De-Aliantification

Here’s an email we sent to Reinvented’s web hosting customers this afternoon:

Just a note to let you know, as a web-hosting customer of Reinvented Inc., of a change we made today to our Internet service.
For the last 3 years your website has been hosted on our servers connected to Island Tel “Advanced” Solutions’ network. Unfortunately some of the time their “solutions” have been slightly less than “advanced,” and although we’ve managed to keep things humming about 98% of the time, that 2% of the time when problems have cropped up we’ve been very frustrated with the poor service we’ve received from Island Tel, and as Island Tel has morphed into Aliant, and moved their technical support offshore to Moncton, things have only gotten worse.
I’m happy to report that as of this afternoon, our servers are now connected to Island Services Network’s network. ISN is a local company, based in Charlottetown, and is the Island’s oldest Internet provider. We’ve always found their customer service to be a cut above the rest, and have long-standing business relationships with their key people.
We don’t expect the new setup to be perfect, but we do expect the response to problems from ISN to be faster and more intelligent. Which is only a good thing for you and for us.

I was ISN’s first customer; it’s good to be back.

Comments

Dave's picture
Dave on September 5, 2003 - 00:49

I have a bit of a problem with the last statement in:

ISN is a local company, based in Charlottetown, and is the Island’s oldest Internet provider.”

Kevin and CO have been around for a while but….

Anyhow — nothing serious — how’s the new link working after a few days of traffic?

Peter Rukavina's picture
Peter Rukavina on September 5, 2003 - 00:54

ISN is the oldest Internet provider on Prince Edward Island. We he started the business, it was him an PEINet. Island Tel, Aliant, ITAS, Auracom, Hookup, and whoever else came along later. PEINet is no more.

Dave's picture
Dave on September 6, 2003 - 22:56

Peter…

UPEI is the oldest Internet provider on PEI. You didn’t say to the public…. guess who got him started at PEInet?

Peter Rukavina's picture
Peter Rukavina on September 6, 2003 - 23:25

Dave, I suppose, to be correct, ISN is the oldest commercial Internet prodiver on PEI!

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