Update on this story as of Friday, August 16: the part didn't arrive in Moncton until this morning, and I didn't hear about this until 1:00 p.m., so it was too late to drive to Moncton today. As such, I've been assured that I can drop off the machine any time on Monday in Moncton and have it repaired while I wait.
For accuracy's sake, I found, on calling "Mac" back, that Mac is, in fact, Matt.
Being named Mac and working for Apple would be too confusing anyway :-)
Arrived today by postal mail, was glad to see it. My son Nate was very eager to see what it was all about. Just spent the last ten minutes browsing your site with him and explaining type face, fonts, etc. the best I can. Also, loved the Tragically Hip stamp!
Peter, I'm glad you had a great 'feel good' phone call from California, Somewhere the fact has been lost that we shouldn't have to go public with our problems to get a phone call from a James Bourne type.
What we do need are more Adam and Rebecca Youngs in the world who think that customer service is an inherent way of doing business, not a privilege. I'm slowly finding them in my own corner of consumerism; Chris and his crew at Enmans in Summerside; Sheila Bell and her staff at the Brothers Two who treat my anaphylactic mussel allergy seriously; the whole crew at Clark's Toyota who could give lessons on how treat customers. Good customer service is out there, you just have to look hard to find it some days.
I hope you have better service from Jump+ in Moncton than I did. There seems to be a personnel problem in their tech service department.My iMac,under warranty was there for 29 days,second time and still not fixed properly. Horrible service and no follow up. Dealing with Apple service out of Texas has been phone friendly but not very efficient. I am finally getting a new replacement machine and still looking for some goodwill measure on Apples part.I have been a long time loyal customer with multiple machines and I find this current level of service deplorable,not what I expected from Apple. In fact the last computer I bought was a Macbook, from Future Shop and decided to try the warranty from Future Shop instead.
Does anyone have copies of this series please? I'd be interested in a purchase. Thanks.
I'm interested - I have some eps. but are missing others. Please contact me offline at s_byers666 AT yahoo DOT co DOT uk
Is there a way that we can link markers to a pic and a student created Aurasma or vid? I was thinking this is a potential tool for the "Then and Now" project. Would like to discuss.
Very cool. I am going to give this a whirl right now. I see some uses for this for the downtown QR code hunt reporting system...
Hey Peter, there is nothing that makes me want to support a business more than feeling like a valued customer. Knowing that the business person appreciates that you chose there establishment over another spot.Great post and good for you for getting satisfaction (so far anyway) on the Mac issue.
Hi Peter....Great story, great writing. Thanks for sharing...it put a smile on my face.
When my family came from Russia to Toronto, long distance calls were also a strictly after hours weekly affair, especially on an immigrant's limited income. Over the years, I noticed different milestones along the way. First came the calling cards with bizarre name like Sifa and CiCi (which are still sold in Toronto convenience stores). It meant calling at any time, but you were still limited to long conversations, as you'd be docked with connection fees.
A couple of years later, calling cards without connection fees came along and a leisurely call was finally practical. It was always slightly less convenient than direct dialing, but you knew as an immigrant, you couldn't have all the luxuries.
Eventually rates came down, and a calling card became just another thing you'd buy at the same frequency as milk or eggs, with the same frustration when you unexpectedly had an empty card.
Now in 2013, I signed up for a Skype to Go deal with unlimited minutes and a number that's just programmed into the address book.
Holy smokes, it's the future!
Hey Peter. Great news on things moving along with this.
Although I'm not in Charlottetown these days, I for one, enjoyed supporting The Little Mac Shoppe. It's a shame it closed.
Looking on Jump+'s website I see their markets tend to be the medium sized cities of about 150,000 or so. I wonder if Jump+ would consider opening in Charlottetown? Although a smaller market, it could an opportunity for them to open up a small store.
Just a thought. Hopefully someone will step up and fill that niche.
Does this data set include the most recent topology from Lindar (I think was the technology they used). I was wondering how accurate it would show the watersheds. These information should be used to prevent fish kills.
Oh, Peter. That's awful customer service. And on a purely personal note, you're not making my computer buying decisions any easier. Our two daughters own Macs (with one also serving as a "prosthetic device") both of which will have to be replaced soon. With the unfortunate demise of the Little Mac Shoppe, I have been hesitant to purchase Macs again, as much as we have loved the product.
Please keep us posted on this saga.
You should inquire whether or not (if you're still within the first year) getting AppleCare will allow you to mail it in. Mail-in is available in Canada - I think the problem used to be where UPS (or their sole-source courier) doesn't do local service.
Having worked for them before, you may save yourself some $ on travel and extend the warranty a little further. Alternatively, shipping it to a friend in one of those cities to walk it in for service might help too.
Website? What is this strange word of which you speak?
Should you add the word 'coffee' somewhere, by itself? And maybe a web link to their site? Looks good!
Good list. Thanks!
Things to consider:
How will it look as it empties? Will the name remain visible? Will important text remain visible?
Will the colour of the bag be affected by freezing it?
Ah yes, Bits and Bytes what a classic.
I recall watching each episode as a kid. Was there really only 12 episodes?
Thanks for the memories and the link.
Interesting....in Vermont we use Overdrive, as well. Wonder whether statistics would be similar. Also wonder whether the "adult library cards" include summer residents, which would throw off the 50% statistic--we have four in my household, alone.
One thing to note if you're looking at the Anker Astro 2 8400 external battery back is that it cannot charge and discharge at the same time; in other words, if you're using it to power a PirateBox, the PirateBox will shut down as soon as you plug the Anker battery into external power to recharge it.
Hows the quality of the transfer, and is it all there King?...