It says here that BCE — which, among other things, owns [indirectly] Island Tel, The Globe and Mail and CTV — has “cease[d]
further long-term funding to Teleglobe Inc.”.
I have no idea what this means, but I have a hunch it means that all is not well in the Kingdom of Teleglobe.
I’ve never been entirely sure what Teleglobe actually does. I know that they own the trademark for Canada Direct, a service which allows Canadians to call long distance from foreign countries using a Canadian operator. And I have some vague memory that they might be responsible for all international calling from Canada too, but I’m not sure about this.
Can anyone fill in the blanks?
I sent Bob Likely at Sherwood Volkswagen a note this morning, suggesting that he ask his service techs to return the driver’s seat to its owner’s position after a service call. This after having the Jetta’s 8000 km service done this morning, getting back into the car, and mungling my knees on the steering wheel.
I sent the letter only to be helpful, and because I’m pretty certain they’ll actually act on it. Since I’ve been dealing with them (largely at the recommendation of readers of this website), I’ve always found them both helpful and also responsive to feedback.
Sometimes when I wonder about why businesses don’t worry about these “little things” more, I have only to think of my own business.
I know that when things get action packed and stressful, the first things to go by the wayside are the little things: the call to a client just to see how they’re making out, the development of minor new features and conveniences in applications, never requested or even imagined by a client, but wonderful and time-saving when they see them.
It’s not that during these times I’m not offering my clients good service. It’s simply that I’m not offering them excellent, above and beyond the call of duty service. And that is the kind of service I aspire to offer. And indeed the kind of service that I hope everyone would aspire to offer.
And so a suggestion. Stop what you’re doing right now, and take 5 minutes and call one of your clients just to see how they’re making out. Ask them if there’s anything you can do to improve the service you’re offering them. Ask them how their business is making out. Ask them if there’s anything you’re not offering them that you could. Ask them how their kids are doing.
I guarantee that this will make you feel good, make your client feel great, and will probably teach you 3 or 4 things about your business that you didn’t know.
Although I enjoy neither beer nor back bacon, I defy anyone to say that Take Off [4.3MB MP3], by Rick Moranis and Dave Thomas (aka Bob and Doug Mackenzie) and Geddy Lee is not a brilliant song by any standard. “It’s like it was sung by angels…”