Charlottetown Transit Customer Service

8:25 a.m. - Arrive on Bus #1 at the University of PEI. Bus pulls right into the parking lot as it usually does.

10:03 a.m. - Ready to depart UPEI. See posters on bus shelter advising the the bus will not pull into parking lot as it usually does, but ignore these given 8:25 a.m. experience.

10:07 a.m. - See a bus drive by on University Avenue. Assume it was my bus and that posters are actually accurate. Phone Charlottetown Transit and seek confirmation; friendly operator puts me on hold, calls the bus that drove by and asks driver to come back and get me.

10:10 a.m. - Bus comes back to get me.

This is what it’s like to live in a small town with a customer service-driven transit company.