretty agitated with Rogers. Many of my friends have horror stories in terms of dealing with Rogers’s customer service. Although it is only $10 that is the plight of my unsatisfactory feelings towards Rogers, it was $10 I worked hard to earn and I don’t want to see it go to waste. I am would like to reiterate my disappointment with the Rogers pay as you go service line!
Amazing, thanks so much....trying any other way is just sooo frustrating. This is awesome, thanks again:)
Thanks Lori for the tip. But be prepared to be put on hold before you actually talk to anyone - I gave up after 15 minutes since I'm guessing the one person they have taking calls was very busy.
Thank you soooooo much Lori this helped soo much!! FINALLY got through to someone!!
Thank you so much Lori, it worked!
thank you so much. trying to get hold of someone nearly drives you to tears and I googled how to get a live person out of desperation - thanks again!
Thank you!! After looping around hopelessly with "melanie", I found your info on talking to a real person. I had added $50 to my phone last month. Since I rarely use my phone, only used $2 in calls I was shocked to realize my entire account had been wiped out. Of course Rogers has recently changed the rules on pay as you go. BE FOREWARNED, if you do not put a $100 on your account, they will clear it out at the end of the month. They scooped $48 of my $50 and closed out my account so I couldn't contact them, email them or add money to my phone.
The REAL person I talked to, thanks to you was very helpful and available in less than a few minutes. She told me by putting on $100 it will last for the whole year. Something we didn't see in the small print nor were informed about when we had talked to a customer service person when they changed the rules. She also added back the $48 and I put on an additional $100 to keep my calling secure for the next year.
Thanks again
2 comments
- first (related) the secret talk to person option 1 works even if you call the pay as you go self serve toll free number (from Canada) 1-800-575-9090
- second (unrelated, but have to rant) it really sucks that they charge for incoming texts when roaming to the states. "Stephanie" (the human on the phone) was appologetic, but completely unable (unwilling?) to help me on this one. As of July 2012, there is no add on / package / option to either receiving texts for free or disable texts completely to avoid charges. I will be travelling to the US soon for a few days and had switched from MTS to Rogers explicitly to be able to use the phone in the US. I had hoped / assumed I could buy a texting bundle / add on that provided free incoming texts. Oh well. Should have done more research before switching.
Hi
my iphone 4 locked connect to itune i am out of country with out my computer what should i do
holy @#$%.......I cant take this anymore....I have had an account with this company since 1989...
THEY WERE CALLED>>>>> Cantel AT@T then.........
25 years.....and the service is @#$%^&* ridiculous.......
I am going to cancel this account and get a different carrier...
shit service...........had enough
this company should make a change in the system.
Below is what I got from Rogers:
you will need to call customer service at 1-800-575-9090 they are open Mon-Fri 8am-12am; Sat 8am-9pm; Sun 10am-8pm eastern standard time and select prompt 4 listen to the entire message then press 4 again listen to the entire message again then press 1 then press 1 again to speak to live agent.
Hope it would help.
The above advice on how to speak to a live Rogers agent is still valid 0 it was confirmed to me a few minutes ago by such an agent: 1800 575 9090, option 4, 4, 1
I did it!! And dealt with a very helpful agent!!
Thanks for the help :)
thank you for posting such vavaluable information this is even not mention on rogers website yes it works
Just phone 188876433771 (rogers1) and continue to hit 0 until it transfers you. 5 or 6 time. It asks you to make another selection like 2 or 3 time then bang.
Does anyone have a MAILING address. I prefer mailing a letter the old fashion way.
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